Webster Bank Coles Rd, Cromwell

If I could give zero stars I would. Ive never had such a horrible awful disrespectful experience by a bank in my life. I'm not a customer of them but forced to deal with the awful assistant manager with regards to my deceased mother's account. She never advised me of the banks policy and procedures regarding the matter, had no empathy for my recent loss, then because of which and my own mental illness she decided to throw me out bc I was visibly upset and raised my voice at her. The next trip was no different, went back w a court order and she still didn't do her job and inform me of anything. The corporate office was the one who told me I had to wait 10 business days for the legal team . It's now been 14 and they again failed to do their dam job. I made a formal complaint against them and will also call the BBB. URGE YOU TO NOT DO ANY BUSINESS WITH Them IN ANY MATTER. The assistant manager needs to get fired, her conduct was not become of any associate never mind an assistant manager.

Over the past month I have asked the staff at Webster Cromwell bank to print out numerous statements and to do other tasks for me sometimes daily. The tellers have been very helpful in meeting my numerous needs. I appreciate having a local bank that remembers me and cares about my needs. Thank you to all the tellers who have been so helpful!

Very friendly staff. Great mortgage rates and refi products Recommend to friends and family.

I went to join my wife’s account and the teller added someone else with the same name to her account. We ended up having to freeze our accounts all because the teller did not double check. Inept.

This branch’s assistant manager was not helpful at all. He seemed bothered to even help me and I had to end up going to the Wethersfield location which is about 15 mins away from me and they are always so helpful in that branch! The Cromwell branch needs to train their managers on customer service and not just turn customers away. I will never go to this location ever again! They have never helped me with anything! Worst branch to go to! I will continue to go to the Wethersfield location.

Definitely will never consider Webster bank for any needs. Years ago I had a personal account and I closed it because of issues I had with them not keeping their word when I did what was required. Yet again 7 years later and a different branch and it was turning into arguing. Then they claimed their legal team needed to review this and thst in a few hours i would receive a call either from Austin. Never received a phone call or anything a week later and still nothing. I went with Peoples United and i am so glad that I did. They treated me nicely and were able to handle the matter. So avoid banking with Webster Bank. They do not keep their word nor what they truly doing beyond basic teller banking. I'm disappointed I tried to them another shot.

Webster bank is the worse bank! Got a collateral loan with them with a fixed rate and they just decided out of the blue to start charging me more without ever notifying me or anything. Broke the legal contract that I had with them that said I would pay certain amount and they just decide to start to up the amount even though the contract says a pay this old amount for five years. Horrible and illegal!

Slow this Webster workers are very slow I am at the drive thru for an hour drive thru are not suppose to take 30 mins per car. Ridiculous I am still here

Jad gave excellent service and was such a great help. i will be coming back more often

ZERO STARS*** Dan the Manager is an Absolute JERK*** Rude, No Common Courtesy , DOES NOT Take Responsibility for Major Errors on Accounts** Switching Banks..