Aur Group Financial CU Holden Blvd, Fairfield

If you belong to a bank,FIRE THEM!! Go to Aur Group. They are the BEST!! They treat us like family not just customers. Absolutely LOVE YOU FOLKS!!!

Wouldn't trust my money anywhere else. Quality service and products to serve your every need.

Very inefficient and unprofessional customer service. Staff cannot stop paper statements that you ask them to stop at the Holden Avenue branch; they do charge you $5 a month for them, but they'll send you online to do what you asked when you are in their branch. Customer service FAIL. Also, lame and fee driven BS. Additionally, a staff member sent my son away to "get another check in the same color ink" because the elderly couple he did manual labor for (Camden, Ohio) wrote his name in blue ink and the rest of the check in black ink. The AurGroup employee; older man (wears glasses) working the far left counter at the Holden Avenue branch, wouldn't cash my son's $50 check this morning. He told my son he'd have to drive back to Camden to get another $50 check because the one he presented could be fraudulent. Customer service FAIL! So much for taking care of you shareholders. The AurGroup Holden Avenue branch is worse than a bank, but enjoys benefits a bank does not. I see why bankers despise credit unions. Time to move five accounts from AurGroup credit union. Suggestion: Do not open any accounts with AurGroup; the Holden Avenue branch. GE credit union is a great alternative.

Very rude tellers most of the time. Have only had 2 nice ones. Today is the very last time that the woman gets rude to me because she is having a bad day or she just doesn’t feel like being there!

Their services are very inconvenient. They don’t have a modern online payment system and every time I try to pay over the phone they claim it wouldn’t post on time and I would need to pay a late fee. I wish I financed with someone else. Keep that in mind if you don’t live anywhere near their branches.

I want you to know you have an exceptional employee, Linda Standsberry in your Customer Consultant Group. Her calm, patient manner and knowledge was a great help to me. I would like to thank her personally and let Aur Group know they have an outstanding employee who cares and goes beyond customer service. Such professionalism is rare now a days. Thank you again Linda for all your help with the guardianship and estate for my aunt. L. Bruce Keith

If you want to be transported to banking experience before computers, cellphone, internet plus bad customer service, this will be the right place for you to get that experience. You are forced to open an account as a condition to get loan approved but then you can’t process payments online you either have to go in person or thru the mail using a coupon payment book (yeah I haven’t seen one of those since I was in elementary school)then on top of that once you make it to their facility to make a payment it’s a pick a choose to them which transactions they want to do thru the drive thru... doesn’t it sound charming? So if you want decent customer service an take advantage of the conveniences provided by technology in this century... this is definitely not the place for you...

Great Customer Service everyone is so nice an experienced in the jobs Great place to get a loan 👍

This bank is a FRAUD!! I had a credit builder loan with them which they put a hold on it and I don’t get the money till everything is paid off which I paid it off a couple of days ago. I went to withdraw my money and these ppl talking about I withdrawn the money the moment the money was deposited in my account. Now my question is how can I withdraw money that had an hold on it??

For all things sacred, move on. Seek your financial solutions at a qualified institution with a knowledgeable staff. This isn't one of them. Google doesn't permit a zero-star rating, but that's my review.