Affinity Plus Federal Credit Union E Snelling Ser Dr, Roseville

You need a minimum of 45 min to kill if you go to the Snelling location. Maybe 30 if you go inside. They were sluggish before the pandemic. Now it's just repugnant. They need to hire more tellers and streamline their expedition process. To do this well, they probably need to pay their tellers better - it's likely hell to work so hard for lines of irritated customers. Go somewhere else. Addendum: I got here at 1:29pm. Was finally at the drive through console at 2:15pm. Was finished at 2:22pm. The customer in the parallel line was saying to her teller that she'd been waiting for 47 minutes. She's still there.....

I waited in the Drive-through for nearly one hour at a dead standstill. The other lane was moving but not real fast either. This isn't the first time this has happened to me. They need to either hire and train people who are more efficient at their job or be out here directing traffic so people don't need to wait this long. It's ridiculous!

Amazing help! Especial from Georgina T. She has helped me with my first brand new car back in 2020. Her help was so amazing I had to go straight back to her for another car.

I like the products offered here but wait times using the drive thru or in the lobby continue to be ridiculous. Not every transaction can be handled at the ATM or thru mobile deposit. For the past 18 months lobby access has been limited yet I wait no less than 25 minutes in the drive thru EVERY TIME I have to come here. Please, please find a way to make talking to a person more accessible! 6/6/2022 update: Wait time at Drive thru continues to be unacceptably long.

I've never had an issue with my bank. I've been a loyal customer my whole life. But I think it's pretty ridiculous that they're now only open until 4pm Monday through Friday. I can only go in and speak with someone or have service with an actual teller if I take off work. I work during their business hours. I feel like this is a HUGE disservice to their customers.

Great experience, great rates. More locations would help though as they are bit far from where I live. Great customer service. Happy overall :-) EDIT: The above was in the past. Since then customer service has become much slower. Also, I've had several issues when customer service tole me one thing and then later it costed me money and they wouldn't do anything about it. Overall, before they were really customer oriented and had very few fees and many rewards. Right now I noticed they became much more greedy (maybe there's another reason = more costs?) and now I've been charged ridiculous fees. (I've had $35 fee for $1 overdraft). At this very moment I'm switching banks as their online system started to nag me with 'text one time code' and that system does not even work for me anymore - I have to call them to log in. Nope! Not reasonable. Seriously I wish you guys went back in time when you really were the best!

The wait time to ask a simple question at the Roseville, MN location is ridiculous. I’ve never waited less than 30 minutes to talk to someone and usually it’s closer to an hour. They have a massive branch with only three bankers and never just normal tellers (unless you want to go through the drive through), so even if you just want to deposit money inside, you end up having to wait. When you do finally get to speak to someone the customer service is fine, but nothing over the top extraordinary. If you’re looking for a quick bank run, run the other direction because you certainly won’t get that here.

Sat in the drive-thru for 25 mins for one car in each lane. That's ridiculous! Those two cars in each lane should not be doing troubleshooting of their accounts in a drive-thru lane at 430pm on a Friday afternoon. Very disappointed in this place lately with the speed of your drive-thru banking. Seriously need to pick up the pace here!

The Roseville location employees were really nice and attended me pretty fast. Georgina Thompson was the one that took on my car loan and she made the whole process go quick and smooth!

Their services are on another level. I enjoyed their customer care and reception personnel. They’re very friendly for some reasons but I think it’s cause of money. You gotta be friendly to your customers 😀. I will always recommend this credit union over any other

My online scheduled payment just disappeared got charged for late fee. Their app sucks. Double check if you are making payment online.