Webster Bank Connecticut Ave, Norwalk

This bank is unethical and terrible. The people that work there practiced discrimination on me because of my Latino accent and would not allow me to cash a check that made to my name after a showed proof of identity and then said they needed to call and confirm that it was legit because she said “I don’t know what you’re using this cash for”. My friend cashed a check the same amount next to me from the same place person and they didn’t ask any questions.

nasty, incompetent, and dishonest. Other than that, they're a great bank.

I have been making monthly deposits to my mother's account at Webster Bank on Connecticut Ave. in Norwalk, CT, for years (well predating Covid). I do not have an account there and I prefer the drive through. I write a check with the account number in the memo margin and "deposit only" endorsement. Some of the time there was a need to explain a second time but if, they spoke and understood the English language it was always understood and they were totally accommodating. Until my last two deposits, all transactions were professional. Then I had the misfortune of dealing with Mirtha. I do not want to say that she is lazy but given the total refusal and lack of ability to explain why she could not fill out the deposit slip (despite every other employee doing so), it is difficult to conclude otherwise. Second only to her obvious lack of comprehension of what was being asked of her, was her complete disregard for minimizing contaminating contact DURING A PANDEMIC. I questioned her a couple times believing she does not comprehend what I am saying but clearly she did not care. Even after I said I hope I do not cough on the pen, check, and of course the deposit slip that anyone can fill out because it does not require a signature, she still insisted I fill it out for her. Also, it is clear that the very last thought in Mirtha's head is expediting on behalf of the other Webster customer's convenience. ELEVEN THUMBS DOWN! PS: Stay tuned for next month!

Horrible service and extremely long wait for basic task

Had Gita attempt to help me but refused to do what customer service promised me. Webster in general has to be the worst bank I have ever had

Terrible customer service!!!!! I am entering to the bank, there is NO ONE in the bank TWO tellers I asked for a bank check and the lady is telling me that I can go to ATM. There was a reason I went to the counter, but my mistake again I choose Norwalk branch. I left and drove to Darien branch- amazing service.

Bad experience with this bank, branch manager not to friendly.

This Webster bank is good stuff. Excellent, really...