AUTOPAY E Tufts Ave, Denver

Refinance my car was such awesome experience, I worked with Rep Sarah N. She was with me every step of the way. She kept me informed of progress if more documents was needed. She had such great attitude and excellent customer service. I am so glad I responded to flyer in mail from save auto pay. I will recommend them to anyone I know who looking to refinance.

AUTOPAY is really helpful and I’ve had an amazing experience with them. They answer any questions you have and are very fast with results. I had the pleasure of working with Garrett and he continued to keep me updated with information and answered all my questions. He was very patient and knowledgeable. The process was very quick also. 10/10 would definitely recommend.

Filled out an online form, was contacted same day by Jordan. What a great guy too, very friendly and personable. He told me he was new to the company, but he did his job well! Got my rate cut in half on my refinance, and the whole process was very smooth, thanks for the help!

I refinanced my vehicle with them and everything was super simple! I filled out the online form and that same day someone got back to me with an offer. I was able to send documents through text message which really sped up the process and made things easy for me. I can’t thank Matt enough for being courteous and professional. He really knows his stuff and helped me understand the whole process. (since it was my first time refinancing) I’d recommend them to anyone looking to finance, or refinance a car.

Alexa Floria was able very communicative and handled my refinancing for my auto loan with ease! Quite possibly the quickest process with a representative within a company that I’ve had in years! She kept me informed throughout the entire process and was in depth with detail of information regarding the loan which made me have no questions at the end. Highly recommend!

Shawn was very nice and helpful from the beginning! A little pushy I felt after I told him I would be out of town for a few days and couldn’t get the documents sent until after but everything was otherwise handled fine. He was really helpful in clarifying anything needed, never made me feel bad for not totally understanding what I was doing! Great first experience for refinancing a vehicle.

My specialist was Eddie Alvarado. He was great though my entire process. He went above and beyond. He was always there to answer any questions I had and to make sure I understood everything I needed to know. He made the experience so easy. He was very caring and understanding of some personal needs and treated me like a friend. I am very grateful to have had him as my specialist.

Worked with a very reliable and admirable representative by the name of Austin. He did his absolute best to help find the most reasonable price he could for refinancing of my vehicle. I appreciate all his dedication and his hard work, answering all my questions and skillfully taking me through the process to guarantee my total satisfaction. He well deserves this review and I highly recommend anyone to consider working with him and Autopay if they are fortunate enough to do so. Thank you so much it really paid off.

I dealt with a gentleman named Eric and as someone that worked customer service for years, I can honestly say this man was amazing. He made sure to check in to make sure I understood everything during the process, and he was always professional and understanding. I would definitely recommend using them to anyone. Not to mention they also saved me $150/month on my car note.

Hi, I Am leaving Darin with an excellent review because he did a phenomenal job on my Refinance, car. Thank you AUTOPAY, be sure to know that Darin was knowledgeable, responsive/feedback, and efficient in locking in the best possible interest rate. I would like to add that he followed up with emails, text, and I mailed the documents with a postage paid envelope. Ultimately, it was so easy. The Refinance ~ was about 80% better in reference to interest rate, plus payment dropped by 33%, and it could have been better if I had a better FiCo Score 😊. I recommend AUTOPAY🎉. Thanks Darin, T. Davis

My experience with Stephanie at Autopay was stellar! Her courteous assistance and professionalism with my refinancing process was exemplary. The meritorious service rendered was seamless. I was faced with a family emergency during my process and Stephanie was both understanding and accommodating until the end. Thanks again for your help and kindness! — Christopher J. Pickering, Sr.

Robert Olson was great at catering to me through this entire process. He also offered his help further if I had any questions with anything else after all was done. I really appreciate him. He was cheerful andd helpful. Even when I was tired he was patient with me. There's something you rarely come across with customer service these days. Thanks again Robert for everything. You are awesome!!!!

I was afraid that this was some sort of scam when I got the mailer, but is definitely not! They find the best lender with the best rate, and do all the paperwork to get you set up. Jesse Reska was my rep and he was awesome! Very attentive and very responsive. He was always in communication with me and made the process very easy. I so glad I did this because it saves me $140/month!

Stephanie made the process so easy. Requested everything I needed to get my loan proved quickly and without any stress. Thank you so much. Always kept me up to date on the process where it was at and then it had been sent. to the funding agency. Lowered my interest rate and payment and got me better coverage. Everyone needs to use them. Thanks again. Michelledee

Erik Munir was quick and swift with the turn around time of refinancing my car. I got myself in a bind and needed a car and unfortunately my interest rate was sky high. Erik was able to not only cut my interest rate nearly in half but he was able to save me $150 dollar a month. Erik was very professional and communicated and responded almost instantly. I recommend asking for Erik because honestly he was the perfect agent.

Awesome people to work with. Ryan done a great job, was able to get me a much better deal than I was expecting. Was able to cut my monthly payment by more than $250 a month. Would highly recommend this company to anyone.

I wasn’t sure at first about trying to refinance my Vehicle with Autopay after being rejected by my own bank but they were recommended to me. They were able to lower my APR by over half of what it was and saved me 78.00 a month. From the moment I submitted my application I was contacted through email and text message letting me know what the status was. Trevon was my representative and he was on top of things. He worked quickly to get the paperwork to me and the process was fairly simple. He let me know everything that was happening. He was great. Highly recommend their services!

Shena helped me refinance my car loan and found me an incredible deal. I really appreciated all the communication and easy instruction I received throughout the process. I'm often really busy and struggle to manage time for important things. Shena was so patient and understanding. Autopay is a wonderful service.

Mathew Warning was an excellent customer service representative. He went beyond to help me get approved for auto refinancing. He’s intelligent with great customer service experience. I give him not 5 stars, but 5 1/2 stars!!!!!

I had a great guy to work with George Lee. He was very patient with my southern drawl! It went quickly and smoothly! He explained everything and was just a joy to work with! I’m going to miss that guy! He is the best at what he does. I wish him the very best, thank you George Lee!

I had the best Representative, Matt Waring. He patiently walked me through my refinance, keeping in contact with me almost daily. He was extremely thorough, respectful and kind. Matt made this refinance a great experience! Thank You so much Matt, it been a pleasure working with you! Autopay, you have a “Gem” in Matt!

I just got approved so I'm not 100% sure how great they are but they saved me $130 on my insurance with Capitol One. My sales representative Stephen Groves was so very helpful and nice. And kept me updated though they whole process. He definitely answered every texts and every call.

I worked with Stephen Groves. He is very professional and knowledgeable. He got my Auto loan funded in no time! The process was easy and rewarding. I am glad I refinanced my car with Auto Pay. I have the best rate and monthly payment that I could wish for. Thank you Stephens !!!!

I had so many concerns and Haley helped me understand a better loan than what I started with. She listened to my concerns and she met every one of them. She knew her company could meet my needs and it did. She saved me time and money. This process was so easy and she make it even easier than ever. I would tell anyone to check out this company. They care about service and helping anyone who asks for help. Thank you Stephanie Gray

I was in a contract with a finance company that was just horrible. Could never contact anyone, could never set up auto-payments and those were a little steep. Autopay and Andre Coleman were great!! He worked to get me the best deal, and kept me informed of everything that was going on. Great job team!!

My representative was Matthew Magnison and must I say he was the absolute best during my refinancing process!!!! Matt was able to get me lower monthly payments and a lower interest rate. During the process he stayed in contact and he kept me updated with everything! I would definitely recommend his service to anyone.

My consultant Stephen is a top notch professional and was a pleasure to work with. He helped answer all my questions and made the refinancing paperwork easy and straight forward. The entire process was quicker than I had expected. I highly recommend these guys!

Great customer service.. We refinanced one of our rigs through this company.. Very easy from the beginning to the end I'm pretty sure the guy that worked with us I think his name was Kevin walk us through every step of the way. Definitely would recommend you

Honestly, never heard of this company. I was using Credit Karma to REFINANCE my car and this company CAME THROUGH! Huge thanks to TESSA! She made everything happen! She also made it a super easy and simple process! Tessa is Amazing, she got my old loan APR 24.9% down to a 14.6% on the new loan. Also dropped my monthly payment, saving me $65 a month!

Smooth process, efficient and quick to get the paperwork completed. Our loan specialist, Garrett, was wonderful! On top of communicating with us, walking us through the whole process. And we saved over $100 a month on our car payment! Definitely recommend!

Karen Friedman is the best! She made the process easy and painless! she kept in contact even with my busy schedule! she is HIGHLY recommended. Being a young adult she explained everything so I could understand what was going to happen and the ins and outs of the meaning of everything!!

I originally applied through another service, received a text that my refinance had been approved through Autopay. My loan consultant was Austin King. He definitely would receive a 100/100 score with me. I had to send over documents, get them notarized, and that was it. Refinance approved within 72 hours! My new lender already reached out to me, and I have my new account number. Overall process was super simple, and a breeze. If you end up with Austin King as your loan consultant, just know like Allstate, “YOUR IN GOOD HANDS”!

