Zusack Team / Madi and Darren at Guaranteed Rate (NMLS #948795) Town Square Blvd, Asheville

We had a great experience buying our first house with Madi and Darren. Everything was explained to us ahead of time and Madi always anticipated any issues before they became issues. We were able to close easily and without any regrets. If you're looking for a solid lender and teammate, definitely go with these guys!

I had the pleasure of working with Madi. We have really struggled the last few years to know what steps needed to be taken to own a home. With our situation, it seemed impossible to get a home loan and make our dream come true. Madi got right down to the brass tacks right away and kindly walked me through everything step by step and now we know everything is within reach! She was extremely kind and compassionate, not to mention helpful. I am so grateful for the time she took to help us. This process can be very stressful and she definitely helped ease the stress.

I am SO happy I found Madi and Darren when looking for lenders in the Asheville area. I’ve been in real estate for 2 years and have struggled to find a hardworking mortgage lender and Madi and Darren are the best of the best: their team is so fast and efficient and keeps you updated literally every step of the way. Their communication was honest, educational and helpful! I will continue to use them for every deal I do!

Upon my realtor's recommendation, I texted Team Zusack to inquire about their availability for a couple of questions. Madi immediately called me and graciously spent a fair amount of time answering my questions from the wealth of her professional experience. She gave very insightful advice that enhanced my perspective and allayed my concerns, given the volatility of the current market. She was most professional, knowledgeable, courteous, patient and a pleasure to confer with. Feel free to call them ... You will be glad that you did! I certainly was.

I am a first time homebuyer. I had gotten a lot of advice from friends and families of everything I should keep an eye out on the process of getting a loan all the way till closing as many things can go wrong. I am amazed to see how great Madi was on all aspects of loan until closing. She also called me on the closing day letting me know she's on standby inacse there was anything needed; but our paperwork which she helped with was perfect and the closing took less than 30 min. She had also suggested ways in which I can save money during the early stages of the process. I highly recommend her and will surely go to her for any more homebuying in the future.

My Experience with working with both Darren and Madi has been every bit of AMAZING. As first time homeowners believe me we were so scared to finally take the leap on buying a new home, however both Madi and Darren gave us not only a since of comfort, but they made sure they communicated with us in every step of the process. They were very well versed and answered any questions we had!! If you are looking to purchase a new home, I highly and I mean HIGHLY recommend!!!!

I worked with Madi for my closing and she was excellent! She was thorough, answered all of my questions and ran through multiple financial scenarios and options I had. She was easy to reach and highly responsive. It's always a pleasure working with someone who knows what they're doing and does it well. I would recommend her to anyone I know.

Madi and team were the right choice and I’m thankful my agent led me to her doorstep. In the current market I needed a pre-qualification to make an offer on a Sunday and she made it happen without hesitation. The lender I’d been dealing with up until that point was very slow to respond not to mention they’re not local to the area and what’s more, Guaranteed Rate beat theirs by a 1/4%. The entire process went as seamless as possible considering the Christmas holiday was in the mix. Again, thankful to have worked with Madi and team who were more than professional throughout.

Madi was superb. Her and her team at guaranteed rate helped us from start to finish to get us prequalified, underwritten and closed in the exact timeframe she gave us. She was always available for any questions my wife and I had and took the time to make sure we understood the answers. We will be using Madi and the Zusack team whenever we decide to purchase again. Thanks Madi!

We loved working with Madi both to buy and refinance. She is proactive and knows how to get the job done. We are so thankful for all of her help!