Bank of America (with Drive-thru ATM) Village Dr, Fayetteville

I visited this branch Village Drive despite all the poor reviews but to my surprise I experienced the opposite, excellent customer service from the time I entered the bank till the process of opening the new account completed. Mr Kim (financial center manager) and Ms Latia Cater (Associate) have done the great job assisting me and answering my endless questions especially as a newbie with foreign passport holder I opened the account and apply for credit card with ease. Ms Carter also returned my call when I needed some clarification. I'm very happy banking with this branch

They have one teller and no drive thru. There were 6 other employees at the bank and not a single one went to help the 1 teller, even though the line was outside the door. I understand if they are understaffed, but there were plenty of employees available. I have been waiting in line for 30 minutes already and I’m still only second in line.

Not enough staff and unfriendly. One teller in the inside with 10 people in line. Marisol and J are rude to customers and very unprofessional.

Walked in to this location for notary service. They told me it was a 45 minute wait so I left and decided to make an appointment online. My appointment then was at 12pm the following business day. We arrived at 1210pm because my husband could not come out of work earlier. There was a very nice black American lady that was going to check us in but then this white lady with glasses interrupted her and said if we were 5 minutes late we missed the appointment and had to wait 45 min (same lady who told me to wait 45 min days before). I told her we still had some time before our appointment ended but she was on denial. This lady’s Customer service is horrible I felt discriminated. I DO NOT RECOMMEND THIS LOCATION AT ALL.

Understaffed on Saturday at noon. I had a simple cash deposit to my daughters acct.I was set aside to let others do business. Was told nothing about why I am waiting.They seem to not care about delays. I had to sit down due to pain In back. 20 minutes to see a teller isn't good business

I was promised half of a deposit next day and the rest Friday, today is the next day…I have important stuff to take care of and no funds available … Any BOA branch I go into the tellers are rude and misleading after Friday I will close my account and never return

I hate this bank and especially this branch. The bank of america on Ramsey Street which is permanently closed still has atm and it ate my card and wouldn't give me any of my money. So I went to this branch about 230pm and employees were inside but said they're closed because of bad weather although roads were clear with no precipitation. So I have no access to my money because i don't have atm card. One day the whole outfit will go out of business and I will laugh because they brought it on themselves with poor customer service and greed.

Deserves 0 stars LAZY PEOPLE they could have cashed my check but sent me out the door because they were TOO LAZY to call the number on the check!

What's the point of being a bank when you can't cash your own check. 5000.00 is nothing to a bank but yet it's past the limit that they can cash. They need to close the doors

This is the worst Bank of America. Very rude and nasty workers. Undercover boss needs to come and see exactly how this place treats its customers. They also act as if they’re not knowledgeable of their job requirements such as how to deposit money into an account which I thought was very simple. Next time I’m getting the names of every employee that should be fired but hopefully I’ll never go to this location again.