Bank of America (with Drive-thru ATM) N Old Kings Rd, Palm Coast

Customer service impossible through main phone number at this branch. Phone only allows a recording which sends you in a loop. No way to speak to a live person or to leave a message. The branch requires you to make an appointment before seeing a representative but makes it impossible to do so using the branch phone number. When calling a supposedly "direct" line the phone rings but no one answers and there is no way to leave a message. It has been the same frustrating experience for years at this branch! When I have registered complaints with the branch manager, I was told the phone system was being updated. Well, it's been 2 years with no improvement! If you call the main number of the Belle Terre branch a real live person answers right away. This has been a consistent positive experience I have had with the Belle Terre branch. If you must bank with Bank of America, save yourself frustration and use the Belle Terre branch

Always have to wait way too long in the teller line and there is never anyone available if you need a specialty service.. I asked the "greeter" why the long wait and he told me that is always busy in the afternoon. It looks like they know the problem. They just do not do anything about it. I have been with BAC for years and have been very pleased with them. Since moving to Palm Coast and using this branch, nothing but problems. Another customer told me the Belle Terre branch is much better branch. I am not crazy about driving past the Kings Road office another five miles, but I really hate to give up my bank. I am not sure Kings Road deserves two stars.

Waited for a literal hour. Just simply wanted a temporary debit card. She stared at me not doing anything for the bank was EMPTY, telling me her coworker will help me. Ridiculous.

Open a new acct and Jasmine was so nice and helpful. Took me in hand helped me get my direct deposit set up answered all my questions great staff

Nothing good with this bank. The manager is rude and doesnt listen. Should close this location.

No one picks up the phone long wait,no c/s like wells fargo.

Always had trouble with this bank from day one. Transferred my money here, after moving to Palm Coast, for a job in the medical field. WORST MISTAKE EVER !!!!!!!!!!!!! Let me share this, I have been a medical professional for many many years. Many people that work for BOA, were condescending and very confrontational ........to be mild. I was asked to leave a branch in Palm Coast Florida, on a road with initials BT......just for asking, calmly to withdraw all the money, in my account. To make it worse, an armed security guard approached me, as the very rude bank employee, who looked by the way, like a Howie Mandell want to be.....a poor imitation , by the way. I honestly never raised my voice, to Howie....ever! He did not like that I was an educated female, with confidence. Had it been a man, he would of been treated with dignity and respect. Obviously, his confidence is lacking, and felt greatly intimidated, by mine 😉 The women employees are not better, as they too act rude. This is a woman thing resulting in Cattyness, an activity I do not want to engage in, especially, in an institution, where I placed, some of my money. I often had fraud alerts going off, for no reason, despite following the banks own advice, on how to avoid it!!!!!! At one point, in Palm Coast, Florida.........I could not access 40.00 , for a pedicure, when I had approximately 17,000, in that account!!!!!!! It took me three whole hours, with the help of the merchant, attempting to access, my OWN money. Everyone knows that they invest your money, when it's in the account to make more money, for themselves .......being the bank. So, it stands to reason that I should, at least have access, to MY own money.......when I am the one who worked for it....RIGHT? You would think. NOT AT THIS BANK! I by the way could not get my 40.00 for a pedicure , for 36 HOURS! Happy Banking, as long as you DO NOT USE BANK OF AMERICA!!!!!!!

Waited over an hour and could not get anyone to see us. I will never come back here and want to close my accounts with Bank of America.

Bank branch with drive thru and ATM

Excellent staff eager to assist customers.