Alltru Credit Union Zumbehl Rd, St Charles
+1 636-916-8300
https://alltrucu.org/locations/st-charles-credit-union/
1721 Zumbehl Rd, St Charles, MO 63303, United States
Alltru Credit Union Reviews
E
Please do yourself a favor and find another Credit Union to bank with. These people seriously do not care about you at all. I'm currently fighting with them about overdraft fees I received from a transaction that I reported to them as fraud! I did not authorize the transactions so of course its going to overdraft the account yet you all are still charging me an overdraft fee?!?! Like how?! Save yourself the time and go elsewhere. There are plenty of other institutions that are no longer charging fees! If you need to talk to someone on the phone be prepared to WAIT AT LEAST 30 minutes to get someone on the phone. This has been going on before the pandemic. If they treat their employees anything like their members I can see why no one wants to work for them. Don't call right before closing neither because I promise your call will mysteriously drop and when you call back you will not be able to get through because their phone lines have been shut down.....they don't care about you unless you are paying their outrageous fees!
M
The staff at Alltru Credit Union are eager to assist in any transaction. I was having an issue cashing a check that had always been accepted prior, the staff explained what to do about including his name to the account. It was done and ready to access in no time. I would gladly recommend Alltru Credit Union..
Thank you for leaving such a kind review, Margarita! We'd like to start off by saying we appreciate your continued membership with us. It means a lot that you would gladly recommend us to others. We're so happy to hear that our staff were quick to help and fix your problem cashing a check. We want you to know that you can come to us for help with just about anything. We're here for you no matter what! Thank you again for the review. Have a great rest of your day!
C
Update: I really appreciate that they reached out to remedy one of my issues. We have had many issues throughout the years but I was pleased to see that they took the time to reach out and fix my recent issue. We’ve been with Alltru for almost 20 years. I will never do another loan with them. So many things wrong with this Credit union. I definitely do not recommend them!
Hi Christy - first of all we'd like to express our gratitude for your membership with us. We are very disappointed to hear that you do not recommend banking with us. We'd like to learn more about why this is and gain your trust back if you'll allow us. We strive to give each and every member an exceptional experience whether they come into a branch or bank from their phone. We are disheartened to hear that you did not have an pleasant experience opening a loan with us. We'd like to fix this! Please reach out to me at [email protected] so that we can resolve any issues you're experiencing and receive your feedback. This will allow us to better ourselves and modify any of our existing processes that are causing frustration for our members. I look forward to hearing back from you!
J
My family and I have always received the best service when working with Alltru. We are thankful for their dedicated service, honesty and patience. On our most recent visit inside, we set up savings accounts for our two children. It was an exciting time for our children and ourselves, and Alltru was there for us along the way. Thank you so much to the AMAZING customer service we get every time we come in, call or email.
Jamie, thank you so much for the heartfelt review. We love that you were able to introduce your children to the world of banking with our youth savings accounts - we're excited to have them join the Alltru family!! We're glad to hear you can rely on us to provide top-notch service. Rest assured, we're always here for you no matter what. See you next time!
T
We have been with Alltru (previously 1st Financial Federal Credit Union) for over 25 years now. We have always had great service from the staff at each of the branches. They are prompt in their quest to resolve any issues we may have. We recommend Alltru Credit Union highly!! Joyce and Bart Slatton
Thank you for the review Joyce and Mark! We love that you have been banking at Alltru for 25 years (and counting)! We're thrilled to hear that you continue to receive prompt service and that our staff always take care of you. On behalf of Alltru, we truly value your membership with us through the years. Please let us know if there's anything we can do! Thank you again for taking the time to leave us such a generous review.
T
I recently started shopping around for a new vehicle and thought to see if I could be approved through my credit union. I worked with Melinda Klocke and I an forever indebted to her. Melinda was fast, efficient, kind, and knowledgeable. Having not had a car payment in years I was so out of the loop how it all worked and Melinda was so awesome in explaining everything. Thank you Melinda and thank you Alltru for employing great people!
Hi Tranita, thank you for leaving such a kind review!! We agree, Melinda is the best! We're overjoyed to hear that she was efficient and knowledgeable to work with when financing your auto loan. We always want you to have all of the information you need and rest assured, we're here to answer any questions you may have along the way. We'll be sure to deliver this message to Melinda. On behalf of Alltru, thank you for your membership. Have a great rest of your day!
