Bank of America (with Drive-thru services) W Memorial Rd, Oklahoma City

I have been with Bank of America for many years and I have had good experiences but my experience with the manager-Erika at the Penn and Memorial location was just awful. She must be new because I haven’t been in there in a while due to the pandemic. I came in because I needed a specific document and she kept interrupting me thinking she knew exactly what I wanted. 3 times I had to correct her about what I needed. 🤦🏾‍♀️only if she would let me finish. She printed out a document for me. Well, lo and behold, it was the wrong one and it cost me. I had to go back in the next day to request the document at the teller. She came over and interrupted and was talking about what they can or can’t do. I told her I needed a simple verified domestic wire instructions and she didn’t like that I cut her off and said I should let her finish. Interesting she never let people complete their sentences before jumping in. I eventually just told her to read the instructions of the request on my phone and it was only after that the needed document was provided. My feedback: as a leader, listen more and talk less. Let people finish their sentence before interrupting. It’s rude plus in banking, it costly. Don’t assume you know what they re about to say before letting them complete a sentence. You know what they say about assumptions🧐. No hard feelings, I won’t let this change my relationship with BOA but the feedback is necessary for her.

I have no choice but to come to this location because of my company, 80% of the time the drive thru is closed and even as a business client I have to go in and wait anywhere between 10-20 minutes to get serviced. Not at all business friendly

Only giving a 3 rating because Everyone except for one customer was masked... Otherwise this review would be a One star... The One Maskless wonder, was holding up the ENTIRE Line of people in the lobby with her BS! Here's a thought, when you have 7 people Waiting in line & the ONE Cashier working the lobby OBVIOUSLY has a PROBLEM Customer at the counter, maybe one of the cashier's working the Drive-thru should assist some of those in your lobby... Customers who were there LongbBEFORE 5 of the Drive-thru customers!!? Yes, I counted them during the 15 minutes I waited to be helped!!! Just a Thought

I came into this branch yesterday to cash a check. I didn't have an account there so I was told to sit in the lobby, only to be ignored for 15 mins. There were even people available in the offices and no one helped. I left and went to the branch on May where I was greeted and got in right away even through they were busy. I was so pleased with their service that I opened an account. Even though I now bank with them, I will NEVER go back to the memorial branch. They could learn so much from the other branches.

Worst bank ever they never have enough people they always take forever and they are rude except the man up there and the new girl. I wish my company didn't use them and one time I said you guys should probably get more people after waiting for 45 mins and they said that will never happen corporate won't approve that. My company prides us in making sure corporate doesn't require bad customer service. Hope they get it together there is a reason they are closing a lot of locations. Proof is in the locations.

I love Bank Of America. They treat me like a King... I have used them for over 10 years. Despite all the lawsuits, fee's and allegations over the years. Bank Of America by far is the Best Bank In United States and in Oklahoma City.... Keep up the good work i also think they might be even wealthier than JP Morgan Chase. Which in fact had those people before, which are horrible bank people..... Chase Charges too many fee's.....

I don’t think it’s possible to have worst customer service in this Bank of America. They are the definition of incompetent and have no clue what they’re doing. Another visit to them going out of there way to be bad and efficient and difficult to do business with. It’s so rare nowadays to even find a Bank of America location, and even be able to get there during the extremely limited and inconvenient hours. And it takes them forever to do any simple transaction that a normal bank would take half the time because their tellers and personal bankers are so badly trained

I'm not sure what bank teller these negative reviewers got, but I've never had a better experience at a bank in my life. I got there right at 9 when it opened so of course there was a line of people that came in with me. There was only one teller at the counter, but a manager immediately appeared and started asking what everyone needed. Deposits and withdrawals had to wait for the counter, but since I was cashing a check I was able to go to a teller in an adjacent office. While I was getting my check cashed I witnessed the manager help someone in line login to their app and order new checks. I call that multi tasking! I don't have an account with bank of the but they still cashed my bank of America check in an extremely timely manner. Also, the girl I got was beyond extraordinary! She gave me so much great advice in a short amount of time. I left there just feeling really good about the interaction

Jacqueline Bassinger (while I was trying to cash an insurance check) decided to get rude and sassy with me when I stated I didn't feel the need to have a bank account and dont trust banks due to issues I've had in the past. I kept telling her I needed to get to work and kept trying to talk about opening a bank account. I kept staring my position on banks and that I felt they were unnecessary for my personal use, and she then said well they must be if you're here huh? I was only there to cash an insurance check. Will not be back and will be contacting management.

I've never had a good experience with Bank of America, I will be closing all accounts there soon. They never have enough tellers, their drive thru is almost always closed, the staff can be rude at times and they close at 4 instead of 5! I see that many other reviewers saying the same thing over and over about this bank. Also they charge for everything! You need a money order? Pay a $6 fee or go to 7-eleven and pay half that. My advice would be to steer clear of all BoA's. I will be looking for another bank soon.