Wells Fargo Bank Smoketown Rd, Woodbridge

There is a reason I stopped doing business with Wells Fargo and this branch recently reminded me as to why. My wife belongs to a non-profit organization to benefit kids in West Africa and provide scholarships, bedding, equipment, and other necessities in a country with no public education. The officers have changed and she needed access to the account as a financial secretary. The chapter president drove down from Maryland for a 1:00 pm appointment and he got stuck in traffic so he was maybe 15 minutes late. We walked in and they asked if we needed help and we said we had a 1 pm appointment. They said to wait so we did. There was 1 banker in the bank helping a client and it seemed everyone else was on a nice long lunch. At about 1:40 a nice lady came in for her 1:30 appointment and another staff member came back from lunch and called her to her desk while we just sat there. That was fine but then banker 1 got up and came over and without even taking a breath started lecturing us about the fact that they had a full schedule for appointments and because we were more than 10 minutes late they probably wouldn't even help us and if we were lucky and someone didn't show and they felt like it they might help us. She then proceeded to walk behind the teller counter and stand there doing nothing for another 20 minutes. In fairness I believe she was trying to help her original client with some teller services related to her visit. We continued to wait and when the 1:30 person left the other lady asked us what we needed. She was very nice and helpful and it only took about 15 minutes to resolve our issue. During that time Banker 1 offered the most disingenuous apology I have ever heard but did have some sound advice to offer about the situation. Wells Fargo as an institution is pathetic. As others have noted their ATM machines seem to always be broken and I can do more at home from my couch than I can in person with a teller. Their customer service is worse than any other bank I have done business with but then again I am only 54 so consider that. Please do yourself a favor and stay clear of them. This is my only experience at this branch and some of the staff seemed friendly and helpful but it just reinforces the horror show that is Wells Fargo. I don't want to make a direct accusation but this behavior did seem to have some racial motivation behind it and I will leave it at that. This individual was so rude and unprofessional.

absolutely terrible. dont know their own products(different kinds of checks), terrible service, did not inform me they would charge for certain things, had to go back in to fix what they did and it was pulling teeth. top it off with no apology and rude.

I went to this bank to try to finish my business from the other Wells Fargo. It didn't work out here either! Another bad bank! I had an appointment with them and she said that on my paperwork it didn't say that I can walk into this bank! Like what in the world! I was trying to open account with them but oh well! I was getting my paperwork verify and another lady told them something that I didn't even say! She lied to them and come to find out the paperwork that I submitted to them, they said it was wrong! I wasted my time and money over them but no more! I am not going to this bank again either!

I needed to address some of the concerns on my account. The bank tellers response was, "And you're just coming in?" Terrible customer service. It's very unprofessional/rude/unkind to judge your customers. I am a student and have been with Wells Fargo for years, so this was disappointing. Go to another Wells Fargo if needed.

Jesse Ramirez n Yami Torres was very helpful was very patient and walked me through the Wells Forgo application and answered all my questions .Always recommended Wells Fargo.

ATM machines always out of order… and the only ATM that normally works is on a dark are where the light post don’t work.. I would light to volunteer to replace or pay the bill for them to get it fix smh

Worst bank in the entire god damn universe, if you want to deposit a check your going to have to wait a whole week, if you have an emergency then they'll still charge you an absolutely ridiculous overdraft fee even though you have money pending to be deposited, in every way, shape, and form imaginable they are the worst bank you could possibly pay to hold your money. Only bank with Wells Fargo if you enjoy migraine headaches, high fees for when you're in emergencies where you don't have money because they won't deposit your checks forever, and if you genuinely don't care about your money. Worst bank imaginable. I'd only recommend to my worst enemy.

In line at drive-thru teller before 5:00 with two cars in front of me. Get to the teller at 5:02. Told sorry we’re closed you can use the ATM.

One of the worst Wells Fargo Branch this was my 4th time coming to this atm but it still broken I used the drive through but that’s even worse took me more than 30 minutes to get cash.... very unfortunate

These people are rude and incompetent!! I’ll never step foot in this place again. Advice any to bank anywhere else but not Wells Fargo