M
I've never been to a bank or credit union that was so difficult to deal with. I wanted to make an additional payment on my auto loan. Wasn't able to complete it online so I tried calling. It took 90 minutes for them to call me back. When they finally called they wanted to charge me $8 to process the payment over the phone. Instead, I drove to the nearest location to pay in person. They only had one teller working and I had to wait 20 minutes in line, all for a simple extra payment.
Hi Mike, thank you for bringing this to our attention. You're right, it should have been a simpler process to make an additional payment on your auto loan. We’re sorry to hear about your experience. I want you to know that we hear you, and we will take this into consideration as we enhance our existing processes. Can I ask why you weren't able to complete the payment online? With online banking, you can manually transfer funds from any account. Please see this article: https://alltrucu.org/resource/make-loan-payment/. If there's an issue with online banking that we are unaware of, please let us know so that we can fix it as soon as possible! If you have time, please contact me directly at [email protected] so that I can learn more about this. We value your membership at Alltru and would like to make things right for you if you'll allow us. Thank you.
S
It is truly a delight being a member of Alltru. The exceptional customer service I receive anytime I encounter an employee is unmatched! This is regardless of whether it’s in a branch, or over the phone. Which shows me that they value me as a member. They care about my financial well-being, and want to help me financially flourish. And for that I am extremely grateful. Thank you so much 😊!!
Shantel, we cannot thank you enough for your generous review! We are thrilled to see that you receive top-notch service here at Alltru. We do our very best to remain accessible at all times, no matter where our members are, we always have you covered. We are so grateful to have the opportunity to create better financial futures for all. At Alltru, you’re a member – an owner of our business. So when you succeed, so do we! And our shared success build a better community for all of us. Thank you again :)
B
I have been a member of this Credit Union since I was a young child, when it was called Aerospace Credit Union My dad worked for McDonald Douglas (now Boeing) and he set me up with my very first Savings Account there. I have seen them go through various name changes over the years but one thing that doesn't change is the amazing service they provide and the wonderful staff. I haven't had many banking issues, but their personnel have always been friendly and very helpful with any questions I've had. And while there aren't many Alltru locations, they have an incredible amount of Shared Branches; so if I need to go to an ATM or drive-thru teller, I have many options. Great credit union and excellent staff. Highly recommended!
Hi Brandi, thank you so much for the heartfelt review and for sharing your experience with the community! It's a pleasure to serve you and we are thrilled to hear that you've been with us from the beginning. We strive to go above and beyond to provide top-notch service to our members and we're happy to hear that you have experienced it firsthand. That's wonderful that you utilize our vast network of shared branches and ATMs, it definitely makes it easy to bank from wherever you are located. We are extremely grateful for your membership at Alltru and we look forward to serving you for years to come! Thank you again for the review!
R
Love my credit union Alltru Credit Union. I have been a member for over 25 years. I think that is saying something all by itself. I always get personal and kind service. Better rates than the average bank as well. It’s a family tradition with me! Lifetime member!!!!
Rorene, first and foremost thank you for your continued membership at Alltru for over 25 years! It's our pleasure to serve you. We are so glad to hear that you receive friendly and personalized service with each visit. We look forward to serving you and your family for many years to come! Thank you for leaving us such a heartfelt review. Have a great day!
K
Alltru has been lovely and easy to work with from the moment I stepped through their doors. The staff are incredibly friendly and knowledgeable, and banking with Alltru is super simple.
Kat, thank you for leaving us such a kind review! We aim to provide helpful, friendly, and personalized service to each and every one of our members. We're thrilled to hear that you receive that same standard of member service with each visit. Thank you for banking with Alltru! Have a great rest of your day :)
D
Alltru Credit Union is one of the best moves I have made in a long time. They are the friendliest place to do business at. They have the most cheerful and helpful staff I have seen in a long time. They there to help you in any way they can. Keep up the good job...
Hi Dan, reviews like yours truly brighten our day! Thank you leaving a review and for sharing your experience banking with us. We are so glad that you find our staff both friendly and knowledgeable. Thank you for choosing Alltru. We look forward to serving you for many years to come!
