Bank of America (with Drive-thru ATM) Park Ave, Hillsdale

Horrible customer service. ATM not working yesterday (7/15/22); line of people waiting for assistance. Not enough tellers even when ATM is functional. On June 23, 2022, 1 employee was trying to divide her time and attention between (disgruntled) customers needing banking assistance and those needing access to safe deposit boxes. Severely understaffed. All this after having closed Westwood and Oradell branches. Some of those employees could be utilized in Hillsdale. Looking for a new bank.

If I could assign less than one star I would. BEWARE! Customer service is horrific and I am not referring to the tellers. At NO Point did anyone attempt to resolve my question. The person I spoke with just referred me to the 800 number. When I called the 800 # I was on hold for over 15 minutes and never connected. The overall tone at the bank was not one of wanting to help. No willingness to go out of her way. It was just so much easier to say call customer service. HORRIBLE CONSISTENT POOR SERVICE

I used to bank with Bank of America at this particular branch and every time I go in there to try to cash a check for my client I get the same song and dance that they don’t have enough money. Last I checked this was a financial institution and for all the customers that I have that bank with Bank of America I strongly advise them to reconsider this is not a convenient operation. I’m so glad I stopped banking with them and avoided all the corruption in the corporate world of Bank of America.

Well I was agreeing on another comment staff had no personality but transactions went quick

Terrible expierience-Manager unable resolve issue even when credentials were presented

Unfortunately, it was a very useless bank. They have now changed their hours to 10 AM instead of 9Am, which is when everybody else works. Thanks for not being accommodating

Called this location for help and information. The staff and manager were rude and completely disrespectful. I was speaking calmly and asking questions over the phone. The staff member started getting emotional and stated I was yelling and being rude. When I calmly stated back ma'am I'm not yelling just asking a question she hung up on me. When I called back the manager answered and I told her I was not yelling at the previous staff member she immediately cut me off. She then said I was told my options and that was it. Bank of America hire staff that actually know how to speak to humans.

Depending on who you get at the counter will affect your experience at this branch. When I first approached the female behind the counter she was very rude what was funny about the whole encounter was that as soon as she punched my information into her system install all the zeros in my account her tone quickly changed from obnoxious to courteous needless to say I cancelled my account

There is always a long line. Not enough tellers, employee standing doing nothing.

The best and quick service. Thanks officer Harry Nelson ✅