Wells Fargo Bank 78th Ave, Mercer Island

The indifferent customer service at the Mercer Island branch is disappointing. I've been banking here for years and thought it would be easy enough to have WF notarize a document I needed to send off. Tried calling several times to make an appointment. No one answers the phone. Tried online with no success, so decided to drive there in person to set up an appointment. The teller I approached quickly said she didn't handle that and passed me over to the woman standing next to her who was busy with some paperwork. She never looked up and kept going through her pile. Not a word as to when she could help and when I finally said maybe I should leave and have another place do it, she said-- OK. And that was that. If you're expecting any sort of customer service here, better look elsewhere.

I’ve never dealt with such a friendly staff! Tami the manger went out of her way to help me today, and spend over a solid hour figuring every way she could credit back fees, clear checks with holds. This is the first review I have ever written, I don’t take time out of my day to ever do this, but I figured I needed to pay it forward. The most helpful bank ever!!! If you don’t have an account here, you need to!

Living next to this branch has been a nightmare recently as they have been doing renovations at night with loud power tools and construction workers talking loudly well past 11pm on week nights. Also they like to schedule power washing of the store in the early hours of the morning, usually around 4am. Worst neighbors ever.

For over 10 years, this has been the bank for me personally and for my business. I have had a great experience here: very pleasant personnel, no unexpected fees, good online systems and my transactions have been posted quickly and accurately.

Customer Service is always great !!!

Wells Fargo Dealership for auto loans removed the online site and asked it's customers to now use Wells Fargo.com. I did as the letter instructed with a "successful" response. I went to use it and it wouldn't work. I did it for a second time with a "successful" result. I went to pay my auto loan and it would not work. Calling this bank is a nightmare. I made an appointment to go in and met with Frank. I explained my dilemma six times and he didn't listen whatsoever. After each time I spoke, he asked "what can I do for you today"? We used to do all our banking with Wells Fargo and then we switched. We are grateful for the auto loan but if I had a choice, I will never use them again.

They charged me $10 for each cashiers check that I needed urgently and wouldn’t wave the fees. Considering the money and credit cards we have with them this is totally ridiculous. We are pulling out of WF.

The bank tellers are always kind and fast! Definitely recommend Wells Fargo.

Alex is Great! I love my bank. Very professional and friendly staff.