The most honest review I can give. It’s been a week and a half since I initiated a application approved and signed all documents. I waited until signing the loan forms and delivery of my correctly signed dmv power of attorney documents to finally place a deposit for the car I want to purchase. The dealer has been very patient with me as I have told him the time it takes to process and mail them the check from the credit union who potentially approved me. However there should not be this much of a wait to be on the first process of this application. If the customer does everything right and knows what they need to do and does it immediately the company should also do the same. I had to resign a loan document for a sales tax number issue and asked to resubmit a income file i Have already submitted. Communication with the loan officer is near impossible. It puts the customer in a uncomfortable position and after one mistake it makes them expect another with another delay. This is a review from a very patient customer but I have already considered taking my purchase order with another company as I do not feel confident in this process so far. The one star is only given to the respect I have gotten from the conversations I have with the loan officer but I am not even sure i will be officially funded by how this process is going at the moment.

I was skeptical about refinancing through a company that Credit Karma had suggested. But I am so glad that I did! I worked with Austin King and he was so professional, kind and helpful! It was a truely painless process. 10 out of 10 would recommend!

I just want you to say how appreciative I am of the job that Chelsea Duda did in helping me with all of the paperwork and questions I had throughout the whole process. She was always available to help and had all the answers. Best of all she had a great and cheerful attitude which made for a great customer experience. She is awesome and a great asset to your company!!

Response was quick, and my rep Aaron was great with the follow-up and getting all my documents to me very quickly. My payments were reduced by $150 a month, could have been more, but I chose a shorter loan span. Would recommend if you want to refinance. If you are looking for quick and easy Autopay is it!

I was able to refinance my car for a cheaper payment every month and my interest rate was lowered by 10 points. This was a pretty easy process, It did not cost me anything out-of-pocket, and it is saving me from being upside down on my car loan. I would definitely recommend AutoPay to a friend or family member looking to refinance.

My experience was great! Erik did a great job with updating me every step of the way about the status of my loan.Very friendly, great communication skills, and very knowledgeable about the questions I had. Thank you so much!

Desiree Rivera is who I worked with and am so glad I did. She was thorough and communicated every step of the way. The process didn’t take long at all. And I was pleasantly surprised that they delivered what was promised. I will definitely recommend Auto Pay to all my friends and family.

I would like to thank Victor for all his help with the refinancing process. He was kind and understanding that this was a first time ever doing a refinance and he was always willing to help me understand and questions I may have had during the process. He was always willing to meet me half way in quickly and effectively responding to questions as my schedule is hectic due to the work I do. Thanks again for all the help. I hope anyone looking to be helped by your company get you to help them.

WARNING- DO NOT USE AUTOPAY FOR A NEW CAR LOAN I applied for a new car loan through AUTOPAY because they offered a low interest rate. I filled out the loan application and spoke to the company a couple of times with questions, they were kind, respectful and responsive, then when I finished the loan application, they called back because the underwriter had a question which I answered. I received a text yesterday saying that my loan has been approved, great news, so far so good. This morning I found out that the loan wouldn't be available for 4-6 weeks. Why didn't anyone tell me this before I applied for the loan and before I had a hard credit check. This is outrageous, I feel I was baited with a low interest rate. This is not a respectable way to be doing business, do they expect people to wait the 4-6 weeks? I've asked them why it takes so long and have been told they primarily are a refinance company, and it takes a substantial amount of time to fund a loan. My car is coming in this week, so I'm really disappointed.

Matthew Waring was the greatest help I have ever received. So professional and detailed! He made my experience precise and pertinent. I strongly believe he should be placed in the hall of fame for his customer service!

I worked with a rep named trevon yep and he was exceptional! he was very friendly, kept me in the loop with everything and just overall made my refinance an easy process! I will definitely be recommending him to family and friends!

Mr.King was very articulate, responsive and helpful throughout this whole process. Any question or query I had he answered to the best of his ability and any time I would call or Text he would answer. He was very proactive on keeping me informed and he was very patient with me, he made this entire experience pleasant and smooth give him a promotion.

Working with my loan specialist from AutoPay has been one of the best and easiest experiences of my life! Stephen worked really hard and he was always available to answer any questions that I had. Stephen ended up saving my husband and myself a ton of money and that alone is amazing! I wish we could give him a thousand stars because he definitely deserves more than 5!!!!!!

Josh was great. He was knowledgeable about the process. Informative and made the process a snap. I had questions, he had answers and I saves almost $300 on my monthly payment on top of getting a much better interest rate. Thank you AutoPay!!!!

Fast and easy process! We tried 2 different companies to refinance our truck and both told us no, but I tried this one as a last chance and they immediately said yes.. everything was done over the phone and through email! Very glad we went with them for the last try!

The whole process from start to finish was fast and painless. A special thank you to Robert Olson at AutoPay who handled my refinancing. He was very knowledgeable, professional and timely in answering any and all of my questions. I couldn't be happier with the service and the overall experience.

Representative was extremely helpful throughout the entire process. She help find a loan company that best fit my needs for refinancing. Process was fast and easy. Would use them again and refer friends

This was by far the easiest and fastest process I have used. The team are so easy to deal with, and the whole process only took 4 working days to have my new car purchased and ready to go! Cant recommend these guys highly enough. Thank you!!

Hello Fellow Survey-Takers!!😁 I would like to shout out a special THANK YOU to Matt @AUTOPAY. Going through a separation and needed to reduce some expenses. I found Matt with AUTOPAY within the Credit Karma app. It suggested I complete an application for refinancing…this would do 2 things for me. Get me closer to being in a better income to debt ratio AND I would be the only one on the loan going forward. The return wasn’t quite what I expected; however Matt explained the pros/cons. Great customer service. I’ve made my decision and I’m going to go back later😉

At first I was a little skeptical when I received the letter in the mail stating I was pre-approved to refinance my car, but once I read the reviews I took a chance. Mr. Kalvin contacted me informing me that they could get my interest rates down OVER HALF of what we were paying. I was ECSTATIC! Mr. Kalvin was very friendly, patient and so helpful. I will definitely spread the word about AUTOPAY!!!!

If you’re looking for the best auto refinancing company, you’ve found it with AutoPay! The service was excellent from start to finish. The loan agent I worked with, GEORGE HOLTE, was super communicative and helpful throughout the entire process. He was able to find me the best refinancing deal in a time crunch and guided me step by step in order to seal it.

The whole experience was easy and convenient - and Tessa’s customer service was great! She was very proactive and responsive- and helped through every step of the way. And I got an excellent rate. Thank you Autopay!

I just wanted to share that Hakeem from Autopay helped me refinance my vehicle. He is such a amazing person.He had great communication and very friendly. He always checked up on me and made sure everything was falling in the right place. Thank you Hakeem for just being you.

Super great people. Logan took the time to explain everything in detail! Would highly recommend! Great rates, overpay goes straight to my principal. Wonderful experience so far!

Austin was great to work with. He explained everything that I needed to know about the process and kept me informed every step of the way. I will definitely recommend my friends To Austin at auto pay for the refinancing needs.

I was put in contact with AutoPay through Credit Karma and very thankful that I found them. The process to refinance my car was fairly simple and the representative who was assigned to my loan was very friendly and helpful, keeping me updated throughout the process and always available for questions I had. Definitely recommend!

I had a great experience with Autopay, my representative Dallas was very communicative during the whole process and even found me a new option when the first one didn’t work it. It was so much easier than trying to refinance with a bank on my own!

We went to them to refinance our loan and we’re very disappointed. First I told the rep Nick Moore that I did not want a run around and a process that would take more than a week. He guaranteed that they do not. He then proceeded to convince us to get the warranty and that we could cancel at any time and our payment would be lowered the $70 a month when we cancelled which got us to sign. Then we started getting run around and after 2 weeks I emailed Nick and stated that either we get it done or we will cancel our loan app. He become very rude and stated they he wouldn’t do that cause it would make us look bad to other banks. He got the loan done the next day. Then a month later we decided against the warranty and called to cancel it. Dillion was extremely nice but informed us that while we can cancel the warranty, our payment stays the same unlike what Nick originally told us to get us to sign. Very deceptive company. I would be careful and get all information in writing for proof

Shawn was so efficient and on top of things! He explained every step of the process very well, in terms easy to understand (and I readily admit I'm someone who isn't the most financially savvy). Great working with him!

Desiree was amazing from beginning to end. Her professionalism and customer service is definitely unmatched. The whole process was smooth. She walked me through everything and was able to get a great deal. Thank you!

Luther was always helpful and throuough. He always replied to my questions in a very quick time. He was always patient with all my questions and walked me through everything I did not know how to do. I would recommend the company and Luther with top stars

Dylan was wonderful to work with in refinancing my SUV! He made everything extremely easy and the whole process was fast!! I would definitely recommend this company to anyone looking for refinancing.

Rob was extremely helpful with the entire process. He worked with me and was very patient and understanding of what I was looking for. He made my requested changes with a very quick turnaround and was always available for any questions I had. I would definitely do business with them again.

We'll I would first like to start of with this thank you AutoPay, this company is awesome I really appreciate all of their hard work and dedication. Everyone was very professional they actually care about saving you money they actually care about helping their customers it is truly a blessing what they have done for me and my family, saving over $70 a month on our refinance during these hard times that we're living in right now makes a big difference and I just want to say thank you me and my family appreciate all that your company has done for us and we'll spread the the word how great auto pay is thank you thank you thank you ...

