A-L Financial N Vineyard Ave, Ontario

It is true that there are people there who are so uncaring and unprofessional. I experienced so much sarcasm and bad attitudes when I was simply calling to let them know ahead of time that I was struggling due to a mishap and my payment would be a week late. One of the ladies told me that my situation wasn't their problem and that I needed to pay my car note on time. I am very responsible and I had never experienced anything like that from anyone that i had ever done business with. So sad that they treat people in such a way. All that we can do is pray for those types of people.

I have been reading the comments on this company and they are accurate. These people are rude and unprofessional. I understand that there are people in the world that skip out on payments or lie about their situation but these females straight up start using accusatory language as if you intentionally didnt pay your bill. My payment was lost in the mail and the rep called me BEFORE checking the mail to verify if it was there. When this company tanks, just know that it may be attributed to the poor service they give you. All I can say is thanks for giving me a loan when my credit was bad, as this helped me raise my credit score however your reps need better training.

I am right there with everyone else on these reviews. I have had my loan with them for coming up on 4 years. They, are, a, nightmare. You can pay all of your payments on time, be communicative, etc. - they, do not, give, a damn. Excuse my language. I mean never in my life have I experienced such careless, heartless, & downright disrespectful customer service. Everyone else is right when they say that A-L Financial employees literally harass you. I mean it is to the point that I think we could all party up & sue. It is BAD. I had to block all of their numbers because God forbid I western union my payment in a couple days after the official due date - they're calling threatening with collections, repossessions, etc. I am a disabled veteran, my kids & I have been fleeing domestic violence periodically; there was a month or two where I was just behind & trying to get caught up financially. They did not care. There is ZERO leeway with these people, & I mean ZERO. There are NO exceptions with them; they don't care what kind of a situation or tragedy arises. Anna is my latest rep & she is horrid; rude, disrespectful, & hateful. My advice to those who don't currently have a loan through A-L - DON'T get one unless they are your ONLY option. & if you DO have to, or you already currently have one, do NOT answer their calls. If you answer, they will threaten you, & give you an impossible deadline/ultimatum. If you don't answer or speak with them, they are literally, & I mean literally powerless. Their lack of online payments is definitely a major drawback, as well as an inconvenience & extra $25 per month to you, due to having to pay via Western Union. NOT OKAY. ZERO STARS!!!

This is the worst company ever to deal with as far as car payments. So unprofessional so rude on the phone my payment cleared 27 days ago and now they’re saying I’m 19 days late. My supposed rep antagonizes me every day on the phone it’s at the point now where I’m calling harassment. If I could get them a -5 star I would do that. They go as far as calling from different phone number so you won’t know that it’s them I think they should be turned into the better business bureau

I’ve always done my payments on time and always round up when paying. Now the moment I’m late on a payment Diana wants to be rude. I asked her if I can make a payment and get an extension she told me no. She said I can do a volunteer repo? Wow ! I’ve paid almost 2 years on time you honestly think I want to volunteer letting go of my car? It’s the holiday and yes people struggle during this time. I just can’t understand how they can be so mean. Thank you Diana for making this holiday the best!

I always dealt with Ashley who was always nice. Well i traded my car in almost two weeks ago and i happen to look on my credit and they have marked me as late. The funny part is if that is the case, why havent i received a call. Not one person has called and said that a payment was late. I called this morning and spoke with someone by the name of Almeda. She was very rude and could not explain why i have not received a call from anyone from that company, (sidenote) if you are a day late they will call, so you are telling me that I am 31 days late and no one has called. I am going to dispute this mark on my credit and go from there. Unfortunately, i never had anything bad to say about AL financial until not. When you trade in a car with a balance, the receiving dealership has 20 days to pay off the loan. Just for future references make sure you check your credit everytime you trade in a vehicle or apply for credit.

They are understanding with you as long as you communicate with them. If not they will call and ask for their payment. I have not experienced bad customer service whatsoever. But, my credit was not great when I got financed so I understand their rules & when your late it’s only common sense they will call you or your references to get ahold of you.

THE ABSOLUTE WORST financing company. On time payments were made up to a year and 9 months of my loan. Payment arrangement was made and standing with my Late payment of 5 DAYS ONLY (5 days before my birthday), and my car was repossessed. The worst customer service EVER!!! Stay far away from this company unless you are desperate. The only great experience I had was working with Damian.

This finance co. is not that bad. I assume they are dealing with incredibly irresponsible people daily and that may be the cause of their upset attitudes, but that is understandable. Other wise I feel they have helped me when I have inquiries with my account. I always call to make sure they received my payment in the mail. If I do not receive my slip on time to mail off back to them with my payment, I call and confirm with their management that I am sending my payment anyways so that I am not late on my bill, I usually type a letter with who I spoke with and what time. It would be AMAZING if they offered online service to prevent delays in payments.

Horrible horrible horrible. First of all the only way to make a payment is through snail mail which is a total inconvenience or you can pay western union but they charge every time you need to make a payment. Second the customer service is horrible, especially when since I would have to mail my payment out I would sometimes post mark it the say the payment is due which technically is legal and if they wouldn't receive it right away I would get a letter in the mail saying they were going to repo my car and they wouldn't even call me first to ask me about it. If they did call they were very rude. I always made my payments on time or at least had the check post marked the day of and one time I asked for an extension of 6 days and they were so rude about it and wouldn't work with me and said the only way they could do that is if I took a post dates check into the office. I had to drive all the way to Ontario which wasn't close to me it was 33 miles away. I'm just glad I'm done financing my car finally and can be done with them and would never use that company ever again even if that meant they were the only company that would finance me.