American Airlines Federal Credit Union TX, Euless

This branch just has the most unhappy employees, and it shows. Worst customer service I've ever experienced in my life.

I'm their client almost 6 yrs, now they change the hourly service, closed on Saturday 🤦. As many of us we work M-F 7:30-5:00 and no close to any sucursal. Totally disappointed.

The tellers know exactly what they're doing they're very professional courteous kind helpful and very very efficient I was in and out in no time at all blink of an eye thank you so much

I gave two stars because the bad service should not include the team. Scott Lloyd, the Loan Officer was terrible. Horrible Service, bad attitude to the customer, tone of voice was get out of my office don’t lose my time. Was a horrible experience. Do not go to that location find another bank.

Line as usual Won't just cash a check Makes you deposit your check then you have to go and get back in line at the atm to get cash.

Found this location recently and it's a very convenient spot, easy to get in and out. Walked in and was immediately greeted by a friendly welcome. Got some questions answered and ended up bringing someone back to open an account. I'm looking forward to returning for most of my credit union business!

No Saturday lobby hours. All coin counting machines removed. Refusing to take even rolled coin if over ten rolls. Inability to pay off lines of credit online.

I went in during my lunch to make a credit card payment. I ended up requesting clousre of my account. My experience was terrible. I worked with teller 2605. She was overall unprofessional and rude. I don't know if she was racist or simply having a bad day, either way I felt completely disrespected upon leaving. She should not be in this position for any bank. I did not feel like a valued member. Nor does any institution deserve business when it hires employees like her. Thanks to her, my cc payment has yet to post to my account and now the online system is reflecting a missed payment.

Staff seems to know nothing. When you call in with an issue, it's a "back office" issue. I had to call 2 or 3 times to get anyone on the phone. No real support here. And the ATMs are about 20 years old.

Always get great service. Staff are very friendly, quick to provide service. Great rates on savings and loans. Highly recommend.