The amount of dedication Jessy Olson did to make sure I got all the necessary paperwork in was outstanding. I had so many problems trying to get everything together and working with the old lender for my title was such a mess, but he was extremely patient with my frustrations with the situation, which was no fault of his own. Very professional and very dedicated.

The representative, Kalvin, was very responsive and professional. Always responded to emails/texts in a timely fashion and explained all the details of the process thoroughly before, during and after. I would definitely use Autopay again as the source of any future auto refinancing needs.

Kristi Waring helped me with refinancing my car and she was so nice and very professional. The entire transaction was easy and Kristi kept me updated the entire time. I would definitely use again.

George was excellent! He kept me informed every step of the way and took the time to explain all the forms and information I needed. He got me a great deal and I look forward to doing business with him in the future. Thank you George!

Matt W was so easy to work with! Extremely knowledgeable, thorough and was able to answer all of my questions. Definitely recommend working with AutoPay and Matt, if you can, simple process and turn around time was about a week!

I talk to Erik and he was friendly and easy going. He help me out a lot and lower my monthly payment on my car. With my low credit score he found a bank to lower my interest rate from 12% to 6%. It’s still something to me save me some money. Plus he keeps you updated on how everything going on his end. 05262022

Austin A. Was so helpful and really provided me with quality service. He did everything possible to help me get what I was looking for. The contract was easy to read and said exactly what he told me the terms would be.

First time refinancing. Any questions I had were answered promptly, the process ran smoothly. Was great to work with Jacob Starks was very helpful and professional. My APR was lowered, and also car payment.

My rep was Cheyenne & she was very helpful with Any questions/concerns. Highly recommend her if working with anyone. Thank you for making this process easy during these ruff times.

Karen Friedman has been awesome thru the whole process. She was very good about keeping me informed of each step of receiving this loan for my car. If I had to do it again, I would want her as my loan agent.

Highly recommend! Tessa has been amazing! Her customer service is top notch. She kept me in the loop with the progress of my loan every step of the way!

I had a fantastic experience with Autopay! Easy, quick, and always easily reachable if I had any questions or concerns. Would 100% recommend refinancing through them! Significantly lowered my insterest rate and monthly payments. Matthew was fantastic! Thanks so much!

I was hesitant to call when I received an offer in the mail. I’ve been turned down frequently because I don’t have the best credit. Not only was I approved but my interest was cut in half! It was so easy too. Jody took all my info via email and I docusigned. Never had to hunt for documents or leave the house! I’m very glad i called and I recommend you do too.

My loan specialist Solomon was very professional and informative! He deserves a raise lol! I really appreciates everything he had done for me throughout the loan process! He made it so clear,quick,and so easy! I would give him a 10+ Stars!!! Thank You Solomon!

Had a very smooth and easy refinancing process, the agents were on time with all documents sent and received, I was notified through the entire process and every question I had was answered in a timely manner. I would definitely recommend anyone refinancing or just trying to find a lender to use auto pay.

What a great experience. Easy application process that was clear, no hidden fees, double talk or multiple people to deal with. I'm now financed with a LOCAL credit union, payments drastically reduced, extraordinary extended manufacturer warranty, and so much more! I read every, single word of my documents before signing and everything Karen Friedman, who was my representative said was spot on. By the way, she was marvelous. She kept me informed every step of the way. She answered all of my questions, whether I emailed her, texted her, or called her. She At any point in the process, I could have changed my mind if I wasn't happy or had second thoughts. Thank YOU Autopay! And thank YOU Karen!

Thank you for staying on top of everything making this refinance experience go so smoothly. It’s by far the best refinancing stress free experience I ever had. I’m so happy we connected. Thank you once again.

Tara is a saint. She made this process so incredibly easy. At any bank I would have had to deal with a co-signer, with autopay & with Tara’s help, I didn’t need one. She found a bank that would help me refinance & get my ex of 8 years off a loan I thought he’d be stuck on forever. I recommend to anyone who needs to refinance their car & is in a tight bind or a sticky situation like I was. Thank you guys for everything you’ve done. AND GIVE TARA A RAISE!!!!

Thanks to my Autopay representative, Jennifer Andrews, for helping me throughout the refinancing process. She made it extremely simple. She was very professional every step of the way and helped me understand the whole process. Kudos to her. Thank you..

I worked with George Lee on an auto refi. He was responsive, attentive and right to the point. My interest rate was cut in half and only took a few days between the initial application to the final stages of the pay off to the bank. I highly recommend working with him at autopay.

I needed to refinance my auto and reached out to AutoPay for help. Ashley P from AutoPay quickly helped us find a lender to work with and made the whole process easy and anxiety free from helping me with the paperwork, to keeping me in the loop on the process. We went from "How May I help you" to "Your Loan has been Funded" in under 10 days. When it's time to refinance the other car I'll definitely be giving them another call.

Auto pay was really great!! Briana Helped me all the way through from beginning to end with no problems and if I had any questions she was right on top off it for me a really great first experience would highly recommend them for sure. Thank you so much auto pay and briana!

Very fast and easy. I have no complaints and my representative was fast with everything. My payments are better and I'm getting more than I was with my previous vendor exeter. Thank you Garrett for your help

This was a terrible bait and switch experience! Consumer beware. I applied through Credit Karma under the guise of refinancing with a lower interest rate. Instead of saving me money they extended my term and slipped in a $1771 warranty that I never asked for or wanted and a $500 application fee. When I realized they fraudulently added a warranty I called to ask them to cancel my application or rewrite the contract without the warranty and I was told my representative Anthony Luna would call me back. This never happened. I called again and was told the same thing. I never received a call and only got a short email saying that I can cancel the warranty at any tim but no mention of taking off the charge or canceling the loan. I am extremely unhappy with my experience and will never use an online broker for a auto loan again.

My loan specialist Kyra M. was very helpful in getting my car payments lowered by assisting me in filling out and processing my application. The only problem was having to play phone tag with her due to our different time zones, but I was eventually approved before my next payment was due.

Super easy to work with, very responsive to all questions I had. The whole process was much easier and quicker than I had anticipated. Chris made my auto refinance a breeze! Thank you!

I had a great experience refinancing my vehicle through AutoPay. My refinance officer George was very helpful getting me through the process. I would recommend them to anyone who needs to refinance.

What a fast an easy way to refinance a vehicle! My u derwriter Jennifer A. Did an amazing job! I also was able to get my daughters vehicle refinanced as well! I’m extremely satisfied! Thank you!

Fast, easy and unbelievable customer service. Travis was so quick to respond to any questions I had during the refinancing process. I am happy with my experience.

My experience working with Autopay was exceptional and stress free thanks to Harrison Kellenberger being my loan officer! He answered any questions and helped me learn the ins and outs of refinancing my car! We appreciate the amount of care he put into helping us get a better payment.

Just know that when you've begun the process of potentially refinancing your car with AutoPay that they are likely to make a hard inquiry on your account regardless of any consent or caution. They will even state in emails that it's only a soft pull. In the process of disputing this with the lender they chose. Had a great initial experience with Katherine B. over the phone, but then my file must have been passed to someone who was not made aware of my request to not have a hard inquiry done as I wait for rates from a competitor. Receiving multiple different emails from different people clued me into the miscommunication. Now I'm stuck with an inquiry I did not request on my credit, but at least they were able to provide me with the worst loan terms and APR out of all my refinance options. Currently around a 790 credit score for all three bureaus, FYI.

Robert Olson is an amazing person! Very attentive to details and great communication skills. Always responding in a timely manner. Great customer service. Definitely someone iI’d refer to.

Anthony Luna was my point of contact at autopay. He worked diligently and got a loan refinanced within a week at half the interest I had. Keep up the good work. I will be using you guys for any future auto loans ☺️

I just recently finished the process of refinancing my vehicle with the help of this company! At first, I was a bit skeptical, because I had read a few intimidating reviews. And I was skeptical because I didn’t know their representatives used text messages in the process. But when I went to their website, it does state that the representative assigned to you, is always available at your convenience via text or email. Which, honestly, being a mother of multiple young children who are always yelling or crying the background, being able to reach her via text was SOO convenient. Anyways, I did mention to her some things I had read. But she quickly reassured me and clarified what really happens on the issues I read. I’m grateful and thankful that I went ahead and started the process with her. She kept me updated the entire time, she goes through the documents with you and allows you to ask any questions before signing, she breaks down the cost of the loan. She breaks down the process of how your current loan is funded, canceling any GAP insurance you have with them and what to expect. You also have the option of purchasing a new GAP warranty and a full warranty which I did purchase. They ask you what your goals are: do you want a lower APR, do you want a lower monthly payment, etc. I wasn’t too worried about my monthly payment I was trying to bring down my APR. She was able to help me get down to an APR of 8.5%, which is great compared to 14.98% that I was currently paying. This is great. I’ll be saving so much money on interest now! Thank you so much for the easy process of refinancing my vehicle! It was a breeze and I knew exactly what to expect, all the time. Hope this helps anyone else looking to refinance! Thanks Autopay!

Shawn communicated well and made sure I understood the refinance process and provided timely updates. It was stress free and quick. I definitely recommend using Autopay to refinance your vehicles.

My experience was the Best! I worked with Shaun! He was precise, very knowledgeable and delivered in a timely manner! I'm so thankful for Autopay and my approval! I will truly refer my friends and family to Autopay! Thank you for everything!!!

