Avadian Credit Union Colonnade Pkwy, Birmingham

I had a phenomenal experience at Avadian. After attempting to open a home equity line with Wells Fargo - my bank and mortgage holder, I decided to see what Avadian could do for me. Even though I'm a customer in excellent standing, Wells Fargo treated me like I was trying to steal from them by boworring against the equity I've built in my own home! Avadian truly did treat me like family. Avadian made the process smooth and easy, and had my line open and ready to use in a week, while Wells Fargo was still quoting me a 75+ day timeline and demanding multiple forms of written documentation about why I wanted this line, my employment, and reasons for recently opening a business line with them as well. Karen and Elena at the Colonnade branch were exceptional in moving this process along swiftly and explaining every step of the process. We set up everything in the office in an afternoon, including my online banking portal. I've already (easily) made my first payment against what I borrowed. I cannot thank Avadian enough for their wonderful service and for these two five-star employees. Avadian has earned my business and my trust.

Horrible customer service, it takes forever to get in and out of the Colonnade location. The only reason I keep an account open is for the Centsible Savings, if not for this product I would give ACU a zero star rating.

Quick and friendly service each and every time

I think they're ok. Just nerve racking that I have to keep my receipts for ATM reimbursement fees. If I can see it on my statement, what's the problem?

I got great customer service here. Avandian is a shared branch of my home Credit Union and it was wonderful to be able to handle my financial business while away from home.

Friendly staff that is always willing to help.