Wells Fargo Bank County Rd, Minnetonka

I write this review as a heads up to others who are considering banking with Wells Fargo or already have an account. After banking with Wells Fargo for about 30 years, including 2 mortgages, I no longer have confidence in Wells Fargo's integrity or competency. Having retired and now living part time out of state, we went into the Hwy 7 and Cty Rd 101 branch to close our 3 accounts. We needed a bank that was available in Florida. Unfortunately, the staff at the Hwy 7 branch did not close the accounts correctly. This resulted in the accounts staying open behind the scenes at Wells Fargo with all funds withdrawn. As a result, one of the closed accounts processed an auto pay that had previously been moved to Chase, our new bank. Our closed personal credit line was then accessed to cover the auto pay from our closed checking account. Since then I have called multiple times, went into multiple branches (after being told there was no one at Hwy 7 branch who could help), sent numerous emails, and researched and provided Wells Fargo with documentation of the closings. However, after Wells Fargo agreed in a reply email that a mistake was made about the closing date for the accounts, they keep insisting we owe them money to cover their error. With Wells Fargo being investigated and fined by government agencies over the last few years regarding their business practices, I probably should not be surprised at this money grab.

In times of COVID I've sadly grown accustom to long wait times and poor customer service across the board. This week I had a very different experience with this Wells Fargo branch, which I've been banking at for over a decade. The initial online process to see a banker was pretty straight forward, and once I arrived (although the bank was empty) I was immediately taken back to a cubicle to work with a gentleman by the name of Adan Wondra. Admittedly skeptical at first, Adam quickly won me over. He was friendly, knowledgable and efficiently worked through what my needs were, and actually directed me that I had more work to do on my end before he could follow through with opening an account for me. Normally an annoying message to hear, Adam did so in as supportive of a way as possible. He then took a call from my accountant later in the day in order to assure I had the proper instructions to follow through on what I needed to get done. He gave me his personal business card, which I emailed once I had the necessary documents in place, and then HE WORKED ME INTO HIS ALREADY BUSY SCHEDULE THE SAME DAY. Yes, folks...he went out of his way to accommodate my needs when he absolutely did not have to. Furthermore, when I was at the bank for the second time meeting with Adam, a lovely gentleman by the name of Anthony Martinez, the Branch Manager, checked in with me a couple times making sure all of my needs were being met and that I was comfortable. He struck up a pleasant conversation (that was genuinely interesting) about his family and that he was new to the area. He then gave me his card and told me that if I needed anything that I could reach him as well as Adam. He admitted there had been some turn-over at the bank, which I appreciated, and that he was striving to make improvements. Being a manager in a customer service oriented business myself, I can fully relate to these challenges, and very much appreciated the efforts for improvements Anthony is striving to make. He did not ask me to write a review, but I'm compelled to do so simply because it's far too often that folks only take the time when they are upset. Well done Anthony and Adam -- You are making a real difference to deliver a stellar experience within your bank! Thank you!

I've been working with Derek since I opened my bank account. I love working with Derek he has great knowledge and advice on all matters. I feel like he is a brother to me treating me like family and we both think alot alike about experiences in life and the things that impact us and life even though they are different. I'm always welcomed and treated with the most respect. I can't say enough about Derek besides he is great person and always helpful. I'm referring to Derek S. To be honest he is the reason I open and decided to bank with wells fargo. Thank you so much Derek.

Never go to wells fargo.I was charged 7.50 to cash a check that was from Wells Fargo. Because I was not a customer. I was previously a customer but after receiving multiple service charges for accounts that was savings I pulled my money and went to a bank with no absurd fees. This is the most ridiculous thing I have ever heard of. If I can avoid it I would never go back to Wells Fargo again

Slowest drive through. It’s a little bit hard to believe there has been zero movement in the 3 lanes for about 30 minutes. Maybe there are no tellers?

My wife and I had an appointment today with Anthony M. the Branch Manager at Minnetonka and he was outstanding. I have open 30 plus accounts in my life and have met with bankers for over 30 years and today was by far the best experience I have ever had with a banker. He listened, made great recommendations and was very professional. Thank you Anthony for the great service today.

Wish I could talk with a banker. Thank you to the CSS that show up and do their best at answering what they can. But the ones that can get into the accounts and take care of something are hard to reach at this time. The rest of Wells Fargo is good, as always, but the banker end of things is just messed up.

Let’s see where do i start.. last year went into the branch told them I had fraud on a account. They didn’t close it, but said that if we just reissue check numbers it will be fine. That did not work. 1800 more was missing out of my account. I forgave we then closed it, but this time I wont. I went in in December to get statements from that year since it was closed. The banker there did that, but then this happened. He told me my credit card wasn’t set up right. I was like Ok I’ll switch it to get miles and points correct. He never did. He also was to have processed a business loan he never did. FYI. They fraudently opened a savings account. Wells Fargo —— I am done.

Great neighborhood feel for a bank when I walk into the door. Elias has especially been a Noticeable banker employee that has helped me every time. I enjoy the experience.

Every time I go to this location, they do not do what I ask them to do. It’s INCREDIBLY frustrating, and I cannot understand the incompetence. Waiting to see if they are able to resolve my latest issue (5th one). Yes, why do I continue to bank there? It’s time to find another bank!