West Shore Bank W Loomis St, Ludington

Josh (loan department) was fantastic in helping us get our loan for our 5th wheel, he answered all of our questions and made the whole process quick and painless. Alyssa (teller) is super patient and always so cheerful. Everyone at the Ludington branch is amazing and great to work with.

We were recommended to use this bank during the construction of our house. During the process of our construction, there were a few encounters with the bank, and the impression we got from the banks was that the bank catered to the builder. With our experience, banks are usually neutral parties. Not catering to either builder or consumers. Since the completion of our construction, we were able close out our mortgage and close out our savings account with them. Shortly after closing out our savings account we received notification that our account was overdue. They were requesting overdue fees. After contacting the bank, we were informed that they were going to fix the issue. Looking back, if you do not use your account they will remove a fee. Just beware if you do not actively use an account, fees may be applied.

An absolute joke of an establishment from their customer service to their policies. Beware if you're not a customer and use your card at West Shore Bank you will be charged a convenience fee and also get ripped off when it doesn't dispense your cash withdrawn. Because you aren't a customer apparently you can't get YOUR money. That's what you get for a big name bank. Just go to Shelby Bank where they take care of you in this and many other situations. Good job West Shore Bank for not giving my mother her SSI money. Now she has to go who knows how long before getting it back through the dispute process....🤬

Great Bank highly recommend! Tiffany and Jim made my car loan process fast and easy!

Atm has a $3 fee, and withdrawal amounts in multiple of $5. Drive around to the back of the block for the correct atm entrance (it didn't make sense to me, but w/e)

They are always helpful. Mr. J Collins & Mr. J. M. Goering are very interested in my success in building my credit. Repair of my home. I would trust no other's.

I have been banking with WSB since 2018. I am very happy with the customer service, friendly faces and the help I can get whenever I am having issues with my accounts. I love how the are involved with the community to help make it a better place. I wouldn't want to bank anywhere else!

Been with them for almost 2 years no complaints yet everyone is super friendly and helpful and are always polite and smiling id recommend west shore to anybody

Great bank with great people!! Always polite and always are ready to help you if you have an issue or question!!

The front desk lady jenifer N. Was soooooo helpful!!! I was stressed with my employer *direct deposit issues* she solved everything within minutes. LOVE THIS BANK!