M
I started with Alltru CU two-names ago. LOL It was in 1980 and the office was on N Lindbergh. Thru the years that I have been with them, I have to say there has only been one person I seemed to have trouble with at the office on Hwy 94 back in the 90s. I only bring that up because to go 42 years and never ever leave them is monumental in my mind. The office I frequent is in Wentzville. I don't think you could find more professional, confident, knowledgeable people and still keep the 'friendly motto' going strong. I applaud ALLTRU CU. New name for the same group that has always been there for me in many ways thru the years.
Hi Marleen, thank you for the generous review! First and foremost, we appreciate your membership with us through the years (and name changes!). We could not be happier to hear that you think so highly of our staff and that you find them professional, friendly, and knowledgeable each time you visit. We're glad that we were able to redeem ourselves from the past experience you had at one of our branches. Rest assured, we're always here for you no matter what. Let us know if there's anything we can do! We cannot thank you enough for your kind words, we will be sure to share this with the team. We appreciate you sharing your experience banking with us! Have a great rest of your day.
J
I love going into the branch on Zumbehl. Everyone is nice and helpful. Today I needed to talk to someone at the branch and the only number I could find was to customer service. After sitting on hold for 12 minutes, a man came on and I told him I needed to speak to someone at the location regarding a night deposit. I asked for the phone number to the location and he said he couldn't give me the phone number, that they are helping clients in the branch. He then had to call them to ask my question and go back and forth with information. I do not like that I am unable to reach someone at the location I use. I have worked in banking over 20 years and feel like that is a disservice to your clients. What could of taken a couple minutes had I been able to reach out myself took over 20 minutes. This is a review for the customer service department not the location.
Hi Jaime, thank you for sharing your valuable feedback with us. Alltru prides ourselves in being readily accessible to our members at all times. It sounds like it took a while for you to get in touch with us – I'm very sorry to hear that and can imagine how frustrating that was. We recognize that this is a shared frustration with other members. We are in the process of training a handful of staff in our support center so that we can better serve our members. With this, it unfortunately means longer wait times. We appreciate you bringing this to our attention, and thank you for being patient with us. Next time, can I suggest using video banking or online chat services. Our members have nothing but great remarks to give when using these! Access Video Banking Here: https://videobanking.alltrucu.org/. Thank you for your understanding as we grow our Alltru team.
M
Always a friendly experience. Friendly Knowledgeable people working. Warm friendly environment. Only complaint would be the Drive Trough ATM. WAYY too low.
Thank you so much for the review, Mike! We are thrilled to hear that you continue to have a pleasant experience with each visit to Alltru. In regard to our ATMs - when you say they are too low, are you referring to the height? Your feedback is important to us, so if you have a minute please reach out to me at [email protected] so that we can further understand. As always, we really appreciate your membership with us. Thank you again for the review and have a great day!
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FAQs
1. How Can I Contact Alltru Credit Union?
You can call Alltru Credit Union via +1 636-916-8300. You can use our online platform to get instant loan quotes as well.3. How Can I Apply For A Loan At Alltru Credit Union?
You can fill in our easy-to-use online form on their website. If you need further assistance, you can always visit our online loan platform and see what's available for you to get payday advance loans.5. What Will Happen If I Am Not Able To Repay My Loan?
You should contact your lender if you can't repay your loans. Your lender may adjust the loan plan for you to fit your financial situation at the moment. If you default on your title loans online, you may lose the possession of your vehicle.
2. Where Can I Find Alltru Credit Union?
Alltru Credit Union is located at 1721 Zumbehl Rd, St Charles, MO 63303, United States. You will find their address easily on the map and get the support you need from them without any hassles.4. Is Alltru Credit Union An Agency Or A Lender?
Alltru Credit Union is a Credit union that accepts all kinds of loan requests. You can visit our online platform to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan broker, can connect our customers with our online partner lenders to get easy and fast online loans.6. Can I Get Loans With Bad Credit from Alltru Credit Union?
Yes, it is possible to apply for loan without bad credit such as online personal loan services from them. You can contact the lenders for detailed information regarding loan requirements. You can also visit our online platform to get instant loan quotes with friendly requirements.