Bank of Texas Grapevine Hwy, Hurst

I take care of my Uncle's finances so I have to deal with this bank. They are WONDERFUL!!! They treat him kindly and with respect. They treat me this way, also. He had accounts at two banks one was very rude to me. After 2 1/2 years of their rudeness, he decided to move all his money into the bank where they are kind to me! Thank You Bank of Texas for being Texas Kind & Texas Happy!!! I enjoy working with you to care for my uncle!!!

All of the amenities and customer service you would expect from a down home bank with the breadth, tech and reach of the larger national chains. They've extended an olive branch to this avid online customer. I'm impressed!

Bank of Texas/Alliance staff members have always been extremely friendly & helpful with any transactions we have ever had. Been a customer for 10 years. Recently had positive experience with PPP application/closing with member of Oklahoma Bank of Texas & Arizona Bank of Texas.

If you ever have an issue with this bank's ATM machine, you are screwed! The customer service is very poor. The bank manager, Delynn Miller, will not help you even if you are a bank customer. Perhaps, she is picking and choosing (discriminating) the customers she helps. A few years ago, the machine did not dispense the $700 cash request but deducted the amount. It took 2 months and letters to executives and the BBB in order for me to get my money back. Recently, I had another issue where I did not receive $60 from the machine and now I have to go through a whole dispute process to get my $60 back. The conclusion, IF YOU USE ANY BANK OF TEXAS ATM MACHINE, BEWARE. You have been warned. I DO NOT RECOMMEND THIS BANK OR THE BANK'S ATM BRAND TO ANYONE. Should a problem arises, especially at the Hurst, Texas location where Delynn Miller is the bank manager, you are going to have to go through a long and lengthy process in order to get your money back and even then, you still may not get your money back. This bank is NOT customer centered. If you are able, find another bank. PERIOD.

I have been at many banks since my teens and I love this bank. The staff are friendly and considerate. They make a point of knowing how you prefer to be addressed as and they are even nice to pets. I have my car loan through them and maybe someday a home. I can't wait for them to open an Arlington location, but for the service I get, I don't mind having to go to North Richland Hills too much.

As a small business owner, having access to operating capital is very important to our survival. As someone who has been around a long time, I've tried just about every bank you can think of. Bank of Texas by far surpasses all expectations and then some. Everyone is friendly and kind, always wanting to help. I've been with this back almost 2 years and I have had zero issues. I'm so glad we found Bank of Texas. I have no plans to ever leave.

Awesome bank with great personalized friendly service, easy terms, user-friendly website, and secure financial backing!

I have been banking here for over a decade. Delynn Miller is a real asset to Bank of Texas as she helps resolve issues when they arise and has information when I have questions. The rest of the staff is friendly and helpful as well.

Very positive experience working with Relationship Banker, B. Lozano!!

Very poor customer service! Their ATM machine was manufacturing and giving an error message, "Transaction was not completed", and not dispensing cash yet taking cash and charging a fee. When going into Bank to have funds returned. The teller stated that because I don't bank with them, she couldn't help me. She stated, "Oh yeah we have been having issues with the ATM all day". Very Poor Customer Service!°°😐