Bank of America (with Drive-thru services) White Plains Rd, Trumbull

I am so disappointed with this bank in Trumbull, CT. Can someone tell me why do they have drive thru service when they don’t want me to help there. Literally every single time I go thru drive they tell me that the bank is open that I can go inside. When I tell them them that I gave 10 months old baby with me sleeping in car seat and I don’t want him to wake up they said ; ok , but then why do they offer drive thru service when they do not want you to serve and help?! I am sick and tired every time tell them that I have a baby with me. The point is that they should not tell how should I do my business. If I want to go drive thru that is my choice and right. Or if I am wrong then just tell me what kind of business is done JUST drive thru?! I go to pay off my credit cards, this can not be done by drive thru? If I would have some other bank closer I would never go here. But with 10 months old is challenging, but if they refuse again to serve me to pay off my credit cards through drive thru I will never come back!

Horrible staff. Horrible service. I went there just to get a temporary debit card because usually takes up to 5 to 10 days to a get replacement card. They did not accept my drivers license as proof of ID. Nor passport either. Since I actually used my passport to open my account 9 years ago. I didn’t not understand why it all of sudden changed. For that was some sort of discrimination. I mean it doesn’t make any sense since all other Bank of America that I went before accepted this type of ID .However I didn’t argue. I just left.

This place is the same as all other boa AWFUL customer service, management has less customer skills then a Walmart manager I will never consider this location or boa EVER!!! I tried to pay of my mortgage multiple times , you have to call to get the documents sent to you and they would never send , so I went into this branch and unfortunately you also can not pay it off in full , you have to request the documents over the phone, I waited 30 minutes for one of the staff to relate that piece of information.

All of Bank of America is the worst bank on earth. BE AWARE GO ANY WHERE BUT HERE. DANGER DIS HONEST VERY HARMFUL. WORST BANK AND EMPLOYEES!

You can never reach anyone at this place. They always seem to have appointments. ATM does not always work properly.

This may be the most pathetically bad Bank of America service I have run into in the last year. They don't seem to be able to get out of their own way. And they can't get anything done. It took me 40 minutes just to deposit one check

The only bank I have ever had to wait for a Certified Cashier’s Check to clear overnight.. Thr response I received was “frankly I have never heard of bank checks clearing the same day.” That is nonsense. How do you buy a house? How about a car? I go to TD bank with a bank check 3x the one I deposited here and funds are available instantly. If I wanted to wait I would just get a check out of my checkbook. Cashiers checks are the equivalent of cash in every scenario I have ever been involved with. Hence why Bank of America is not my bank. (I only use them for access to Merrill Lynch)

They refused to notarize my letter. The person told that I have to provide special notarization documents, showed me briefly the doc on display and didn't tell what is is that and where I can take it. But I notarize that letter every year to let my wife to take our kid abroad. They should close that useless branch, Another BoA branch notarized my letter 20 minutes later. So, BoA in Trumbull unlawfully refused to notarize my document.

Dont call this number of this Trumbull location, if your time is valuable, especially if you have to break away from work to make the phone call, or even waste your lunch break, took 3 days to find out I was waiting on a call back and schedule of the wrong representative and for each call rcvd someone different, had to repeat all my info

Receptionist is so nice and helpful. Done with my account so quickly. Showed me how to use my card. So helpful :)