Bank of America (with Drive-thru ATM) S Dixie Hwy, Pinecrest

Terrible customer service. I just went to the branch to process my name change on all 3 of my credit cards, and they said that they were not able to process anything, that I had to call a number on a card. When I called the number they gave me, they said that they had to do it a the branch but luckily the lady o the phone was very helpful and did this for me. At the branch, they didn’t seem interested on helping at all and according to the lady on the phone they were able to do the changes for me.

I went to the bank and they have only one teller. I told her that I do not have an account with them. I presented her two ids , voter registration and driver l and she asked for the fingerprint in the check, and after that she called another person to review the process and she told she cannot change the check because she cannot confirm my data in the system. Is this normal? This never happened to me in another bank.

They told me I could open an account, and for my 3 kids. They said they would call me later that day, to ask about my ID. Never got a call back and the banker had all my information. Then 2 months later I went another banker said I will help you. She opened my account, and then said she couldn't open my childrens account. Bad experience.

Bad service I do not recommend it to anyone.

I am the treasurer of a civic association. I closed the bank account for the association today because Bank of America's fees were draining the account. The account had one transaction last year and B of A charged $200 in fees.

The manger is a rude woman who laughed at me on the way out because I did not see my transaction was still pending so I could not withdraw money at the bank till it cleared. She could have just said no instead of laughing behind my back. Someone needs to fire the hole lot of those people.

no outside teller anymore and only two at most inside. long lines and still no extra tellers. after 30 years I will begin to look for another bank. 20 minutes in line is unacceptable. manager walked by and someone asked if they can get more tellers. her response "no but I wish". horrible. the tellers are nice and its not their fault that the new policy is awful.

At the end of the day it’s all about Customer Service and the standard of care. Reputation is extremely important when customers are making decisions whether to bank, refi or simply open a business checking. Unfortunately you failed to show purpose and reason why I as a business owner of more than 32 years in our community should bank with you. There is no follow through or urgency to get things done. BANK of America lags in prioritizing the needs of their customer. There is no follow through or urgency to get things done. I was extremely disappointed with this branch(136st and us1)

I called to ask about opening a safe deposit box and the teller told me they have the size of the box I needed. I went there and wasted two hours and after that they told me the box Is unavailable. They are lazy and don't want to do their job.

They only have 2 cashiers inside n 6 people signing people up then they dnt even take cash deposit at the window without an account this location sucks idk who the manager is but while they that the line is curved to the door thwy ahould do something