Alltru Credit Union Wentzville Pkwy, Wentzville
+1 636-916-8300
https://alltrucu.org/locations/wentzville-credit-union/
1232 Wentzville Pkwy, Wentzville, MO 63385, United States
Alltru Credit Union Reviews
P
My husband and I have been talking about doing some upgrades to our home of 15 years. We applied at Alltru for a Home Equity Line of Credit. The process was via email, our agent was very helpful and knowledgeable. She made the process less stressful. We did not even know when they did the drive by for assessment. Thank you, All true for making this process simple and pain free!
Penny, we are so happy that you decided to open a HELOC with us! We know that you have a lot of options when it comes to home loans, and we are grateful that you chose Alltru. Our goal is to make the process quick, easy, and stress-free. We're excited to hear you feel the same way! Thank you for leaving us a review and sharing your experience with the community. We appreciate your membership. Looking forward to your next visit!
A
I just had the experience of working with Jessica Michael for a car loan. I’ve never felt more cared for by a bank. She was understanding and helpful. And went above and beyond to make sure everything was completed quickly and easily. Would highly recommend.
Hi Andrew, we are so grateful for your review! We're thrilled to hear that Jessica was able to guide you throughout the car loan process and went above and beyond of what is expected! We know you have a lot of choices when it comes to banking, and we appreciate that you chose Alltru. We will definitely share your kind words with her. Please let us know if there's anything that we can do to assist you with your new loan! Thank you again for the review. Have a great rest of your day!
J
We switched over from another CU that was in Walmart as it was inconvenient to park & go in and did not have a drive up ATM. Since we switched we have been very happy with the personal, friendly service. Quick in & out at the drive thru. Or, friendly, knowledgeable face to face if you go in. Glad we switched.
Thank you for leaving us a 5-star review, John! We really enjoyed hearing your story and are so happy you decided to become a member of Alltru. That is great that you continue to receive knowledgeable and friendly service with each visit! It's easy to get lost and feel like another set of numbers when it comes to banking - but not at Alltru. We are truly here to help you reach your goals. We value your membership and cannot wait to show you why we are the better way to bank. Please let us know if there's anything we can do for you. We look forward to your next visit!
M
Alltru CU is friendly & helpful to do business with. I recently refinanced a vehicle with them for a fantastic rate and easy process! I enjoy doing business with Alltru!
Hi Mark, thank you for sharing your experience with the community! We are so grateful that you chose Alltru for your auto loan refinancing. We strive to make the refinance process as easy and hassle-free as possible and we're glad to hear that you feel the same! That is fantastic that we were able to lower your rate - we love saving our members' time and money! Thank you again for the review and have a great rest of your day.
R
Poor planning for a holiday weekend staffing wise. Sat stuck in the drive through for almost an hour with three screaming kids. ATM was out of cash.
j
This is the worst bank I’ve ever experienced. They do not work for the customers at all. I’ve been with them through their company change and nothing has gotten better! Customer service is rude and unhelpful. Expect a very hard time to get any assistance any normal bank would be happy to help with. I’ve had this account a very long time and nothing comes with my loyalty. Do not bank here!
Hi there, we appreciate your feedback and we're very sorry to hear you feel that way. On behalf on Alltru, we'd like to extend a heartfelt apology for the poor service that you have received. We hold ourselves accountable to a high standard of friendly and professional member service and it sounds like we missed the mark here. We truly value your membership with us, and we hope that you will give us another chance given the opportunity to do better in the future. We'd like you to know that we're currently training a handful of new team members in our support center so that we will be better equipped to serve our members and deliver better, more personalized service to you. We want to assure you that we are here to help you reach your individual goals, and we will always have your best interests in mind. If your time allows, please reach out to me at [email protected] so that we can continue this conversation and alleviate any frustrations that you're experiencing banking with us. Thank you and have a great rest of your day!
P
They take great care of the customers and their families! Alltru team members really go the extra mile. They have helped my family and I with financing some new appliances with a line of credit with a much lower interest rate than going thru a store.