Thank you Nathaniel Gerry!! My husband and I truly appreciate your help with refinancing our car. Thank you for significantly lowering our interest rate and saving us money. We hope to do business with you again in the near future!

Been wanting to re-finance my car for a while. Autopay made it easy and handled the paperwork for me and the process was fast and seamless. Dylan was an amazing helpful person to work with. Kept me up to date on the whole process. Highly recommend Autopay for your refinancing needs.

Man my APR for my car was 21.33% at the time my car dealership went with my lowest score of course but I knew that I was going to refinance my car in three months. So three months came and auto pay I reached out to them and my representative Matt help me greatly lowering my APR and my payment! I highly recommend them!!!!

Desiree was very helpful, always responsive, energetic, and pleasant to work with. The entire process from start to finish was hassle free. I would recommend using this company and if possible, request Desiree specifically.

Applied online on a Sunday, didn’t hear anything tell Wednesday only because I reached out. They told us the loan was was approved! And everything was good just need to email some documents over to be signed. 2 days later nothing reached out to whoever was helping and nothing. Day later we finally got in contact with whoever’s “helping” us and they tell us the loan wasn’t approved. At that time he spooked to my co-buyer so I’m not to sure for the reasons why it was not approved. I’ve call Autopay to follow up see what happened and they said they would be reaching out to me later that day or the next. AND still nothing!!!!!!

What a great experience we had with Autopay. Super easy process, fast service! Trevon was absolutely amazing. He went through everything step by step, answered every question we had. If he didn't have the answer, he found the person who did and got right back to us. He answered every single email and text we sent in a timely manner. We would recommend this company and especially Trevon to anyone looking to refinance! Great job guys... Thank you so much! Holly & David

Autopay has been a lifesaver and I highly recommend their services. I was very skeptical initially as it seemed like to good to be true but Summer Crawley was top notch. Super attentive knowledgeable and available.Always followed up with me immediately and kept me abreast of the entire process. So currently leaving a review because I am now refinancing my second car with her. First time around penfed acquired my loan and saved me $150 month off what I was currently paying monthly. I declined additional insurance warranty as I had purchased an extended warranty through my dealer so it was not necessary. Very please with my decision. Autopay is legit

Autopay helped me drop my interest rate from 16.9% to 4.1 and lowered my monthly payments by almost $100 including minimizing my total payments from 66 months to 60 minutes all in one phone call. I would recommend your services to any one who has had issues refinancing! Thanks Jake from Autopay !

The process was 1 month and a half long. So unnecessary! The ideal way (cause I've done this before) is for them to ask for all documents at once. I understand sometimes there will be additional documents that were forgotten. I provided insurance to AutoPay and now the new lender is asking me for insurance documents again. Since AutoPay got paid. I'm suppose to do it again? The returning of calls or professionalism deserves a negative 3 stars. I have even requested to speak to a supervisor and 2 weeks later I am still here waiting for a call. They have my cell, email and address. No form of contact has been made as of this time. You're welcome AutoPay for the fee while I still do your work. By the way, I have refinanced in the past with other banks 1 week to 1 1/2 weeks tops (process complete) and NO FEES. Step it up Auto Pay you're lacking in customer service and efficiency!

I was checking my credit score and stumbled across autopay refinance and was super excited to see I could lower my interest rate on my current car loan so I decided to apply. I was preapproved then turned in all the necessary documentation immediately including my payoff and current lender etc then was sent an e-document to sign then printed the contract and had it notarized and mailed in! It was a super easy process . Then when the contract arrived, I received a phone call stating that I would have to put a down payment of $2142 before they would fund the loan AFTER I was already told the loan was funded . Literally everything they needed to know was made clear upfront…how much I owed, the value of my vehicle, miles, insurance card, registration ..EVERYTHING yet they still approved it hence the contract and documentation requirements…then BOOM nope can’t fund your loan now unless you pay us! To say I am upset is an understatement. I am only giving a one star rating for the super sweet and helpful representative that helped me get the process rolling and answered any questions i had. My final remark is you shouldn’t approve someone and make them go through all that paperwork and alter the contract at the very end.

Autopay representative, Matt H., was polite, professional and very informative. He helped me with such ease and quickness. They were able to cut my APR in half, lower my payment and add a warranty on my car since my factory and powertrain warranty ran out. I would recommend them for anyone looking to refinance. Do it now and don't wait. Saved alot of money!!!

They found a bank to refinance my car and a great rate when others could not. With that being said I will recommend them to anyone looking to refinance their vehicle. Thank you Robyn I really appreciate it!

This company is a SCAM. They literally had me send all of my information, sent a down payment, only to tell me I wasn't approved. I have tried calling for a month to get my down payment back and I haven't heard back from anybody. No communication. No email back nothing. I literally HATE this company. I honestly just want my down payment back.

The rep that worked with was super amazing. He answered all and any questions I had and was truly so supportive every step of the way. I really appreciated all the effort he put in to help us out throughout the way.

I could not ask for better service, very professional and friendly staff. George Holte was my loan specialist he was outstanding. No complaints would definitely refer to anyone. Thanks the Blair’s

Autopay not only saved me over $100 bucks a month, but it was pretty easy. Steve did all the work! I just had to send him a few pieces of info and he got it done! Overall great experience!

The specialist I worked with was incredibly helpful and very responsive to any questions I had. He made the process so much easier than I had anticipated it to be. Great customer service!

Great experience overall. My loan specialist Paola was extremely helpful. Always there to answer any questions I had. Very friendly and got me great loan for my car!

Autopay was a very simple and easy process, my loan specialist, Matthew Waring was a pleasure to work with, knowledgeable and professional. I highly recommend this company to anyone considering refinancing their car.

Was pre-approved for a reduction in my monthly payment from 212 to 179 a month. Went through the application process and the company told me I had been approved and had a representative reach out. When I spoke on the phone with the rep I was informed that in fact the loan I had been approved for had an interest rate that was 2% higher and a monthly payment that was 20$ a month poor. Extremely poor customer service, a total lack of transparency from the company throughout the application process. All I got from them was my time wasted and my credit score harmed.

My rep Eric Jackson was great and helped me through the entire process, he was there every step of the way and kept me updated at all times, thank you for helping make refinancing my car soo easy!

Refinanced May 2nd and is now July and they still have not paid off my capital one loan. So now I'm making a $700 payment and a 550 payment to penfed credit union. They claimed they mailed the check to the wrong location the first time when we contacted them in the middle of June and said they would send one right out then. So here we are beginning on July and they tell me they have not even sent the check out yet. I get a different person every time I call and can't get a hold of the guy that wrote the loan. Know one has answers. I've retained lawyer to rectify the situation because it's so ridiculous.

Quick and easy! Jennifer was awesome and had amazing customer service. Thank you guys for helping us find the perfect match for our refinance needs😍

It was a pretty quick process! Right after I sent over the documents, the agent started working on the refinance! My agent’s name is Solomon Freking! He helped me lowering my 20% interest rate to 8.3%. I know those rates are still high, but for the first time buyer thats all I could get:) Anyways, thank you so so much!

Adam provided outstanding customer service! He assisted me throughout my refinance process and I am more than pleased with my new loan.Definitely recommend using AutoPay as they made everything super easy and convenient.

I would recommend Autopay to anyone! I with Matthew Waring who was AMAZING! The whole process was simple and and fast! Matt stayed in touch through every step and I'd there was a problem, He had a solution already there! And in saving a TON of money! Thank you to Matt and to Autopay!

Kyra was extremely helpful, responsive and knowledgeable. She was easy and fun to work with! I'm excited to have been able to work with this company. Thank you! 😁

I just refinanced my vehicle with AuotPay. They were fantastic. Lindsey Planty was extremely attentive. She responded after hours and on weekends. I can not be more satisfied with this whole process, which by the way was short and painless😉 Thank you AutoPay!!

It was a very quick turnaround and I submitted very little documents. Overall process was painless and easy. I thank Ryan for making the entire experience pleasant.

Received enticing, "personalized" Offer A in the mail. Spent about an hour of my time engaging with friendly Autopay employees and providing requested information on the vehicle and my excellent credit. Received very inferior Offers B, C, D and E instead. Offer A was not available. Probably never was. In other words, a garden variety bait-and-switch move. All the Better Business Bureau logos stamped on the marketing mailer led me to expect better. Alas. The repeat lesson I received in exchange for my wasted time: If it sounds too good to be true, it probably is, and Autopay is no exception.

Darin worked quickly to communicate every step of the process for my refinance. He was able to cut my interest rate almost in half and the loan was funded within one week!

Autopay is absolutely wonderful. Every single thing Cynthia, my Rep (I may be spelling her name wrong. I apologize. Lol), did for me, I appreciate so much!!!- This entire process took about 2 weeks to complete. I am delighted. Every single question I asked Cynthia, she was absolutely patient with me, and explained everything in so much detail. She made sure I was able to understand her. I think I asked her about 60 questions. I was also scared and had cold feet. She knew exactly how I was feeling. She never seemed to get frustrated with me. She never an attitude or anything. I would do business with her and you guys all over again. I’m sooooo happy. Thank you guys so much!!!!

