Bank of America (with Drive-thru ATM) Rock Rd, Glen Rock

3 stars for this branch, 5 STARS to Amira White a banker at this location. I have been requesting a new debit for about 3 months now and 3 separate occasions. Each visit was always the same. Go in, receive the temp card (which expires after 30 days) and wait “5-6 business days” for the official card to come. However, the card would never arrive and there was no way of tracking/ proof of delivery. I came back twice after that, each time asking if there was a way the bank was able to send a card with a tracking number, both times I was told there was nothing to do. Fast forward almost 3 months and 3 visits later... still no card... I went back into the branch with intentions of closing the account. I felt helpless, at this point, I had multiple of my account that were on auto pay “late” because of the expiration on temp cards. Not to mention having to take a flight in 2 weeks. That’s when I met with AMIRA WHITE. From the time she met with me she was extremely professional and empathetic. I had NOT told her my plans of canceling the account, I also did NOT ask if she was able to track the card because the prev bankers advised there was not. Ms Amira White took the initiative and offered me next shipping WITH A TRACKING # and even walked me to the atm to make sure the temp card was working (it’s the small things that count, none of the other banker did that). She also called me the next day to make sure I received the card. She went above and beyond without even knowing entirely what was going going on NOR that I was planning to close the account. It’s people like her that make the world go round. This woman deserves a raise!

10:00 AM, Thursday, October 22 The woman to the left of Mike at the teller desk yelled (yes, yelled with a loud voice) at me over depositing change, because I was trying to deposit change and the rolls wouldn’t fill up completely. Yellow dress, blue face mask, tied back hair. Customer service here is terrible.

I dropped off a payment in cash and was told to expect a confirmation call by the next morning, as I was in a rush to catch the train. 1 week later, no call, no payment posted, and they do not answer phones at this location.

This is the worst bank branch! If I could give a lower rating I would. There is absolutely no customer service in this branch, more like customer disservice. There is not one employee that is even pleasant to the customers. They recently closed for 2 weeks abruptly with nothing more than signs on the doors. I could not even get a person on the phone to find out what was going on. I was very close to filing a complaint with NJ Divison of Banking & Finance. Go to any other bank you can find!

Why is the branch still closed. No one told the customers that they are closed. Calling BofA custimer service the representative didn't know why the branch was closed.