FirstBank Mortgage Colonnade Pkwy, Birmingham

A knowledgeable and friendly team made even the most stressful part of the process (underwriting) easier! We loved our entire team and appreciated the effort made to keep clear communication with us and make sure we understood the process and where we were within it. Crystal was amazing and such a caring person, she even put me at ease when I sent her an email saying “help. I am stressed”. We couldn’t have asked for a better team to guide us through our first home purchase.

Dolan, Pam, and Susan were wonderful to work with. My process was seamless. They promptly responded to any questions and concerns my wife and I had. I would high recommend FirstBank to my friends and family because of them.

First-time homebuyer. Zane and his A+ team help me every step of the way to be approved for a house. While other mortgage banks decline my application, Zane was helping me improve my chance of my application being accepted. I thank him and his team for everything and would recommend any future homebuyer to him.

The level of enthusiasm was a big part. He genuinely wanted to help us. That's hard to find these days. It felt like a friend was giving us the information and guidance we needed to make the best decision on our refinance.

This is our 3rd home in 3 years. Partly because pam and Dolan make it so simple. They are the greatest. Personal service, going way beyond what anyone could expect. They are amazing.

Just closed on a cash-out refinance with Matt White. Matt is extremely knowledgeable and provided excellent service throughout. I always knew exactly where we stood in the process and felt like Matt went the extra mile to make the refi work for me.

My loan officer, Leah was amazing. I was a complete newbie and the whole process went seamlessly. They attended my needs, addressed my concerns, and even when I felt uncomfortable asking questions, they reassured me and made me have the safe space to ask anyway. If I could give six stars I would and highly recommend them to anyone else.

David and the entire team at FirstBank did a great job on handling a tricky situation with our loan. They offered a smart solution with a great rate and made us feel like we were their most important client. They specialize in relationships and are friendly, professional, fast, and efficient. We could not be more pleased with them.

I found Carl, Jill and the whole team at FirstBank Mortgage to be first rate. They made the process simple, kept me informed along the way, and helped me get together everything I needed. It was a pleasure working with them and I would highly recommend others to use them in the future.

Zane Broadhead was AMAZING! He made sure that we understood our different options for our mortgage and was very hands on! He also made sure that we closed on time! The entire team is amazing and very friendly! I will definitely be referring Zane and First Bank to anyone I know looking to purchase a home! Thanks Zane and First Bank! -A. Rivers

I worked primarily with David Como in Birmingham, AL. We were applying for a home loan for our first house. He was quickly responsive to any issues we had while applying for a loan, brokered us a fantastic rate, and was generally very helpful and friendly to work with. I would recommend FirstBank to anyone!

Carl and his team where fantastic to work with in every way. Most importantly, they always returned calls and kept me up to date throughout the entire process. We knew our loan would be challenging, yet they hit every challenge head on and ultimately got us the exact loan options we had hoped for when other lenders wouldn't give us the time of day! Thank you Carl and Team!!!

Highly recommend! Received excellent customer service, and never had to worry about status updates or missing items because communication was great.

We used FirstBank for a construction loan and then our mortgage after building years ago. We recently refinanced to take advantage of the lower rates. Every interaction with FirstBank has been pleasant and nearly effortless. Michelle Smith and Whitney Painter are great to work with.

As a realtor I have referred clients to Michelle Benefield Smith for years and they have been very pleased with her and Whitney. This is the first time I have bought a house in 24 years and would never consider using anyone else. The experience has been so easy.

Zane was very quick to respond and answer any questions. The assistants and others I worked with in the office were equally excellent to work with and very friendly. Everyone was very knowledgeable when I had any questions and gave great direction on the overall process and many steps along the way. I was selling my house in another state shortly before closing on the house with FirstBank, and they were helpful in making sure everything was lined up so there wouldn't be any delays.

The customers are this companies first priority. I have had a great experience and a lot of good advice from Dolan Williams. He was awesome to work with. Pam Williams was also good to me explaining a lot of different things about buying home.

Very easy to talk with each person along the way. Everyone was engaging and friendly. The experience went without a hitch and Crystal as well as the others were very responsive and seemed like old friends by the end of it. Thankful for this connection. An answer to prayers.

Zane and his team work very hard to ensure everything is done in a timely manner to ensure a smooth closing. They communicate very well through the entire process.

Thank you for your excellent service. It was a wonderful first home buyer experience. Everyone was very knowledgeable and polite.

As a first time homebuyer, this process had the potential to be extremely scary and stressful. Leah Chitty was an absolute Angel, taking every bit of that fear and stress away. I felt like a total pest asking her 9000 questions, but she was always quick to respond and very reassuring. Thank you for making this whole thing smooth and simple.

I worked with Carl Douglas and Jill Clifton - they were amazing to work with because Jill was very responsive and thorough to gather all of the components required for our loan. Carl was great because he was quick to come up with smart solutions to help us proceed with our loan, even when curveballs came up. They were both very quick to communicate by text, phone, and email. I am very happy that I worked with them, and will likely work with them on future loans. Thank you!

I had an incredible experience working with Carl Douglas and his team of Whitney Painter and Jill Clifton. This was the A Team. They made the home buying experience enjoyable from start to finish. I always knew they had my best interest in mind. I would put my trust in them for future needs and would highly recommend them. Thank you!

I had a great experience with Zane and his team. The online portal made sharing information extremely easy and streamlined everything!

Great to work with. COMMUNICATION is Key. Always respond in a timely manner. Looking forward to doing more business with you.

Couldn't be happier. Ms. Fay helped me refinance a home and ended up saving almost $800/mo between two mortgages. They kept me informed throughout the entire process, helped me understand each step before proceeding, and went well beyond normal accommodations to not only lower my interest rate, but also reduce my closing cost.

Zane and team were super helpful and wonderful to work with! They made this process so smooth and pleasant! We will definitely be recommending them to EVERYONE!

My experience working with Mrs. Theresa Campbell and her team at Firstbank was great!! Theresa was so very helpful, patient and kind! It was a long journey but, they made sure to keep it as worry and stress free as possible! Theresa made it so easy to communicate with her especially if I had any questions or concerns! I really appreciate her expertise and her time! I highly recommend Theresa and her team for any housing needs!

Leah and the rest of the team are wonderful! Leah is a great communicator and I was never left wondering. With confidence I highly recommend this team!!

Zane Broadhead made the mortgage process easy to understand and was a great resource! I would highly recommend him for your mortgage needs. He answered my questions, was easily accessible and provided great customer service. Thank you!