Working with Autopay on a car refinance was quick and effortless! Their procedure and staff were outstanding! Especially Jessy and all others involved. If your looking to save money on your car loan, call them today. Thanks Autopay! Don Mrazek

Do not touch this company. I filled out an app and sent the required documents. The next day Zachary (my assigned agent) tried to call me. It was early in the morning, and I work nights, so I was sleeping. He texted saying he had missed me and asked the best time to call. I told him, but he never called. For four days i would call and leave a message, but he never called. After about four days, he texted and said due to my inability to get in touch, he was closing the application. Keep in mind, this is after a hard hit on my credit. I decided to call the main number and speak to someone there. She said she would check on it, and put me on hold. After about 30 seconds, she hung up. Does this sound like a good company to you?

My experience with AutoPay was fast, Easy, and user friendly! They heard me out when it came to what I wanted specifically. Shore Hurja was very helpful! He cares so much about his clientele.

I've never endured such a headache dealing with a company in my life as I've had with Autopay. This company is grossly misorganized and it's like pulling teeth trying to get answers for them. I've been dealing with a loan specialist for the better part of a month now and they still haven't been able to finalize my loan payoff. I've sent numerous texts and calls trying to get updates and days go by before I hear anything. Then, after waiting multiple days I get a repsponse of "oh, we need your driver's license. So I send a copy of my license. Days later, "oh sorry, I meant social security card." Days later "oh we need your car insurance changed before we can authorize the funds." Imagine repeating this process over and over with my paystub, insurance, registration, bank statement etc. Why wouldn't they just gather the information that I needed all together? Also, I was originally sent over an virtual signing document and then after filling out the entire document, the specialist says "oh, nevermind, we have to mail this document because you live in Illinois. Okay.....Days go by and get the paperwork signed and mailed back. Still nothing. I ask a supervisor to call me and was told they would reach out. A week has passed and not a single call. Called this morning to talk to a supervisor and the lady on the phone said there was nothing she could do and I had to wait for them to reach out to me. I finally asked to speak with the funding company directly but was told I couldn't. Why? This company is absolutely terrible and I 100% regret refinancing my car with them stay away.

I had a great experience with Autopay to help refinance my vehicle. I had help from Cinthya Marquez she walked me through my first attempt at refinancing and really did everything for me other than getting the paperwork she needed. I was very pleased with my payment and interest rate. The hardest thing I had to do was wait for the answer and the lender to do their part. Thank you Cinthya and Autopay.

Using AUTOPAY was painless, however They should provide me with documents from my loan that I have not received or do I have access too, at least as of yet. I have received statement from the loan company already and the autopay website still says they are waiting on approval. I also believe the number of payments they told me on the phone and the actual number of payments of the loan are different, i at least wrote the down different. Autopay did do all the work for me though and the process was simple.

George Lee got my refinance done quick and and efficiently and was able to work through issues on my end without a problem. Deffinitly recommend working with George in the future. Thanks George!

The experience I had with Autopay.com was very pleasant. The process was very quick and easy as long as I had all the paperwork that was required. The representative was very thorough and informative. She answered all my questions! I would definitely recommend Autopay to use if you are refinancing your car!

Tessa Tartarini was very helpful in getting my car refinanced at a lower interest rate and payment. She was quick to respond to any questions I had and a as also very helpful in filling out any paperwork that was needed. I would highly recommend Autopay to anyone that is looking to refinance their auto loans. Thank you Tessa for all your help!!

recieved a notice in mail car loan 2.84 credit score is 827 when he was taking application kept ssying looks good . i had to call 2 times to find out where it stood whoever my loan agent was was always at a meeting n would call me within the hour first time never called i called again he did return phone call but could not give me the 2.84 as promised for a reason i could not understand it was all double talk!!! what a waste of my time!!!!

I am so grateful to have worked with AutoPay to refinance my vehicle. Miguel is awesome! He stayed in touch frequently throughout the entire process! Everything went very smoothly for me & now, I have a much lower monthly car payment with a better interest rate! Thank you, Miguel & AutoPay for helping me :) I recommend to everyone!

The guy I worked with was name Jacob! And he was the most sweetest auto loan person I have dealt with. He communicated with me constantly and helped me every step of the way!

Paul was great on getting my car refinanced and in a timely manner. I’d recommend Autopay to anyone that’s looking for lower rates and fast approval. If in the future I’d have to refinance again I’ll definitely go with Autopay first

They sell you at the beginning of the call. I spoke with selena Parnell and I was very clear and told her I did a lot of research, I told them wanted to lower my payments and I explained everything before I gave them the okay . because again she sold me the call making it seem like they work with other 3rd parties like she stated. than boa sho was my agent he couldn't follow up with me nor remember the stuff we already had went over a few Time. I went asking for a smaller payment for them to only give me a higher option payment ! CUSTOMER SERVICE IS BIG ! YOU GET THE BEST SELLS WHEN YOU REALLY LISTEN TO UR CUSTOMER !! NOW EVERYONE WHO I KNOW WITH A CAR ILL MAKE SURE THEY DONT EVEN CONSIDER AUTOPAY !

My rep Cory was amazing. He was quick, detailed, attentive and prompt. Delivered every thing in a very professional manner! 👏

This company was amazing with helping me refinancing my car. I bought a new car about 2 years ago and got really messed up with the deal on it cause of me totaling out my previous car and not having gap. But I had to have a car to get back and forth to work so I had no choice but to take the deal. So I had seen autopay on credit karma a lot so I have gave it a chance to see what would happen. So my autopay Account specialist was Brandon Martinez and he was very professional at his job and did a wonderful job with getting me a wonderful new offer. Not only was he able to get me a wonderful offer he was able to walk me step by step and getting the process done quickly and accurately. So I’m very very pleased at the wonderful work Brandon did for us. If it had not been for autopay and Brandon then I was considered selling my and would have walked away even but I would have been with a car but at same time I would been with out a car but out of a really bad deal. So pretty much from the help of Brandon and Autopay I walked away with a new deal with saving me about 15k DOLLARS. So yeah you can say I’m very happy and pleased with autopay and Brandon. Thank y’all so so much Autopay and Brandon Martinez

I want to write a review on autopay let me say I wouldn't recommend this company for anything. That being said I received letters after letters saying oh we can get your current car loan down by 300 dollars after all was said and done they only took my payment down 30 dollars per month. Then I said thats not even worth it. I said just cancel it im with a good company. Then they go and send me a email saying they couldn't get me approved. They aren't honest they lie so I don't recommend them.

I was a bit skeptical about using them, it just seemed a little too easy and weird how you could text your loan specialist. It all worked out any way, was able to lower my payment by 160 dollars.

AUTOPAY was helpful it lowering my interest rate and monthly payment. My case worker was very thorough and helpful. All in All good experience.

I went into this process with very little expectations. Hakeem Jones was friendly, knowledgeable and gave us the right tools to complete everything in no time! Can't express how happy and greatful we are!

Went thru credit karma to refinance my car. Sent them pictures of all my documents and they sent me paperwork to print and have notarized and send the paperwork to them via FedEx. Then told me I made a mistake with my vin(which I sent them photos of) and I was responsible to pay to re notarize the corrected paperwork and spend more of my time to correct their mistake that they insisted was my problem.

10/10 recommend AutoPay and Joseph Webb(Ronny)as the representative. He is soo great, intelligent, and very knowledgeable. This was my first time refinancing a vehicle plus removing my mother off the title as well. Definitely “THE MAN WITH THE PLAN”. Thanks AutoPay and Joseph Webb(Ronny)!

Waste of time! Received a pre approval letter in the mail stating I was pre approved to lower my monthly payment. Went through the whole application process and took a hard hit on my credit. Then I get a message saying I'm approved. But the guy tells me that he can't get a lower monthly or lower %. So basically I did all that for nothing and took a hit on my credit. I should have known not to trust them.

Autopay and my agent, Rachel Humphrey, are awesome. Cut my interest rate nearly in half, and lowered my monthly while getting me a powertrain warranty. Great people, very easy

I had the best experience. Thanks to Boyuan Shao, I got my car refinanced. It was such an easy process and he was very patient and stayed in contact through the whole process.

If you have a disabled military veteran in your household that can’t drive and is not licensed they will not work with you. It is their legal right to set guidelines but requiring everyone on the loan to be licensed discrimination against vets is their choice to discriminate but should be advised upfront before you tank someone’s credit score for no reason

Zach was very helpful and answered all my questions throughout the process and it took a little longer cause some problems on my end but he helped resolve those issues and found me a great rate for my new car loan

Working with Jacob Miller during this process of refinancing my truck has been absolutely awesome. This will be no doubt the first place I go if I ever need financing in the future.

I found Autopay through Credit Karma to refinance my car loan. Autopay contacted me right away after I requested a call back. My Loan Specialist, Garrett Braswell, was kept open lines of communication with me throughout the process. He didn't try to encourage me to take a loan that didn't make sense for me. Garrett was very considerate and professional. I highly recommend Autopay for anyone looking for loan refinancing.

Thank you!!! Very fast turn around. My contact person was Michael Becker, very diligent in keeping me informed. Thanks for the extraordinary customer service.

Terrible customer service. You can’t ever get a hold of anyone. I was trying to refinance my car and they took their time processing everything and when they needed me to do something, I was only given 24 hours and they send me an email saying that they are no longer refinancing my vehicle. Thanks for needlessly running my credit and wasting my time. This company is junk, be careful.

