Bank of the West Oliver Rd, Fairfield

DO NOT BANK HERE. My parent's have been members for 50+years and are now on SS, wired them $300 yesterday and it showed as an available balance and was deposited in their account then this morning they woke up to $105 in overdraft charges and the BOW system registers the wire as being received today when it was deposited yesterday and my mother verified it was in their account so they called the customer service line and were advised there's nothing they can do so were transferred to an unhelpful rude supervisor named Tamara who said she can reverse one overdraft charge. Not sure how many others this has happened to but ultimately they ended up not reversing any charges after my mother got extremely upset at this theft. They definitely do not help their customers and steal from their elderly customers.

Been doing banking for 3 years. Every time I try to get cash for mom I get a different story as to why I can't. Called in advance of today's trip got specific instructions and when I got there they shut me down again. This bank is not customer friendly and don't have policies that are firm.

Teller, Chaundra, is too busy having a social hour even though there is a line out the door. I watched her talk to the same customer for over 20 mins and only process a few transactions. I used to be a teller for Bank of the West, therefore I know how the system works. Very unprofessional branch.

Awful Awful Awful. This branch is just as handicapped as the Thousand Oaks Branch. We bought an RV private party in SoCal. BoW sent us a confirming letter in the mail letting us know the DMV forms were in their way. Never showed up. Good luck getting a hold of anybody with any understanding of any kind of transaction. After hours and hours of being on hold and speaking with people and going in circles I decided to go into the branch again to try to resolve it. And nobody there could be of any help. Just horrible.

Staff is friendly and bank is convenient location

Horrible place. I’ve routinely seen the manager here be unbelievably rude to customers. The branch phone for years hasn’t had an information menu - it’s just rings forever unanswered when they’re closed, and often when they’re open. They close unexpectedly all the time, even the hours they’re supposed to be open are extremely limited compared to other branches, and the hours listed on their website, google maps, Apple Maps, and even the corporate website are totally wrong. So that customers drive here from rural areas only to find it closed — with no way to obtain accurate operating hours.

Soon I will no longer bank here again. The online appointment system is bunk, I set appointment in online when I went to bank no body ever bothered to ask if I had appointment. Set an appointment for over the phone. They never called me. So, I called the bank and the person I was suppose to contact me by phone wasn't available. The person I spoke too was suppose to close my account didn't because I checked and it's still open. This bank is ridiculous. This technology has only made things worst instead of better. I hate doing any business with banks.

The bankers here are incredibly slow with processing simple transactions, and showed no interest in assisting customers. I was told by multiple people I would receive a phone call later that day and never did. I eventually went there and saw my banker at her desk with no customers. After she met with me she told me she had an appointment later day so my transaction that I told her previously I need done quickly was pushed aside. She didn't want to even start the paperwork process and had no Intention on calling me back. Her manager later did the same thing. These bankers will lie to your face. I would recommend a different bank with more experienced and caring bankers. 1/5 Stars.

I do not recommend this bank for the modern bankers. All transactions take at least 3 day processing. Deposits don’t reflect onto your account immediately which bothers me the most. Cashiers checks and money orders are expensive. No co-op ATM near my home! The mobile service if amazing but I don’t recommend this bank to modern bankers.

Love the support from the staff.