Bank of America (with Drive-thru ATM) Firehouse Plz, Hoboken

Like most BoA locations. They only keep one teller on duty even when the line is long. Think it may be time to change my bank.

Great experience at this location. The staff was very friendly and helpful.

I withdraw 3,300 in August from a teller wen I got home there was only 3,200. I went to the back to speak to the manager he told me to come tomorrow . I went the next day he told me the teller was not there 4 days with the same issue I called the customers service did a report nothing happen its November and I didn’t get my money back from them . Don’t go to this bank

I have been there for 4 times. People there are so patient and nice even though I, as a foreigner, cannot understand the words very well sometimes, they patiently repeat it and change into easier way to let me know clearly. Great!

Good service, but this specific building is the most depressing place on Earth. The DMV has a better and more lively interior. This place gives me anxiety, just go to TD Bank instead.

Asked them to do a cashier check, and the genius at this place put down the wrong name on the check and caused me a day for nothing

My slow experience ever at a BOA !!! 1 Just teller for 4 Customers and she was talking extra time for every transaction !!! she did greed any customer or have the courtesy to Welcome customer as we approached to her station !!!! It took me 23 Mins to get 2 rolls of Quarters !!!!! I did not even let her speak; I said to her “ Hi 2 of Rolls of quarters please, Thank you “ No even a sign or gesture of “ thanks for the wait or I appreciate you patient”

Worst branch!! Only 1 teller. Waited here for 20 minutes. They want you to use an ATM, but I need a teller for what I need to do. How can a bank be run this way?!? Now I know why I never come here and rather drive out of my way then support this awful place Update a year later- I had to put a check from my employer into my Merill edge account. There was literally 1 other customer in there. They told me I had to wait for an advisor to finish w them to DEPOSIT it into my IRA. Said I had to wait at least 20 minutes. Seriously?!! What about the other 3 workers standing around. This place is literally hell. I’m sorry I gave it another try. I’ve been switching everything to Wells Fargo. I never wait to talk to someone. There is hardly a line, but if there is, there are at least 3 tellers working. This branch claims that Bank of America’s has a one teller rule and one advisor rule. Seriously?!! I know this can’t be true because EVERY time I go to another branch there is more then 1 teller. BOA is going down the tubes, but this branch needs new management.

NO REASON FOR THEM TO BE CLOSED ALL THIS TIME. I used the covid 19 is going on BUT YOU HAVE A DRIVE THRU. Businesses need change. BIG deposit & withdrawals. I mean come on it’s all common sense. If you didn’t have a drive thru THAN I COULD UNDERSTAND

1. The service is poor! I was here between 2-3pm, and there was only one person serving customers. There was a line, and I could deposit a check in 20 minutes only - that's terrible! 2. Dear Bank of America representatives - I hope you will read this review and think about this: • This is 21st century, and now it's 2018, but the interior of your branch is too bad and unattractive - it looks like an old clinic from 19th century!!! You are Bank of America, you have to renovate this branch as soon as possible! 3. You have to hire young professionals who can treat customers in the best way and show great customer service - the people working in your brunch don't even smile to customers! In a word, I am completely dissatisfied entering your brunch and using your services! Hopefully you will get better soon!