Stephen was amazing at assisting me. He quickly gave me the rundown and easily helped me refinance my car. Would recommend!!

Man Cameron Sadler takes good a*s care of all your stuff you have to do for you. I was scrolling through Credit Karma and saw this and I thought hm… why not. I legit just had to sit on my couch and wait for them to do all the work. They texted me every step of the way and explained to me everything they were doing and how it was done. Cameron Sadler even got my loan all figured out for me and I didn’t even have to do a single thing other than sign some paper work and send it off! Really a great choice! Thank you so much.. took so much stress out of my life 🥹🥹🥹🥲

I just wanted to drop a note to thank Isaiah and the team at Autopay who assisted me with my car refi. I lost my only son several yrs ago and my life has been turned upside down ever since. They helped me even tho my credit isnt the greatest. I highly recommend Isiah!!!

I was dealing with a lady named Michelle who has the poorest customer service I’ve seen by far as soon as she doesn’t like what you say she starts talking in a condescending tone and tries to bully you into making a purchase without giving time to review I asked her to send me documents so I can cross reference with my other refinancing offers she couldn’t even provide me that but instead insults me and talks down to me. Will not do business with people like her

I had a horrible experience. I DO NOT recommend it. The agent that was “helping” me wasn’t helpful at all. They have a texting option meaning you can text you agent and he’ll respond in a timely manner. I havd alot frequented questions regarding my application and he’ll reply the following day or i sometimes had to double text him. They provide a phone number but it goes straight to voicemail. I did alll that process just getting “approved” and they did a hard inquiry on my credit for NOTHING. I got nothing out of this. No help no options nothing. Just damaged my credit score and waste my time .

I worked with a Nicholas to help me with a refinance and he let my application expire. Nobody returned my calls or texts. I've called days in a row only to be told someone would call me back. Those cowards never returned any of my calls or emails. Beware working with these scammers. It's a waste of time.

My name is Mijajuan Sampson and I used autopay to refiance my 2019 Ram truck they were great they were with me from start to finish. I would highly recommend them above every one else out there. They dropped my interest rate 20% I highly suggest you see what they can do you for you. That's AUTOPAY. Com

We worked with Garrett Phillips. He helped walk us through the process, and everything was quick and easy! Thanks for helping us save money!

AUTOPAY helped me achieve several of my financial goals at one time by helping me refinance my car. Highly recommend! Thanks Brendan!

I had a great experience working with Taniessa. She was very nice, knowledgeable, and made me feel comfortable with my decision. I highly recommend.

I see all the good reviews, but unfortunately I had a bad experience. I received a letter in the mail stating I was pre-approved. I filled out application online and was told I was approved on Saturday 06/18/2022. I received a call today stating I needed to put a down payment, once I informed Britany Negron I could not put the down payment she had asked of me, Shortly after, I received an email stating unfortunately I wasn’t approved. Very disappointing

Got approved through this company and was completely ignored after that. COMPLETE LACK OF COMMUNICATION. I sent multiple texts and even emailed them with ZERO response. You’d think if I was APPROVED they would try to secure business. Guess that’s not important….Edgar shouldn’t have a job there. Just sayin.

Great experience!! Simon Oto is extremely professional and helpful. I would recommend this company to anyone that needs to be refinanced. Thanks Again.

Adriana Duran is a fantastic agent she was helpful, she answered all my questions in a timely and efficient manner. I highly recommend their service.

Robert Olsen helped me on refinancing my auto loan and he made the process so easy and fast. His communication was superb.

The process is fast and easy, very convenient. Be aware there are fees involved with refinancing that aren’t disclosed in the very beginning. Other than that it was easy, a bit rushed maybe.

This company worked hard from the first call to you and our salesman was awesome. Not only did he keep us up to date but this young man served our great country . Im thankful to you sir and all you have give up for us.

Heather Watson was fantastic she walked me through it because I had never done this before but she assured me we were on the right track it's always good when the lead is explaining everything as we go that was very helpful and she answered all the questions I had a great experience with this reference all went well and Heather thanks again for everything

I just went through the process of refinancing my auto loan through Autopay. The process was made easy because of my advisor Cinthya Marquez. Cinthya walked me through the entire process. I truly appreciate the time and attention I received from Cinthya and the Autopay team. Not only was the process effortless but it was also quick. Thank you Autopay for saving me money!

I refinanced my car through AUTOPAY and Desiree was fantastic! She texted me status updates every step of the way and made the process very easy!

Autopay and specifically (Cinthya Marquez) was extremely patient and understanding of my wierd schedule. Cinthya made the whole process seamless and stress free. If I sent her a question. She usually responded within a few minutes. If she was busy she still responded within 1/2 hour. She made me feel like I was her only client. This kind of service is rare and if I ever refinance another car. I will definitely use autopay. K Schmidt

Stephen was great. There was a lot of back & fourth through the underwriting process that I feel could be tightened up but other than that all was good.

Lynn was amazing and helped me refinance my car with ease. I got a great deal and I’m just so grateful to be saving money on my car.

I had a great experience with AutoPay. Austin helped me out and got me a great Auto Refinance loan. I recommend using AutoPay for any financial loan needs.

stay away from loan specialist Shana Yang. He's new and has no clue what he is doing. I have been put through the ringer. I applied and was approved for a Loan on Jan 12. Its now February 3 and he still reached out asking for the same info that's been provided. He communicates only through via text, but will not respond or answer the phone if you have question. I have had to worst experience ever.

Garrett Braswell is so professional. And he is willing to go above and beyond to his clients. And I appreciate everything that he did for me.

I enjoyed working with the staff at Autopay. Ms. Delgado was very pleasant, punctual and knowledgeable. My refi loan was funded bery quickly.

Kyra messer was very nice to work with every step of the way she helped me get my loan finished and always replied quickly and was ready to help with everything on top of all that she kept a great attitude the entire time

Used Autopay to payoff a Lexus Lease. They found a credit union, which promptly paid Lexus, but failed to send all the other documentation to Lexus even though I had sent this to them several times. I ended up having to send it to request the paperwork myself from Lexus, familiarize myself with the requirements, and fax the documents over. They do not follow up on this stuff themselves and my lease would have been considered delinquent if I hadn't done this myself in time before lease end.

Very easy and awesome transition of an Auto Finance Loan. I worked with blake and he made the transfer easy and explained every step of the way. They were Ble to find me a lender and cut my current loan percentage by half. Highly recommend Autopay to any one looking to refinance or get out of a high loan percentage! Thanks again Blake at AUTOPAY

George Lee made it so simple to refinance our car, with a better finance charge. George was helpful and pleasant to work with.

Mr. Z Crawford was excellent with his assistance with the process, w greatly appreciated his patience and professionalism. It has been Our pleasure working with Zach Crawford!!!

Trevon at Auto Pay was great to work with. He really made the process painless for me and I appreciate the overall quick and easy service Auto Pay provides!

They helped me get a new car loan and it saved me a lot. Super helpful agents. Very helpful and insightful

Working with Matthew was a great experience. He was very knowledgeable and the process was quick and smooth.

I wanted to refinance my truck and it was easy through Autopay . I worked with Trevon Yep he made everything quick and simple . Highly recommend !

Matt helped me, he worked closely with me thru the whole process. I was originally paying 25% on my previous car loan he was able to get me down to a 9% APR. No complaints, would recommend Autopay to anyone.

Rob took me through the process of refinancing my vehicle gave me the best possible rates for me he was great help and if you need help with a refinance I would say to use AUTOPAY

Autopay is legit company they are willing to go the extra mile to help refinance vehicles my worker Patrick Kennedy was great he helped me get the desired rate I was looking for.

The process was so easy and my agent was extremely helpful! He responded quickly to my questions and walked me through the process!!

From the moment I called to finalizing the last steps Alistair was on it keeping me in the loop through out the process and talking to me about the right plan. No hesitations!

Terrible company. Pulled my credit report multiple times and could never get their paperwork straight. Dragged me out for 2 weeks before I dropped them. Do Not waste your time with these losers at autopay.

Autopay made the process easy for me to refinance my vehicle. Taniessa worked with me from start to finish and was amazing. I recommend this company to anyone trying to refinance their car.

I had the best experience there is only 5 star ⭐️ Valeria Amphonephong deserves a 100 star for her dedication ,empathy etc.She help me saving a lot of money.I was paying 27.8% on my car interest now only 10.8 thank you and thanks Autopay:)

Luis made this process painless. Family illness made it necessary to refinance our truck. That eliminated future complications for the family. Thank you for all of your help Luis.

The process was so easy. When I had questions about anything they answered me pretty quick. I am very happy with the whole process.

They were very helpful and explained each step they were doing. I have referred 2 people to autopay to refinance there cars

At first I thought I was "rolling the dice" and my chances of getting refinancing on my car loan was slim to none (leaning towards "none"), but AUTOPAY was able to make a happen. Desiree Rivera went out of her way to make sure the entire process for me was a smooth transition. She consistently stayed in contact with me and explained every detail to make it easy for me to understand. She is very nice and a total professional. AUTOPAY is lucky to have her.

