ACCESS Credit Union Commerce Cir, Bristol

I’ve been a member for a few years but I’ve never really had to call. Just talk to Janice. She was very kind, helpful and respectful. Shocked me how fast she was able to get a check from my account mailed to me and already got an email receipt without even giving her my email. I just wanted to go out of my way and thank her.

I've been banking here for over 20 years, i can't believe it's been that long since it was built in Bristol. The majority of staff is friendly. I miss Steve! Debbie in the credit card division is phenomenal!! She knows how to fix problems. The front is always helpful. I've lived in Bristol for 26 years and have since moved twice I still bank with them. It's like family you don't want to lose a good thing! I've had solicitations by many banking organizations but I never even thought about leaving. I love the overdraft protection without all those high fees. I recommend this credit union.

Horrible phone service, in 5 minutes I was transferred from 3 different departments. Not knowing where I was being transferred, they eventually put me in 3rd party verification. Steve the representative refused to help me or transfer me to the correct department. He became aggravated and you could easily tell he was not willing to help me or talk to me. After 2 minutes of him refusing to help me or get me to someone who could. I had to tell him “Steve I understand it’s early and this isn’t an easy call but I would just like some assistance”. Steve then proceeded to hang up on me, I called a different credit union after to inquire about starting an account and will be calling back to close my account with this place. If they are hiring people to behave like Steve, then I don’t need that type aggression in my life. Please don’t hire people like Steve anymore, your losing customers because of their service.

I've been with NBACU for 20-25 yrs. I love the people / employees and they have always been happy helpful and kind....

This has been one of my banks for almost 20 years. They Know You by name very friendly and helpful.

I've been a member with Access Credit Union for a few years now! I had a car loan through them which they offered me a very reasonable interest rate and made the entire process easy. The staff is very friendly and willing to help. Would highly recommend.

I’ve been a member there for roughly 6 years. I don’t have much interaction there with most things being automated these days, but the few interactions have not been pleasant. I applied for a small personal loan there and the response was “I’m not sure how you were even able to get a mortgage but we can’t approve this”. I left and went to another bank who gave me the loan on the spot. I just tried to deposit a check that had my name and wife’s name and they wouldn’t take it although she endorsed it because her name wasn’t on the account anymore(she left because she hated Access). Needless to say, I will be closing my accounts there. I’d advise you to look for a different credit union

This is a credit union. I've been a member to 1992. I really like the credit union everybody here is going on to you have any questions or you're there they're very happy to answer

The staff is always great, however I've had two major mistakes with my acct at different times over the yrs and I feel it's time to move on.

The people that work there are pleasant and always willing to answer questions.