Webster Bank Central St, Wellesley

I'm trying to enroll my mortgage with Webster Bank after Webster bought Sterling Bank. The online process failed, the phone wait time is over 30 minutes and when I left my number for a callback, my phone rang after 90 minutes and Webster Bank hung up in about 2 seconds before I could answer. Obviously this was someone in the call center gaming the system. Not a good start to this nonconsensual relationship.

I’ve banked at a lot of banks and Webster bank is truely 5 stars. They treat you like family, always helpful and make things easier for you. Knowledgeable and extremely helpful. Small banks are the way to go and not the big banks.

Everyone in that branch is very kind and supportive but Ekaterina is a jewel to us. She goes out of her way to help. We can only speak highly about that team and recommend them without any hesitations.

This is the worse bank that I’ve came before , they are unprofessional, they don’t care if you need to cash a check and you are not a costumer they make you life hard , the manager asked for 4 forms of ID and he took more than 30 minutes to cash a check because he just didn’t want to help me , never go to this bank , never , the manager is a unhelpful person, they deserve a zero star but I don’t have the option

Love the customer service and banking professionals. All are very helpful. The service by phone is also superb. Never thought I’d love my bank but I do!

I opened an account online over the weekend and decided it wasnt going to work for me. Call CS Monday morning and they said in order to close the account I needed to pay $15?!? I hadnt even funded the account yet!!! I worked in banking for over 20 years and I have NEVER heard of this! Horrible bank. STAY AWAY!!

I used to bank there until I had a problem that they caused when I brought it up they turned around and blame me for it. Also one of the staff members hung up the phone while speaking with me and the customer service representative from their own bank. Awful experience overall.