Bank of America (with Drive-thru ATM) Bartow Ave, Bronx

I’ve been coming here for over 10 years and I’ve witnessed 1 thing consistently and that is the level of customer service going downwards. This is the worse bank to do business with. -Always more then 7-8 people line and only 1 Teller. -Manager and customer relation are at the worse level of customer service. -Facility is always a mess. -No respect for time. Maybe one of these day Bank Of American corporate will take these reviews seriously and show importance to their clients & correct these flaws. Platinum awards client

This branch is terrible. They are lazy and have contempt for the clients. They are only focused on selling more checking accounts to meet there quotas. If you need service they chase you away. If you need mortages, business services or investments call or go online. You get better rates this branch suffers. Eventually they will need to fire all the staff and start fresh and maybe service will improve. I went there needing help and they told me they don't do that anymore... do what... service bank accounts. Think about it... they don't service account.... insane. Problems like that must originate from the manager.

Great professional workers, clean facility, but there is no respect for time in this location. 10-12 customer will be waiting in line to be helped & there will be only one teller while 2-3 customer service reps walking around the lobby asking customers, what brings them here? Can they be of any assistance? “see anything wrong in this picture?” Hospitality is well appreciated but what would be more appropriate and appreciated is if they can move the customers line a little faster by having a second teller stand by. I also felt, there were only minoroties standing in line so I guess, I shuck my head and felt hurt. Here I am just sharing this with you all. Hoping There has to be someone who’s taking these reviews seriously. This isn’t the first time. I’m typing this after I posted my review. Though I had to hit the edit button because a review ratings of “2.4” & there are more ones then any other review markings. And no action has been taken. Shame on you BANK OF AMERICA for making ME, who loves Bank of America feel degraded. Thank you Customer

I am actually on line waiting. Its about 12 people in line and this is a better day than other days. There is only one teller working. This is sad and need to change. We need to speak up about this and let our voice be hear. This is crazy. I always come here, only one cashier.

Always a long wait. Never enough tellers. Feel bad for them because they try but for some reason corporate does not want to fully staff this location and think it is ok for people to wait 20 to 30 min for a machine, 45 on the teller line and about an hour to speak with someone.

Been waited here for an hour and a half almost two hours on a long line and they only have one teller working and they keep on saying their going to get more employees but they don’t and this had been going on for 4 years and they keep saying the same thing especially the manager so if you go to this bank expect a long wait at least an hour

I went there to close my account. When I reached one of the two tellers, a woman who was before me came back and asked the teller to recount the money she withdrew. Sure enough it was short. Then the teller just take cash from the drawer and gave her missing amount. - I am so glad I closed my account. Count your money if you do business with them.

Not crowded. No long lines for ATM.

This is one of my go to banks. I like it's location and I am always dropped in when in the Bay Plaza area to deposit or withdraw. I am of course love the ATM, and it's check reader for easy deposits. I don't think I really have any pros or cons to this branch, it's pretty nice and staff if well manner. Eat.Shop.Play. Live Life Unscripted...

This is one of my go to banks. I like it's location and I am always dropped in when in the Bay Plaza area to deposit or withdraw. I am of course love the ATM, and it's check reader for easy deposits. I don't think I really have any pros or cons to this branch, it's pretty nice and staff if well manner. Eat.Shop.Play. Live Life Unscripted...