American Southwest Credit Union E Fry Blvd, Sierra Vista

The WORST BANK! There have been issues from day one starting with problematic online banking, credit card service payment processor started through a third party company which made it difficult to make the payments and seeing balance information and payment history. This was not just annoying but immediately I knew it was a mistake to start a financial relationship with them. There have been annoying little problems with customer service over the past three years, agents giving incorrect information on previous payment history on auto and personal loans, then the $10.00 fee for making your payment if made by debit card through another bank. There were times I called to make payments and the c/s stated that in order to process they needed to call me back?! A protocol I had never heard of but they stated it was necessary. Again annoying. There has rarely been a time I have had to deal with them that something didn’t come up. I got tired of paying the fees for payments so I switched our direct deposit hoping to help the annoyances become less. A month ago my husband suddenly could not get gas...called them the next day to find they locked our account because we were past our ten day grace on our loan. So we could not have access to any of our money until payment was made....basically holding our funds hostage! Bottom line your in for troubles in dealing with this bank and basically they make all the big banks look like Gold Medal Champions compared to this headache of a credit union. I highly suggest anyone thinking of doing business here of ANY kind to rethink it.

Faye and her staff are absolutely outstanding. I've had plenty of opportunities to change who I bank with but have never even considered it. Thank you again for truly caring about your staff and customers. You've got a member for life in us.

I first opened an account after moving here. It’s been a great experience being a member with a company that really participates in the community around them. Now I work here and it has been an even better experience. I’m surrounded by intelligent, competent people who really care about our members and their co-workers. We have health insurance, a 401k retirement option, life insurance, a volunteer and community outreach program, a financial education program….Plus management is introducing even more benefits to employees over the next two years. Now it’s getting even more exciting because we are introducing a new digital and mobile banking platform to our members in the next 4-6 months. It is fun to be part of these changes and growth.

I love American Southwest Credit Union. I love it so much, I work here. As a member, I have never had any issues with my accounts, nor have I had any issues with my credit card. As an employee, I am proud to work for a company that cares about its employees and the communities it serves. There are a lot of really great things happening in the next few years, and I am excited to see them all come to fruition. We are here for our members. We care about all of you! You can bank on us!

I have been a customer of ASCU for the past 8 years. I am always met with a smile when I enter the credit Union. Anyone who helps me inside the branch is always helpful, polite and friendly. I have had an occasion where I needed to speak with someone from the customer service center and they, too, are always very kind and helpful! I am exceedingly pleased with my experience.

Recently opened an account after moving to sierra vista, applied for a credit card and the so called credit person charlene never got back to me. At any other institution this would have been handled in 15 minutes or less. Then when I went in to see the bank manager (FAY) I was told she was in a meeting, so I left my phone number with the front desk individual to call me. You guessed it she never called. I closed my account. Never have I experienced a operation that is this lax and opposed to customer service.

I have been with this bank for the last 10 years. When i had no credit they helped me build. Whether i needed a new vehicle. Or help with repairs and didnt have the funds they always found a way to get me through each situation. They are nice and friendly and if your just graduating or have no credit they are worth talking too to find out what you can do to get your credit started.

Literally my first ”bank” ever, was a very skeptical person when it came to putting my money in other peoples hands but ASCU was a credit union that helped me invest in other institutions. Despite certain hiccups, like delayed paid out transactions, I have grown to appreciate the aspect of putting my money away safely in places such as this. The fact of it being a credit union made me more comfortable as well.

Been sitting on hold for over 15 minutes. During the process of opening an account both checking and savings no one bothered to ask if I wanted to make mobile deposits so now I have to wait in line AGAIN to complete more paperwork that they FAILED to provide during the first hour I sat in their lobby. Still haven’t received my ATM card etc. incompetent staff.

I'd give them negative stars if I could. All I can say is if the account holder dies and you are the beneficiary better not need the money to put them in the ground. They took over 30 days to hand over my mother HER money not theirs HERS that they refused to give her the day she arrived at the Sierra Vista location with death certificate in hand from out of town after releasing her son's ashes...do they tell the live account holder they must wait to close an account?

I have been a member of the credit union for approximately 28 years. I love interacting with the staff whenever I have to do business there. Ms. Fee and her staff are the most courteous and caring people. I rate their service quality at 100% plus. I have never experienced any problems with your staff in giving immediate attention to my needs. They are to be commended. Service with a smile. KUDOS!!!

I went to a few banks before I opened my account with ASCU years ago. They were friendly, and always beyond helpful. I was a single mom who needed to be an adult and get a bank account. After wasting time at two other banks. I went here. And have never left! They have been amazing to bank with, and have also helped me with a loan to purchase my vehicle.

Been with them 5 years. Happy overall. Very helpful staff. New office in Douglas is spacious and clean. Highly recommend!

I have been a customer of ASCU for many years. The customer service is always great and everyone is always friendly. Throughout the years, I have financed 5 vehicles through ASCU. I have absolutely nothing bad to say about this place. In a world where good customer service is lacking, it’s good to know there is a business who truly cares about its patrons! Thank you!

We have been a member for many years and have never had an issue. The representatives are knowledgeable and I always feel comfortable. There are typically low wait times when I have gone. Great vehicle rates as well. Love my ASCU!