Penny, thanks for taking the time to leave a review! We're so glad you feel that way. Alltru prides ourselves in putting our members first, no matter what. Thank you for banking with us!
E
Please do yourself a favor and find another Credit Union to bank with. These people seriously do not care about you at all. I'm currently fighting with them about overdraft fees I received from a transaction that I reported to them as fraud! I did not authorize the transactions so of course its going to overdraft the account yet you all are still charging me an overdraft fee?!?! Like how?! Save yourself the time and go elsewhere. There are plenty of other institutions that are no longer charging fees! If you need to talk to someone on the phone be prepared to WAIT AT LEAST 30 minutes to get someone on the phone. This has been going on before the pandemic. If they treat their employees anything like their members I can see why no one wants to work for them. Don't call right before closing neither because I promise your call will mysteriously drop and when you call back you will not be able to get through because their phone lines have been shut down.....they don't care about you unless you are paying their outrageous fees!
Hi there, we'd like to start off by saying that we are very sorry you've had such a negative experience with us. We never want our members to feel like we do not care. As a not-for-profit financial institution, our core mission is to save our members money by offering low rates and higher savings. Our team members work each and every day to help our members' reach their financial goals. We want to assure you that we aren't here to make money off of you - we exist in order to save you money. We apologize for the hard time you've had in trying to waive your overdraft fees, we can imagine how frustrating that must be. We'd like to fix this immediately. Please reach out to me at [email protected] so that we can get a hold of your account information and take a further look into why this happened and correct it for you. Regarding our wait times, we recognize that this is a high-priority issue which is why we have been actively hiring and training new employees in our support center to better serve our members. Unfortunately, the training of new employees means there are longer wait times as a result. We appreciate your understanding as we work to deliver the same standard of member service that we hold ourselves accountable to. We promise to do better in the future if you give us the opportunity to make it up to you. Next time, can I suggest using our video banking or online chat services? You can access Video Banking here: https://videobanking.alltrucu.org/.
C
Alltru, is good for our banking needs. They have been servicing my checking, car loans and savings for 40+ years. They are professional. There help people recently corrected an issue with my 1099R. It was great help to get to the bottom of the issue. But they did take my concern seriously and worked with several people for about 3 days but then corrected a confusing situation in my tax status on my 1099 R. No one is perfect but when there is an issue, Alltru took it seriously, to get it right.
Hi Charles, thank you so much for the kind and honest review! We really appreciate you taking the time to share your experience with the community. We are so happy that you've trusted us for your banking needs over the years including checking, auto loan, and savings accounts! We value your membership with us. Our goal is to provide top-notch member service, so we're pleased to hear that our employees have assisted you and resolved any issues in a timely manner. Please let us know if there's anything we can do for you! Thank you again for the review.
J
The tellers are always professional and nice. Each I go into the lobby the wait time is short for the tellers. The personal banking was great to; quick and convienent.
Thank you for the kind review, Joyce! We are pleased to hear that you continue to have quick and convenient service at our Wentzville branch with short wait times. It's so great that you take advantage of our digital banking services! Our members love these because it allows them to bank from anywhere at any time. We truly appreciate your membership at Alltru. Thank you again for the review!
n
alltru credit union is trying to make it harder for people to get to their money sense they switched from alltru the customer service has gone down and became way more shady so i will be closing my account soon and i highly suggest everyone pull out their money from this credit union as fast as you can and no matter how Google or alltru tries to edit or change this i stand by what i say
Hi there, we are deeply sorry to hear that you feel this way. We never want it to be difficult to access your money or to get in touch with us. We’d like to extend our apologies for the poor service that you have received. We hold ourselves accountable to a high standard of member service and it sounds like we missed the mark here. Like many businesses right now, our support center is understaffed. We are currently training several new team members in our call center so that we will be better equipped to serve our members and deliver better, quicker service to you. We would like to hear more from you about why you feel this way so that we can solve any inconveniences that you are experiencing and work to alleviate your frustrations. When your time allows, please reach out to us at [email protected]. We value your membership, and we would hate for you to close your account with us before we have a chance to get to the bottom of this. We sincerely hope that you will give us another chance and the opportunity to do better in the future. We look forward to hearing from you.
