Bank of America (with Drive-thru ATM) N Colony Rd, Wallingford

I left BofA after years of thinking about it. The people in the Wallingford branch are as fine and helpful as can be, but they are stymied by an organization that only knows how to push products and doesn't care at all about customer service. I gave up trying online to discover why a transfer from a foreign country hadn't gone through. I gave up and switched to TDK. When I went to my local BofA branch to close my account, it took nearly two hours. The teller helping me couldn't herself get through by telephone to the next person up the chain of information to stop an automatic withdrawal.

I make a business deposit here 3 or 4 times a month. All the tellers (especially Elizabeth) have always been pleasant & efficient. The line is generally not long, but occasionally it can be. Very often there is a gentleman (bank manager?) standing near the line asking people how they’re doing. Honestly, in the interest of speedy, in-person banking (ie customer service), I think we’d all be doing a lot better, if he’d dispense with the pleasantries & actually ASSIST CUSTOMERS, rather than just chatting with them🤷🏻‍♀️

Walked in to make change for my business account at 4:01, doors were still open and customers were still being assisted. Employee Diane walked up and stated that they were closed already. Very rude, will not be coming to this branch.

Terrible Branch of a Horrible Bank. They Closed Several locations, causing a lengthy line. Customer Service is the Worst. If I could give Negative Stars, they would Deserve them. Bank Of America should have Closed This Branch and Done Us All a Favor. Banker's BeWare

One of the drive up atms are almost always down, long lines, poor hours. You would think that a place with the name 'Bank of America', they would try to go above and beyond. Stay open longer, make the online deposits take less than two days (yeah. Seriously)

My family, including executor, went there to close an estate account after a death in the family (account holder was the deceased). Customer service was atrocious from the first interaction and completely unacceptable. Employees were rude, unhelpful, inept, the business was not accomplished and still isn't accomplished after 3 weeks. Two other financial institutions handled the same business that very day when the executor was there. Would not recommend having an account with them for any reason and wish there was a way to hold them accountable. Particularly when dealing with aftermath of a family death, the unnecessary burden is unconscionable.

Great service, very friendly tellers and managers. So much nicer people than the TD bank next door

I went to this branch on November 23rd to change my name and request new credit cards with my new name on them. I was told it was done and I would receive new cards in 7-10 business days. Over 3 weeks later, I never received my cards so I called customer service and was told there was no record of anyone ever changing anything on my account. Ridiculous. Wasted my time not only going to this branch in person but also wasted over 3 weeks waiting for new cards for no reason because no one at the branch ever actually did anything even though they told me it was all set. Avoid this branch at all costs.

Jason and the manager John we’re exception and so helpful. They were able to squeeze us in for a last minute appointment and get us out quickly! Thanks guys!

I would much rather talk to a person when I call, considering the automated phone service is apparently incapable of recognizing what I'm saying. I haven't been able to solve a problem with my account that would take seconds if a human being was helping me rather than a robot trying to endlessly categorize the issue.