I called to inquire about refinancing my car to get a lower monthly payment. I gave my information to one of their representatives and the next day Ryan a loan specialist contacted me to let me know he was working on my refinance. He was able to get the refinance done in just a few days with a much lower payment. He was great to work with and very responsive to my questions. I would definitely reach out to him again if I needed to finance another car. Thank you Ryan for all of your help.

Everything went so smoothly and was explained/went through so well! The representative was very friendly and extremely attentive. They are right there with you through the whole process and trying to make sure you get exactly what you want with the best deal possible. I would definitely recommend their services to anyone looking to refinance their car or any other loan needs!

It was an easy and painless process. Our loan officer was very helpful and kept in contact with us through the whole process. I have already told no less than ten people about then. Rob was great to work with. I would not hesitate to call them again..

I recently worked with Adam and he definitely showed me what customer service really was. He listened, he informed and was extremely courteous. If you are thinking about refinancing ask to speak with Adam and I guarantee you will not be disappointed. My wife also had a wonderful experience as she refinanced a week after I did. Thanks for everything Adam.

AUTOPAY and my representative went above and beyond the norm to get my car refinanced. My representative (she) worked tirelessly she directed me step-by-step what I needed to do. She fought on my behalf & got what was 24% my present interest down to 12.9 and saved me $150 a month on my car note. I am so grateful that I excepted their offer and let them help. I would recommend AUTOPAY to anyone looking for a second chance a better chance …

My Auto Loan Specialist was Austin King who was such a great help throughout the whole process. He looked for the best auto loan possible for me which I really appreciated. When I signed the documents he clearly explained what each form meant. If I had any questions I was able to reach out to him by either call or text and he would respond quickly. Overall, I had a great experience and appreciated Austin’s help.

An excellent experience from beginning to end for auto refinancing. The rate I received is outstanding. Victor kept me informed during the entire process. He was always very professional and provide outstanding customer service. Always responded to my questions in a timely manner. I will definitely be referring family and friends to Autopay.

Jeff was extremely professional and helped every step of the way. I'm old and don't handle tech very well. But he made it easy enough for me to get through the process without going crazy. He lowered my payments significantly and I would recommend this service to anyone trying refinance.

Extremely easy to work with and efficient. We needed to refinance a 28% rate first car loan, and AutoPay got a new 3.49% loan with GAP insurance, but unlike other loan conglomerates we tried were very transparent with their process, the full costs, TOTAL loan amount (not just payments - that's sleazy evasive stuff to only quote that!), breakdown of options, etc. They didn't push option like warranties and "protection" packages. Our loan specialist Lindsey was responsive, helpful and courteous. Great experience overall!

I could not have gotten a more experienced, kind, and easy going representative then Michel Gross. He worked diligently with me on every step of the process. And let me tell you he helped overcome any and all issues that presented itself until the loan was in place. He is an asset to his employer (AutoPay) and should receive a promotion for his ability and excellence. I truly appreciate his genuine concern and helpfulness during my transaction. Sincerely Yours, Jon Miller

My representative Ashly was super easy to work with. Texting and picture messaging was very convenient. Saved myself $75 a month with the lender they found me and lower interest rate. Only extended the term by 6 months to even another 5 years. They saved me 2% interest. Very pleased I inquired of the intriguing "junk mail" I received in my physical mailbox 👍🏻 Good service you offer to people 💯

I was looking to refinance for a lower payment, credit score definitely needs work. I was put in contact with a gentleman named George who was above and beyond in his custom service and got me the payment I was hoping for. I highly recommend looking into Flagship for all your loan and refinancing needs. I'd give 10 stars if it was an option. Extremely satisfied and made it very easy and enjoyable on my end.

I need to say this was the easiest process like ever!! Robyn was amazing she helped me every step of the way, was available when I had questions and kept it real not like talking to a robot she was a real person and real sweet! I’m thankful for the company and can’t wait to use them going forward for my car payment! Highly recommend as the process was simple and the support is amazing!!!!

I would like to say my experience refinancing my vehicle through AUTOPAY was great. I had Leah Glance working with me to get everything done. She kept good communication, was very efficient, and very helpful through the whole process. I didn’t think I could get the deal done so fast and professional. I would recommend them and Leah to anyone looking for financing.

I applied for a new vehicle loan and was very pleased with the complete process. I am very pleased with the customer service agent Nate Gerry. He demonstrated a high level of great customer service and professionalism and was very helpful in this process. He explained everything and answered all my questions in the process. I recommend this business to anyone.

Working with the agent assigned to me was great. David was always on top of updates and making sure all the paperwork was in check so no last minute questions. Very friendly and informative. Results were great overall and I am very happy with my new loan!!

So I had the pleasure to be assigned to Desiree. She was fantastic at everything she did. She made the process very simple and painless. They were able to get my monthly payments significantly lower. Not what I was hoping for but am still happy with the outcome. Cut my monthly bill down by about $180 bucks or so. I would recommend anybody to "give it a shot." All you got to lose is some money off your monthly bills which means more money for GAS!!!

Desiree Rivera was a tremendous help in refinancing my car. She made the experience simple and as hassle free as I have ever experienced. I can not give her enough credit for the dedication and work she put into helping me. If I ever go through refinancing anything else I hope I have a professional and knowledgeable person on the other end helping me as she was.

Autopay was great and very helpful. George did everything in his case to help lower my car payments as well as my interest and ensured that he went through all the terms and any information I needed. I’m definitely happy and referring some friends and family to him.

Luther was amazing! He helped me get through the process every step of the way. He answered all of my emails and texts in a timely manner, and was always happy to give me advice, and suggestions. AutoPay was able to help get the best refinance rate for me at this time.

Matt did a fantastic job of going from point A to B with clear instructions and confidence to land me a great loan. My family is saving money and now has a little peace of mind thanks to his efforts. I also appreciated his flexibility with my busy schedule. Thank you Matt!!

We went through autopay to refinance our car. They are a middle man. Finding you financing. We did not initially realize that. When we started the paperwork we wanted cash as well. They said sure no big deal. It was a big deal and when it came time for funding they had to cancel the entire loan. But didn’t tell us for a week. Many other issues arose. It didn’t seem to be any one persons fault. But also no one person cared during this entire process. It took 11 weeks! Almost 3 months to finally get our car refinanced. They acted like none of it was that big of a deal. At one point our credit showed 3 different car loans for over 100,000$ because of their mistakes! I will never be using them again.

My representative name was Eddie and he was excellent! He was very thorough during the entire process which made it smooth, easy and convenient. Anytime I had a question, he responded in a timely manner. He was always polite and professional and if there were any hiccups, we addressed them immediately to avoid delays.

From day one my loan specialist Stephen Groves has been there -above and beyond in every aspect for my refinancing vehicle. He was always available to help and answered every question. Even the stupid ones of the process and patiently explain every detail to help me understand the following steps of the process. I'm very happy and satisfied with his customer service quality! And glad he is my loan specialist. The experience and the welcoming he provide me have been amazingly professional! Thank you AutoPay for having him in your team! 🌟🏆👏🏻🌟🌟🏆👏🏻🌟🏆👏🏻🌟🏆👏🏻🌟🏆👏🏻🌟🏆👏🏻🌟

Erik Muir from AutoPay was very professional and easy to work with. He made it very easy and walked me step by step with the refinancing process. He was very quick with responses and always made sure to keep me up to date with new details. I appreciate the great customer service he provided as it is hard to find someone who will take the time and effort these days to make sure things are done right and well taken care of!

I had the pleasure of Stephen helping me step by step through the whole refinancing process,great communication back and forth each step he was very knowledgeable of every question I had given him. I also felt very comfortable with the process being it was my first time refinancing.I think anyone will be comfortable and confident doing business with him. Thanks a lot for all your help Stephen.

Autopay helped me get a lower rate for my auto loan even with so many late payments. They were so patient and discussed everything in detail with next steps. They made sure to keep in close contact and we’re really professional. This is my first time and first experience and I would recommend to anyone who has never refinanced before.

Ryan was great! Very helpful and knowledgeable! I refinanced my SUV and saved a lot of money and lowered my payment by $250! It was a very fast process. HIGHLY RECOMMEND!

The refinance process is very new to me and Chris Wakefield made me feel very comfortable. Mr. Wakefield is very thorough, professional and friendly. Overall the exchange of Information to complete process was very smooth. I was able to get a lower interest rate and smaller monthly payment. Thank you Chris!

I would like to take the time to thank Brandon in this review. I wish I was able to give him a 10 star. His service was excellent and he is so invested in his customers and treats them like friends . Wish there was more people out there like Brandon . Thanks Brandon for helping me out with my refinance and I would totally recommend friends to you. Excellent customer service.

Chelsea Duda was my loan agent and I couldn't be more satisfied with everything. She was professional, courteous, quick to respond to calls emails or texts, and answered every question I had. Would highly recommend anyone considering refinancing to use this service. Thanks so much Chelsea!

Autopay was great! Such an easy process, whole thing was closed in a week. That’s including me mailing documents and the week. Nate Gerry was straightforward and didn’t waste my time. I would definitely recommend him and use him again.

My experience with auto pay has been amazing 10 out of 10 would recommend. George Lee assisted me and all my needs assisted me throughout the whole process and made it painless and effortless on my part. If you’re looking to switch fast, you are definitely looking in the right direction.

