Webster Bank Washington Ave, North Haven

I love diane! She read my mind and was one step ahead of me. I hadnt recieved my new card in the mail for 2 weeks when i went through the drive thru and told her what happened she went the extra mile to make a call and order me a new one. And when she didnt hear from me she was nice enough to cancel the one that was lost in the mail and issued me a new one! People like her make a terrible day, a better one! Thank you Diane!!!!

Staff seem friendly yet don’t follow through on what they say. I had an issue with the bank charging over draft fees, When I went to the branch in person, the woman helping me spent an hour on the phone with support staff trying to explain the charges to her, Clearly no one knew the answer and yet they refuse to refund me the entirety of the charges (only one Courtesy refund). I called today at 3:15 to ask about a transfer from another bank to my account, the woman at the branch seemed very frustrated with my call because she was “just leaving” and continued to huff and puff about my simple question as if I were a burden to her. She claimed that she was going to have someone look into the problem and get back to me. No one ever did. Poorly run branch and staff that is clearly just trying to “get through the day” and nothing else