Allegacy Federal Credit Union Sides Branch Rd, Winston Salem
(336) 830-8600
https://www.allegacy.org/locations-atms/stafford-financial-center/
3390 Sides Branch Rd, Winston-Salem, NC 27127
Allegacy Federal Credit Union Reviews
J
The African American lady that works the drive thru is usually the only person there. Knowing the drive thru is used more right now it should be fully staffed. She handles it but it takes time to make sure every deposit and check is cash correctly. My longest wait was 30 minutes. She never stopped provided service for two lanes. She is doing a great job, alone most of the time!
Thank you for providing feedback on your experience. A positive member experience is a top priority for us and we appreciate you sharing yours. I have forwarded your comments to our management team and will also share your kudos with our teammate at that location. If I can have someone reach out to you, please send an email to [email protected] with your best contact information. Thank you!
L
This location should be closed or changed to all their employees including the manager. They do not have good customer service only with the same African American race, I do not recommend any Latino go to that location it is preferable to go to another because they do not treat Latino customers well these employees including the manager making faces. also take too long to serve customers between 20 to 45 minutes per customer that is ridiculous. I do not recommend going to that location, it is terrible.
Lucy, thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. If you would like to have someone contact you, please email [email protected] with a good time to reach you. Thank you again for bringing it to our attention. We appreciate your feedback.
C
This location is will take a while to get through any line whether inside or out. The folks there are not very professional either. Should stop by another location or use another bank...
Mr. Brown, Thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. I have forwarded your comments to our management team. If you wouldn't mind sharing the best contact number for someone to reach out to you, please send it in an email to [email protected]. Again, we appreciate your feedback.
O
This is the slowest Bank I’ve ever had to deal with. The customer service is no good either. We just opened an account with them and still haven’t received our cards and it’s been a month! Considering taking our money and service to another bank. The rep did apologize.
Your experience is very important to us and we apologize that yours was not what you expected. I have passed the information along to our management team so that we can look for ways to improve. Thank you for sharing your experience with us.
T
Visit today was to have a car title transferred & notarized. Arrived around 1pm & even though there was a person in front of us, the notary called us into her office only about 5 minutes after arrival. The notary Belinda, was pleasant, thorough and very efficient. She was even nice enough to print and notarize an additional sales document that is for more personal records. I usually bank at a different branch due to proximity & location, however I will definitely return to this one on Sides Branch Rd. FYI- The Allegacy building is in the same parking lot as Lowe's, Hardee's, Chik-fil-a and more.
We love hearing from our members and appreciate your business and for taking the time to share your experience. Please let us know if there is anything else we can do for you. Thank you for choosing Allegacy.
M
I totally regret opening an account with this bank. It’s not easily accessible to get to my funds. Wait times are between 45 minutes-1 hour in the drive through line. They are severely understaffed which results in ridiculous amounts of waiting to make transactions. Their lobby hours are limited and not convenient for people who have to work all day. You also have to schedule a time to come into the bank (when it’s open) and the wait time for an appointment is at least a week. If you have important business to tend to, this banks infrastructure won’t allow you to be efficient.
Thank you for your feedback. A positive member experience is very important to us. I will personally contact our management team to let them know of your concerns. If you would like to have someone contact you, please email [email protected] with a good time to reach you. Thank you again for your feedback. -Amber
D
Wait times for the drive thru is a joke. We will be waiting AT LEAST30mins to get thru the line with all three lanes open. By far the worst branch I have had to deal with. The customer service with allegacy in my opinion has went down hill the past few years. I would not recommend them to anyone.. I will never bank with this bank again. I would give zero stars if it let me
David, we appreciate you providing feedback on your experience and we apologize for the long drive-thru wait times. I would like to have a member of our management team reach out to you to look into your experience further. Would you please email your best contact number to [email protected]? As an alternative to the drive-thru, our lobby is open with morning hours by appointment only for high risk and elderly members from 9 a.m. - 11 a.m., and you can call the location directly at 336.774.3706. Walk-in traffic is available between 1 p.m. - 4 p.m. I hope this is helpful. We appreciate you! KJ
C
Appauled by the lack a Customer Service at this location. As a former Banker, Ive been shocked by the lack of knowledge and customer service at this location. Training and coaching of associates is needed. Also, apparently staffing is an ongoing issue. One person on the 3 lane drive-thru and one teller inside. WOW. I was told it may be an hour to meet with a banker. I'm Hopefully things will improve.☹️
Thank you for your feedback. We are doing our best to fill our open positions as quickly as possible. We know that your time is important so we have the option of setting an appointment online from the comfort of your home. Click the contact button on our website www.allegacy.org to schedule an appointment. Thank you again for letting us know your concerns so we can address them.
J
As a members credit union the level of customer service at this location is not the same as the others. Caroline clearly needs training in customer service, she was not able to finish my banking needs and was requesting information that the other branches never needed. I will not be back at this location and will consider closing my accounts.
Thank you for your feedback. We apologize that your experience was not what you were accustomed to. Please email the details (such as location and the type of information requested) to [email protected] and I will forward it to our management team so they can address the situation. Thank you for being an Allegacy owner.
R
The worst customer service I've ever experienced. All of the staff were rude and instead of a friendly greeting I was asked by the manager, "What do you want?" Further more they couldn't even make a simple transfer from one bank to another because the other bank won't have anything to do with them. If they are just as rude to them as they were to me then I don't blame them. I will not be going back here ever again!
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FAQs
1. What Is the Contact Information of Allegacy Federal Credit Union?
You can contact Allegacy Federal Credit Union via (336) 830-8600. You can fill in our easy-to-use online form to submit your loan request as well.3. How Can I Request A Loan At Allegacy Federal Credit Union?
You can submit your loan request on their website. If you need further assistance, you can always visit iPaydayLoans and explore more options to get payday advance loans.5. What Will Happen If I Am Not Able To Repay My Loan?
You can discuss the issue with your lender if you have issue paying your loans. Your lender may adjust the repayment due dates for you to cope with your current repayment ability. If you default on your online title loans, you may lose the possession of your vehicle.
2. How Can I Find the Location of Allegacy Federal Credit Union?
Allegacy Federal Credit Union is located at 3390 Sides Branch Rd, Winston-Salem, NC 27127. You can look for their store address on the map software and get the support you need from them without any hassles.4. Is Allegacy Federal Credit Union An Agency Or A Lender?
Allegacy Federal Credit Union is a Credit union that accepts all kinds of loan requests. You can click here to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan marketplace, can connect you with our network of lenders to get easy and fast online loans.6. Can I Get Bad Credit Loans from Allegacy Federal Credit Union?
Yes, it is possible to get loans with bad credit such as personal loans online from them. You can contact the lenders for detailed information regarding loan requirements. You can also click here to get instant loan quotes with friendly requirements.