Great customer service - available via text so I was easily kept up to date on what stage my application was in. Taniessa was fantastic to work with. She was personable yet professional, with consistent communication during each update. Saved up to $80 on my payments per month, as well!

Jody, my contact at Autopay was with me from the beginning to the end. I always knew what stage of the process I was in. She was very communicative and responsive when I had a question. Our auto refinance was much easier than I thought it was going to be thanks to the great customer service that we received. Highly recommended!

We are thankful to George Lee at Auto Pay, for taking care of us on refinancing our Auto. He walked us through every aspect and covered every detail of the entire loan process. We are beyond satisfied with the entire outcome, and also the money that we are saving! If you are looking for a seamless loan process along with the best customer service? I highly recommend giving George Lee a call

Great Experience! The loan process was not long at all. Filling out the application was easy. Uploads procedure was user friendly. The loan answer was not immediate, but It did not take long at all. Communication was excellent. Step by step instructions. Immediate answers if needed.

Shawn was the most helpful person I've worked with! Took the time to explain everything thoroughly with great communication, he made it super easy to understand a complicated process. I highly recommend Autopay, and had an amazing experience with their people and services.

This is hands down the easiest and most pleasant financing process I’ve ever experienced. My AUTOPAY Representative Victor was very informative and professional. He kept in touch with me and kept me updated on every step of the refinancing process. He was very helpful when it came to me trying to understand each step and he had answers to all my questions. I definitely recommend this company for your financing needs.

Adam was amazing, extremely knowledgeable of the products he was able to offer and not pushy to get things I didn’t need/want. He walked me through every step of the way and gave me updates which is refreshing especially when it comes saving money and getting the process done quickly and efficiently! Highly recommend

I'm so happy that I refinanced my car through Autopay. Stephen was the best. Not only did he make the process easy, but he kept in touch every step of the way with professionalism, honesty and integrity. Five well-deserved stars!

If I could give this business less than 1 star I would. I decided not to go with this company for my refinance and wow am I glad I didn’t! I have been waiting now for over eight weeks to get my title back.. multiple emails and calls.. still no title. “It’s coming here’s your tracking”… still nothing because the tracking label hasn’t even been put on the envelope.. STAY FAR AWAY FROM THIS COMPANY AND Donovan!!

Thanks so much!!! Garrett Braswell my agent was awesome from start to finish. He really made the process of refinancing my loan easy and simple. I would definitely recommend to anyone looking to refinance their auto loan!!

The whole process was a breeze. Tessa T., my loan specialist, was amazing! She walked me through the whole process, every bit of the way. And if I had any questions or concerns, she was always readily available through phonecall, email or text. I would definitely recommend AUTOPAY to anyone.

Overall was a very pleasant experience. My assigned representative, Adam, was very responsive and gave me extensive details on all details of the process and the contracts. I did not feel pressured at all during the exchange. They were able to cut my interest rate down to about half of the original auto loan. I'd highly recommend this service.

I received a pre-approval letter to refinance my vehicle in the mail from Autopay. I normally would have assumed it was junk mail and thrown in the trash, but for some reason this time I didn’t throw it way. At the time, my vehicle interest rate was over 17%. I’ve wanted to refinance for a long time but had no clue where to start. I googled the company’s reviews along with checking out their BBB rating. I was very impressed with all of the good reviews. I jumped on the chance to see what they could do to help me. A representative called me and we discussed everything that they needed from me to get started. Once we discussed everything, and with my approval, we communicated by phone call and text messages. This was my favorite part! I have a very busy job during the day and it requires me to be on the phone all day and the convenience of text messages was so helpful! I am now financed with a company that gave me 11% interest. With my credit score, this is a blessing for me! I believe the process took about 2-2.5 weeks and I was financed with the new company. I make my first payment with them on March 15, 2022. Thank you AUTOPAY!!

Our loan specialist Steven has worked tirelessly to assist us in any way he could to get our loan refinanced. Our new loan has saved us over $120 per month.!! Autopay is definitely worth your time. I would work with them again anytime . Thanks so much for all your help.

My experience with Autopay has been great! I honestly thought it was too good to be true, because the entire process was very simple. Luther Worthington my autopay representative has been absolutely amazing through the entire process! He took all the time I needed and answered all of my questions professionally. The best part of refinancing my vehicle is the $130.00 monthly savings!! That’s huge! Thank you very much Luther, for all of your help!

We had the opportunity of working with Chris Bradley and he is the best. On top of everything, punctual to respond, great at giving updates. Very efficient in reviewing of documents and assuring all needed documents have been received. He is very easy to communicate with and straight to the point no wasting of time with him.

This company helped me refinance my car at a cheaper percentage rate saving me literally 1000's of Dollars. I would definitely recommend going to AUTOPAY for your car refinancing needs. Paul made it an easy online process. I'm 100% satisfied.

Elaine was my representative and she was very patient with me. I hadn't been the easiest to get in touch with, but she helped me every step of the way and was very straight to the point. My auto loan refinance was officially approved and I have Elaine to thank for helping me out!

My experience with Autopay was more then I expected. Very easy to navigate document review and submission. Logan was very helpful and patient. He explained things and they were clear. I would definitely recommend.

Robert is a wonderful employee he explained very clearly the benefits that come with my Loaner, what is required of me in the loan, and the process of getting my loan started in a very understandable way. He was a complete delight to talk to, he’s respond to all my messages and updated me on every step of processing my loan. Robert is a wonderful individual and excellent employee his customer service is why I will be recommending AutoPay to anyone looking to refinance.

Kristi was very professional! She was very knowledgeable and really helpful! I enjoyed talking with her she was very fun and has a wonderful personality! It would be my pleasure to work with her again at some point! Thanks, Katie your awesome!!

Great experience working with Garrett Phillips. He was professional and always was available to answer my questions and explain the loan process! Garrett kept me up to date throughout . I would recommend Autopay to anyone looking to refinance their loan.

The AutoPay auto refinance experience was simple but results oriented. My representative Aaron was a total professional on point throughout the entire process, making the process very simple for me. Now, I am going with a smile all the way to the bank with the $80 dollars I am saving every month 💰. Best company option for auto refinance! 🚘. Thanks for everything! Sincerely, Rafael Soler 👍

The case worker, Kyle B., was very polite, responsive, and informative. I am highly satisfied with the diligent service he provided. The refinance was fairly quick and easy thanks to him! Thank you again for all your help!

I had an overall great experience. I worked with Darin and he was very hands on. He was kind and informative! I knew what was going on through the process and he communicated everything that was needed so well.I would recommend auto pay to anyone!

I applied on a Monday/Tuesday over the phone for a auto loan refinance and after application was put in place I was only contacted by text message, which felt strange but the company has good reviews. But I was basically receiving only 1 text a day with updates. Saturday morning I was told I would be contacted within 24 hours. It's not Monday, I had to call to be told I wasn't approved. I'm not as upset as getting told no as much as me being held up for almost a week before being told no. Very unprofessional

Luther was very patient and helpful with me. as it was my first time refinancing an auto loan, naturally I had a lot of stupid questions. But he always had an answer and made the whole process easy to understand and made it happen very quick.

Garrett Phillips was very good. He always let me know what was going on. He fast and friendly. I hope he got me a good deal. I would recommend Garrett and Autopsy to my friends and family. Thanks.

Great experience and they found us a good rate. Our advisor listened to what we wanted and communicated with us through the whole process. There was never a time when I felt like I didn't know what was going on.

My agent Stacey was awesome. She got me great rates compared to what i was paying with my previous lender. She was professional and made the process quick and painless.

Be careful and make sure you ask for the amount of the transaction fee. They will gloss over it quickly when signing the papers. Yes, they will probably get you a lower rate but if you include the transaction fee...You are probably paying just as much or even more. Do a thorough research on everything....I wish I had. Live and learn.

I had a great experience with Autopay!! I was nervous at first but Lindsey P. Made it so simple! I was approved and paid off within a little over a week!! I’m so grateful and glad I took the chance!! Great experience the whole way!

Process was seamless and quick. Matthew Waring did an awesome job while lowering our interest rate considerably. Very professional service throughout the process. Thanks 😊

Lindsey Trotter has been such a big help in refinancing. Not only did my payments get lower but my interest rate as well. She was there to answer all of my questions and make sure I had everything I needed to get approved for my new loan. Thank you so much!!

I am so incredibly impressed and grateful for Mr. George Holte. Not only did he go above and beyond for me service wise, but was very compassionate and understanding when it came to an issue I had outside of the customer service. 10/10 fantastic person and employee. Thanks George!

Garrett was great , professional and patient. He stayed late for me a few times working around my busy schedule. Also got me best deal he could. Very punctual and courteous true service professional. I know one when I see on ,me being a service tech myself. We even chatted about other stuff unrelated fo awhile. Felt like I've made a friend. Thank you Garrett and thank you autopay.

Steven was a great person to work with throughout my entire process. Very informative and he answered all of my questions with great knowledge. I will be recommending him and the company to everyone I can. Thank you again for all your hard work!!

I worked with Chris Wakefield. He was patient with me even when I questioned some of the calculations he walked me through the calculations and didn’t try to rush me through it. Some issues with my title and registration he continued to follow through and move to a resolution. I wish I could find a roofer with this much follow up I’ve been Looking for 3 months. :)