Arbor Financial Credit Union S 9th St, Kalamazoo

This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. Also I have had my card decline for fraud on a $6 charge at a gas station I always use but when I go Miami it swipes with no problem. I was able To make it to the west edge branch once and they offered impeccable service with more traffic. Also don’t dare need to dispute something. Where most credit unions or banks take maybe 3 days you’ll be waiting weeks to hear anything at this one.

Having done multiple forms of banking with Arbor Financial - I was astounded to be asked to pay an ‘origination’ fee to change my mortgage amount (which changes every year because of property taxes). To top that off - They called me a week AFTER I came in to the bank to change it - to tell me I had to come back to pay them. I was informed by an employee this afternoon that the reason for the charge is that it takes 1 employee 2 HOURS to make this change from my external bank. Seriously. Another fake charge to pass on to your customers, with pathetic lies for your excuses. Ask yourself… is this who you want to bank with?? I was told they wouldn’t waive the fee either. (I hadn’t even asked) Which is funny seeing as someone pulled through the drive through next to me recently and asked to have their overdraft fees waived. And they did - no questions asked. Awful lot of one star reviews for this bank. Consider yourself warned!

They tried to force me to get a new card AFTER I resolved my issues on my account and made agreements with people at the branch. I called and canceled monthly memberships and everything and the fraud dept. STILL wanted me to get a new card tho it was me who made a mistake and no fraud was going on. I had to beg them to keep the card I currently had. The worse part, the same lady I spoke to and made the agreements with was siding with the fraud dept even tho she told me I would be good after I call and make cancelation my part a week prior. I can't wait to leave this bank!

I have regretted banking with Arbor just days after signing up a mortgage with them. It is sooooo difficult to get ahold of anyone from their service center. i feel like they do the best they can do to NOT reach back out to you. I guess part of this is on me as well but they their hours are 9-5 Mon-Fri so i guess for people like me who work 7-5 are just out of luck on being able to get any banking done on week days if i need anything. then throw in the fact they are only open from 9-12 on saturday at certain branches it makes it extremely difficult to get to them on weekends. almost every bank i have ever heard of stays open late at least one night a week till 6 or so to help people like me but i guess Arbor doesnt so blame that part on me. I am currently writing this review because i have been trying to get ahold of the call center since thursday (Now monday) and i have not received a call back and i cant get to the office's before they close. I know my next mortgage and banking will not be done through arbor.

June 16th 2022 I called to speak to a call center representative about a blocked autopay transaction. "DREW" answered informed me that it was blocked because it was a Texas based transaction. This is troublesome because I have been based in TX over 50% of the time for over 2 years. Upon pointing that out he responded with "no you dont" so I requested to speak with the manager on shift. He question "why?" To which I responded with because I would like to speak to them. He told me "no its my last day sand I don't like you". Then hung up. I have called back 6 times the first time he pretended he couldn't hear me and disconnected and since every time i have called it is answered with silence. This person has access to my money and confidential information. I do not feel comfortable with my money here any longer

Arbor customer service is atrocious! I have had numerous issues with them in the past 2 years. I finally had enough bad experiences to close my accounts with them, only to suffer my worst customer experience to-date. It took three hours, numerous phone calls, and interventions from various employees to get them to give me a check for MY MONEY and close my account. In total I wasted almost 5 hours today dealing with Arbor. Do not do business with them!!!!

Tra’Vante did an excellent job helping my daughter. His enthusiasm and knowledge of the banking system has helped my daughter understand the value of money. He was personable and extend his help to refer us to another department! He was very reassuring and will definitely make my daughter to return on her own.

Laurie Brooks at the 9th Street location was fantastic as my Mortgage Loan Originator. She was super responsive, friendly, answered all my questions, and helped me close on my home in record time. I was able to get an exceptional rate on my mortgage, for which I will be forever grateful. Laurie even came to my closing with a gift in hand. Thanks to Laurie, my experience as a first time home buyer was amazing. I highly recommend her and Arbor!!

Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my accounts with them, I needed checks, which they said should only take about 10 days. After many phone calls and over a month later they could find the checks and needed to resubmit the original order. My last negative experience was when I applied for an auto loan, was told that they should have an answer by the end of the day or possibly early the following morning. After not hearing any word on the loan I called and found out I was approved and the loan agent would be calling me shortly. Another day and I still haven’t heard from the agent, so my wife and I have decided to pay cash and plan on looking for a different Credt Union.

I’ve been a member for 57 years, I have a couple of questions and all I get for 3 different days is the teleprompter system. I’ve asked for call backs … nothing …. The customer service at this place Has gone to hell in a hand basket, from best to worst! And please don’t tell me Covid… it’s been 2 years get a grip hire a staff that is responsible and realizes there is such a thing as customer service. The rest of my family left you guys after 50 plus years guess I’m next.

I used to love this credit union never really had a whole lot of issues but the last few months they've started processing all of my payments and deposits backwards so I get over draft fee after over draft fee when it all adds up I end up having more money in over draft fees than I ever went over they'll only refund up to 3 per year yet keep doing this over and over again I am a single mother of 4 children they've been taking longer and longer to process my deposits that I get from the same place every single time so there's no reason for them to look risky or anything else I've lost literal thousands and they started charging more for the fees than they used to I've used banks before and they where t even that gold digging will literally allow up to 24 hours for the payment to hit I had fraud transactions they allow you to cancel here they let them over draft your account (yes they where cought while still pending they very easily could have canceled them) take weeks to send you the money back and don't refund the over draft fees thanks arbor I can't afford my baby's diapers this month after getting a cash advance because they're still letting more of the fraud charges process and go through after making me think 1 went away because it was no longer showing in my account.

I have been trying to get ahold of someone from the Kalamazoo or paw paw branch for two days to access my funds. Trying for two days to get ahold of someone to turn my card back on. I am still waiting for someone to return a call or even pick up the phone.

Harassing me. Blowing up my phone sending threatening emails, and letters. Do not trust this institution. Cathryn Blake , you make me worry about my safety. The threatening emails make me want to get a PPO.