T
This was my very first experience working with a Credit Union, and Alltru Credit Union has been awesome. They made it so easy to work with them and they are true to their word. I am so honored to be accepted as part of their "team/family". It has truly been a wonderful working experience and I look forward to a wonderful working experience. I pray everyone can find a credit union that is so wonderful to work with and stay true to their words.
Thank you very much for sharing your heartwarming review with us, TiJauna! We are overjoyed to hear that you think of us like family. We are so grateful for our members who truly help us in our mission to strengthen our communities and provide accessible financial tools to all. We are honored that we were able to show you why a credit union is truly the better way to bank! Thank you for choosing Alltru. We look forward to your next visit. Thank you again for leaving us a review!
1
Tajuana was absolutely fantastic. I called in for some help with a stressful situation and she walked me through the process and made it super easy. Called in stressed and was laughing by the time the call was over. How customer relations should be. Give that girl a raise!
Hi there! Thank you for sharing your positive experience with the community! We are overjoyed to hear that your worries completely disappeared after talking with our team member and allowing her to alleviate your frustrations. I believe the employee you are referring to is Tawanna, our Member Experience eSpecialist, and we agree with you - she is fantastic! We are so glad she was able to brighten your day and we will definitely pass this on to Tawanna and her team. Again, we cannot thank you enough for the kind review. Please let us know if there's anything we can do for you and have a great day!
R
I honestly have had nothing but issues from this bank since I opened an account. Unfortunately, I have a car loan through them so I must have a checking account also. I have paid my car note early numerous times and they still take payment or partial payment. During pandemic, I applied for skip a payment, somehow the paperwork via email of course,was messed up. Even though I got confirmation it was approved. They still took out payment but yet marked my status as late payment, also that shows up on my credit now. They finally put my money back only to take it again, to only put it back..again. Like what is going on. No professional at all. I can't wait to paymy car loan off. Worst banking experience ever. Employees really need to pay attention and do their jobs fully. NO excuse when dealing with others hard worked money.
Rebekah, I am very sorry to hear about your frustrating experience with Alltru. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark here. Thank you for sharing this feedback with us, and we apologize that your auto loan experience did not match your expectations. We promise to do better in the future if you give us the opportunity to do so. If you have a chance, please contact me directly at [email protected] so that we can correct these issues immediately and redeem ourselves. Thank you and have a great day!
Nearby Loan Stores in Wentzville
- Payday Loans
- Installment Loans
- Personal Loans
FAQs
1. How Can I Get a Connection With Alltru Credit Union?
You can call them at this phone number +1 636-916-8300. Or you can search for their website and submit the application form online.3. How to Get a Loan at Alltru Credit Union?
You can search for their website and submit the application form online. If you are looking for payday advance loans, you can come to our website for more details.5. What Happens if I Fail to Pay Off My Loan?
You can talk to your lender if you are likely to fall behind on the monthly payments. Different lenders have different policies of overdue payment. Please always check the terms before signing the loan agreement.
2. Where Is Alltru Credit Union? How Can I Find It?
Alltru Credit Union is located at 1232 Wentzville Pkwy, Wentzville, MO 63385, United States. Just take a look at the map and find the most convenient way to access it.4. Is Alltru Credit Union an Agency or a Lender?
Alltru Credit Union is a Credit union. To make things easier, iPaydayLoans serves to get you connected with a wide range of reputed lenders over the internet. You can click here to secure a small personal loan with no credit check.6. Does Alltru Credit Union Offer Bad Credit Loans?
Yes, but if you want to boost your likelihood of securing a loan with bad credit, you can turn to our broker service! Just turn to our online service to get an online installment loan even with your low credit scores.