Whidbey Island Bank S Harbor Ave, Freeland

I love this bank, staff and management couldn't be nicer!

Went in on my lunch break to exchange ten dollars in quarters for a ten dollar bill. They wouldn't do it! Looked at me like I was crazy. Not busy at all, in fact three other people were just standing around doing nothing. I was told I needed an account to do this transaction. Really? I thought you were a bank. Minus one for customer service.

they cant even open a new account with an actual form. banks are nothing but digit pushers now. no forms, no actual money. what is their purpose in society?

We recently moved to the area and need to set up a account. We called to see what tye process for that would be and were told the lobby is closed so come through the drive through and they will let you in and review account options. When I arrived the person at the drive through acted annoyed that I would even ask and told me to go home and fill out a application on line.... if I was approved for a account they would contact me.... I owned a multi million dollar business in another state and am bringing a considerable amount to the bank I choose, This bank is not it. I made a appointment with another bank and am setting up multiple accounts this afternoon. I would prefer to give my business to a smaller more local bank, however after this experience I am doubtful they are capable of handling my needs.

I've been banking here for years and I have had a great experience with the tellers and all of the customer service personnel. Management also is very understanding and helpful. Thank you