b1BANK M B L Bank Dr, Minden

BEWARE! I noticed a suspicious transaction on my account and I called to ask questions. I was told that I had made the transaction. That was a lie! I was told that they would investigate it and call me back. Needless to say, I never got the call back. I logged into my online banking only to find out that the error was corrected. The Teller “accidentally” gave someone five hundred dollars from my account. No apologies or anything. And let’s not get into their lazy mortgage loan officer. I’ve never in my life seen anything like it. A six month long back and forward game. They constantly ask for the same documents (more than three times). And blames Covid for their lack of work and being behind. (Excuses for laziness) I am unimpressed and looking to transition elsewhere. In my opinion, Richland was a better operating Bank.

I want to thank your service department for all their outstanding service on my account. Your bank is outstanding. Thank you for your service.

The worst Bank ever, no customer service what so ever, I do not recommend this bank to anybody. They All liars, The manager "Mike" Stays on Lunch all day, on the other hand Judy in the load department will hang up the phone on your face if you have an issue or complaining. The Bank Doesn't cover Business Account with $35 and will Return the Charge and mess up your business. I been in business for over 10 years and this is the first time I hear that the bank won't cover you for $300 even if you deposit over $50 K a month. Employees have no respect for people, lack of experience, and horrible customer service. If you have a problem do not bother calling because you will stay on the phone for more than four hours trying to get some help, but at the end you won't get any help and you wont solve the issue you were calling about. This is the way MBL "Morons Bank" treat their loyal customer.

I love this bank, good ol' home folk. Everyone knows everyone by name and they are super helpful.