Wells Fargo Dealer Services Kruse Way Pl, Lake Oswego

They scam you and spam you. I had an auto loan through my dealership, Wells Fargo bought the loan and serviced it through the dealer portal or whatever. Then they shut down access to the dealer portal and required me to become a member of WF in order to payy auto loan. These guys are trash and a drain on Americans and their livelihoods. I highly recommend staying away. Any perceived advantage is fals in nature and you will regret it at best. Go with a Community-based credit or bank, slightly higher rates but better buisness.

Omg, zero star if I could . Paid off our Tesla early on January 2020. March 12 and still no title . Called 3 times , they hang up on us 2 times. Horrible practice , horrible business . I would never ever recommend Wells Fargo auto to any of you, and to my friends relatives. Run somewhere else that more credible ... period

I work for a car dealership and we didn't have a piece of information we needed to do a pay off on a trade in and I couldn't get ahold of the customer. So I called to try to talk to someone about what the options were since this was time sensitive. First off they basically only have an automated system so you cant ever get through to any one to actually talk to. I finally had to choose the option to apply for a loan to get through to some one. When I explained the situation 3 times, she literally kept repeating herself like a robot and not actually addressing what I was trying to explain or pass me on to some one who could help me. No help at all. Horrible customer service.

I have had a car loan with Wells Fargo dealer services for 22 months...due to some financial and job issues I was 67 days late on a payment. I informed the dealer services of this though that did not stop them from calling my cell phone and home phone over 8 times per day. On the 67 day they attempted the have my vehicle reposed even though I made arrangements with them. I also went to the Wells Fargo bank and made a payment to the Wells Fargo dealer account. The teller even showed me my account with the dealer services. I was informed by the dealer services manager ( very rudely) that I should NEVER pay my Wells Fargo dealer payment at the Wells Fargo bank. WHAT???? after several days of stopping the repo ( which they did not want to work with me, thoughit worked out in he end) Everything is back in line. I will no longer do my business here and would advise others to be careful when looking into services here.

We go here every month to deposit an employee's paycheck that works remotely. Apparently they had a policy change in February that prohibits us from depositing his checks any more (even though they continued to take them up until July). They gave us no notice of this policy change, and now our employee can't get paid. They say it's for security reasons, but I'm not quite sure what sort of threat depositing a check poses. If it was me, I'd be pretty pissed if my bank was barring me from getting my money. Not a savvy business decision on their part. And I was practically treated like a criminal by the bank employees. Just terrible service all around. I would seriously suggest taking your business elsewhere.

My husband and I got a loan on our van in March if 2015. As long as we made payments ontime (but not too early) everything was 9kay. But when we started to struggle a bit financially they wiuld call sooooo frequently! Harassingly so... Even if payment arrangements were in place.... June or July 2020 we were able to pay the van off in full and recieved my title shortly there after... However, they didn't report the pay off to the credit companies. So now it isn't being reported at all... They aren't reportung the laye payments anymore, but they aren't reporting anything... My husband cound a couple of "refund checks" he'd forgot to deposit, so we thought that might be why it hadn't been repirted as paid off/closed account. So I took care of that onon November 9, 2020. Here we are Lmost a week into the new year and they still haven't reported it as paid off or closed the account... I most definitely will NOT use them again or eefer any body (friend or enemy) to use them.

Would give zero stars if I could. I had the unfortunate opportunity to have my car loan through them. Paid on time every month for 3 years, every time I tried to re-finance I was told no regardless of how good of a customer I was that they were not going to refinance me. Wow. Also their automated system is HORRIBLE and takes FOREVER to get an actual human that you may or may not be able to understand. If you can AVOID this company at ALL costs.

Avoid this company at all costs. We prepaid several months in advance they did not advise us they decided to apply it towards principal even though we did not select that. They hit our credit for money they already had and won’t respond to a inquiries trying to get it fixed having to dispute with all three credit bureaus despite having even paid this car off early and numerous calls.

WFDS has to have some of the most duplicitous and rude people I have seen in this business. They love to call and harass you and then lie to you when arrangements are made. They do not want to put anything in writing we agree to on the phone to protect the consumer. And if you ask for documentation of a simple agreement, then they refuse. All I wanted was confirmation before I got caught up that my car would not suddenly disappear. They do not return calls and then call and harass you saying they called me. I checked my phone records. No record of calls. Very rude.

Wells Fargo Dealer Services is the worst place to have a loan. I co signed for a car loan for my son and called to get a copy of the insurance policy and they told me they would only mail it to my old address even though I didn't live there any more. I will be refinance my car loan I co-signed on. They are very rude on the phone to there customer!!!