Bank of America (with Drive-thru ATM) N 56th St, Temple Terrace

I brought my 90 year old Mom in on a Saturday, as we needed to take a look inside her safety deposit box. My Mom has been a loyal customer since 1965. When we got there, while there were perhaps a dozen people standing in line for a teller, there were only two people in front of us waiting for the other bank representative (an Annette Lago). The rep took the first woman to the vault for her safety deposit box. I turned to talk to my Mom for 10-20 seconds, and next thing we knew, one of the women who was previously in the teller line was getting helped in our line, with the rep not having any regard to the sweet African American woman in front of us (who appeared uncomfortable with being cut in front of), or ourselves. I said: “Am I missing something here? We’ve been in line here, and I’m with my 90 yr old Mom.” The rep told us: “Well, she was her about a 1/2 hr ago, so she was here before you. You can go sit down if you’d like, and I’ll find you.” Who on Earth cares whether someone was there 1/2 hr before? The woman had gotten into a new teller line, which she had been in for awhile. Which means you don’t get to cut in the previous line. I don’t blame her. This is a matter of terrible customer service, and a rep who has no clue. If she did have a clue, she would have told the other woman to please get in line, as she’s now helping two others. She not only needs common sense, but an improvement in her attitude as well. BoA’s only saving grace is that the one who ended up taking care of us, Esmeralda Lopez, was really wonderful in every regard.

Terrible service only one teller line always out the door management doesn’t care they think it’s a joke Bank of America same prices with terrible service

I wish they have minus stars. I would give them minus 10. Bad customer service. Long lines. And nobody cares. And only one teller is open at all times. I closed my account and moved to a different bank which has 100% satisfaction customer service.

I can't believe how many poeple have been waiting in line, with just one teller. Ridiculous how many poeple need jobs bit how many places are short of staff.

This Branch is always busy but they never put more people for help customers. We have to wait 40-50 minutes in line. They know starting on month they busy why they don’t help regular customers..? Bad experience always One more time bad experience with Manager on duty I ask for appointment to do wire transfer and she rudely answered that i have to wait. I ask approximately what’s waiting time . She said we don’t know. Of course she can say nicely this but Rude… For what reason??

Had been here to open my wife's account and Kelsie Anderson was super helpful in getting the new account. She was very sweet with us and also guided us for a new credit card. Thanks Kelsie

Closed my personal accounts here due to lines. As finance director at my current company, also urging ceo to consider banking elsewhere. Constant closures force me to go to this location and wait in extremely long lines for deposits. Teller recommends a deposit card, not realizing my checks have to be deposited in person due to their nature and BoA own policy. Smh.

This bank never has more than one teller and the line is always very long. No matter what time of day I visit, there is always just one teller. There are always other employees around the office, but they don't jump in to help. I've seen the other employees stand around and simply chat while there are 6 to 8 people in line. I also bank at another smaller institution just down the street and they never have the same problem. They are quick, friendly, and resourceful unlike this bank. I guess that's what you get at these big box companies these days. They appear to only care about the bottom line. Quality customer service is not high enough of a priority to them. They manage to change their lobby advertisement signs almost monthly, but they cannot manage more than one teller ever. Slick marketing is just a smoke screen when substantial customer service is lacking. This bank needs to get back to the basics or else get out of the local bank business.

And I thought I was the only one that felt this branch blows - BOA customer of 35 years.

I agree that they should have more tellers during busy times! If B of A would take better care of its customers, they would not have to worry about their bottom line. They should not push customers into something they do NOT want. That is the way to lose customers. MY personal account is at TD Bank, and they are great.