Bank of America (with Drive-thru ATM) Wisconsin Ave, Washington

Just had a superb experience at BOA on Wisconsin Ave/Friendship Heights. Called this morning to make an appt to do several things. The woman who took the call and manages the front of the bank (apologies I didn't get the name) was very pleasant and helpful and made me an appt for the same day. Karen Spencer, who was the bank officer who helped us, was wonderful - pleasant, efficient, professional, patient with all our questions. She also took the time to provide a lot of useful info to my son who is in his 20s - info that is esp useful to a young person just starting out. Also needed the services of the teller, who was likewise knowledgeable and pleasant. Could not have been a more pleasant experience.

Been to a lot of banks to open my first account - BofA, and specifically the staff in this place, was without a doubt the most nice, accessible and accommodating. Special kudos to Martin and Colin who kindly have walked me through the whole process.

Been here a bunch of times (so I know it’s not a fluke) and it takes a million years of waiting to get the most basic thing done, every single time. I kid you not, they have five or six counters and I have never seen more than one person behind them. On top of that, they didn’t even ask for my ID when I was getting a large bank check... major security concern. Of course, they found time to question my signature. You should be requiring ID, not depending on comparing a signature that can be easily faked if an impostor has the debit card (especially since the signature is on the back, LOL)

This is such an unprofessional group of people at Bank of America. I cannot believe that they're in business here and that the corporate office hasn't reached out to them about their lack of customer service and inability to help customers. Went in there and found rude staff and an hour wait with only 3 people in the entire Bank of America branch. I would not recommend this branch to anyone. Be careful. Don't go here.

They wouldn't help me receive a temporary debit card when there was no one in the branch. They told me they had "appointments" they were waiting on.

As a preferred rewards member, this is one of the worst Bank of America experiences. I waited in line for 45 minutes for a money order. There was one teller working the window for at least 30 minutes while there were at least 5 reps working. Absolutely ridiculous..

This bank's employee think it is acceptable to stand over customers and threaten them. I had such an experience with a lending specialist named Martin Mctinosh. The manager is aware of this and did nothing to rectify it.

They do not have good staff the first time I went there were like 3 cashiers and only 1 was attending there was a long waiting line that people started to leave it was the first time it looked bad ..

Went there for a notary service this morning and both Thomas Burns and Jared Chambers were very helpful and super professional. Thank you for the great service!

Very personable, courteous and fast. Thankful for there quality of service.