Regions Bank Homer Rd, Minden

Only getting a 2 star because of a few good people that work here. A Bank, in this day and age, that doesnt have working ATM's for its customers is a Bank that is surely looking to do something nefarious! When you have a maintenance worker sitting in its van plaging games on his phone, something is a m8ss

My father went to use the ATM at this location on a Saturday morning and it was broken but without any information stating that. He proceeded to go thru the drive through to withdraw money from his account and told the teller the damn ATM was not working and she denied him service because he used damn. He then pulls around and goes inside the bank to withdraw money from his account and ask to speak with the manager of the branch and in turn a nice lady presented herself as the manager and he tells her the story and she is typing while he is talking and then she proceeds to ask if she wanted to write this complaint down or report it higher up. He said well Your the manager and she responds with no I’m just the assistant. So the Branch Manager Charles Meredith comes over to find out what is needed. Dad tells his story of what happen around the damn ATM being broken, the window teller denying him service, and then this lady presented herself as the manager and once the content was gathered she shared she was actually the ASST MGR. The guys aggravates the situation even more telling him that if he uses the word damn he would ask Dad to leave!! Oh it gets better today (a week later) in the mail is a letter stating that the branch manager Charles Meredith has closed my dads account and Regions will no longer being accepting his business. The so called manager needs serious training and obviously struggles with having paradoxical and agile competence to work with the public. Good luck Minden customers!!

Worst service I have ever encountered!!! Why do they answer the phone if they are only going to tell you, I can"t give any information over the phone. It was a simple question and I am in a wheelchair, oxygen dependent and don't drive. The RUDE lady wouldn't even hear my request to see if she could help! Will move my accounts as soon as I can get a way up there.

Mother has banked here for 40 years, never had issues with this bank

This bank is the worst I’ve ever been to. They are extremely unkind to customers! Always super slow! Never willing to go above for a customer. The manager was a man that didn’t even look at me or try and help me with something we had been doing for years. Said they they don’t do any favors for customers. There is Always a wait. Inside bank and at drive thru! (Sometimes over 30 minutes!)They are always changing the fees and holding checks without cause. Worst bank EVER! We pulled all of our money from there! Don’t trust regions with your money, Take it out NOW!

Ridiculous that there's only one teller at the drive thru on Homer road minden Been here going on 45 minutes

This bank, has taken care of all my banking needs, employees are personable, and helpful, Give them a try, you won't be sorry.