Alliance Bank of Arizona E Butler Ave, Flagstaff

After just recently signing up, I am not impressed by this bank so far. I went in person to this branch to set up my account. At that time I was informed that I would receive an email informing me how to get online banking access. A week later I called this branch back wondering if the email got lost. On the phone in 30 second conversation, I was told I am a liar and that is not what occurred. The manager proceed to be rude when I expressed confusion and gave me a number to call. (talk about sketchy) Luckily she transferred me to someone who I expected to speak with, someone kind, courteous, and helpful. With the multitude of options available, I would be banking with someone else if I could. If the branch manager is rude, what else can you do when more urgent matters arises? The first job of a bank should be being clear, the second courteous. This bank is neither.

Highly recommend this bank, everyone is super friendly and professional. They are always very prompt to answering questions and finding a solution to your needs.

Alliance bank is our family business bank. A few years back, we switched from another bank (large bank, will not name) and we have received nothing but the best customer service when we go in. Deposits can be made quickly (no waiting in line for one teller). At times, we call and have special requests, and they accommodate us promptly. The staff is friendly and welcoming. Thank you to everyone at Alliance Bank!