Wawanesa Insurance Mission Valley Rd, San Diego

My insurance increased because I no longer have 2 cars it went up $70+ I have 3 more payments left until renewal and I won’t be renewing because we have to pay it in full now instead of monthly payments, I had no problems with this insurance company before…also I don’t understand how they can tell us how miles I drive just because I live in California!!! I was recently was laid off so I’m not even driving my car everyday to commute to work. I was recommending this insurance company to family, friends, also neighbors but not anymore, thanks

I was very happy with this company pricing and costumer service until my car involved on vandalism,, the damage is around $1k and for that here is the email I’ve received when I file the claim… As part of the investigation and as stated in the policy, we respectfully request your timely and full cooperation in providing us with the following materials and or information which are relevant and necessary for an accurate evaluation of the claim: Please provide us -We need our signed and returned General authorization. -We need copies of your vehicle’s bill of sale, purchase agreements, proof of payment, and time dates condition photographs. -We need (2) months of bank records before the loss. -We need proof of income before the loss. -We need copies of your cell phone logs/texts records ranging from 4/4/22 to 4/18/22 -We need copies of any and all vehicle maintenance records. Please provide any and all contact information to your vehicle’s prior owner. -We will need your recorded interview -We will need to complete a vehicle inspection for all allege repairs. They wanna access to my whole life for this ,, it’s unbelievable…

I was a customer for over 20 years. I left about 6 months ago and been trying to purchase auto insurance online. They make it so hard to purchase insurance online and want so much information before purchasing and want customers to call in and give bank information for the payments to EMPLOYEES Ummm I don't think so!!! I hope an employee steals customers bank information and get sued!!!! Mercury and a lot of other insurance companies make it so easy to purchase online and don't have to give employees our bank information!!!

What and horrible experience I've been having right now! My car has been in Caliber Collision for over a month now and, they been saying that one of the parts its in backorder. My 30 days of rental are over now, and, I've been asking an extension for over 2 weeks now, Ivone Gonzalez told me that my extension wasn't approved and when I asked why were the reasons of that she told me she didn't have that information and, as soon as she get it, she will share with me, that was last week, I've been leaving messages to her and no response. And for now, what I can say it's as soon as I get my car back I'll changing my insurance for SURE! They said they have #1 Customer Service but, I cannot find that ANYWHERE. Please, go to any other insurance!!!

My Dad was in the aisle of a parking lot when someone backed out of their parking spot into him. Wawanesa said they would not cover the damage because the other driver said that my Dad ran into them. That makes no sense because the damage on my father's car was on the side of his car. If my Dad was pulling forward the damage would be on the front of his car. Plus, when you are driving forward you can see in front of you. Someone backing out can't see behind them. So the likelihood that my Dad ran into a parked car is very low. In addition to damage being on the side of my Dad's car. This was explained to the Wawanesa insurance adjuster Tarinee Rangsuebin multiple times, but she didn't seem to care. She said my Dad was responsible for the damages to his car. This doesn't seem like a fair decision at all.

I agree with other comments that new management and new policies have lead to our huge disappointment with Wawanesa. Our family has been a loyal customer since the 1980's and I am sorry to say that we are forced to take our business elsewhere.

After Nearly 30 Years With Wawanesa And A Great Defensive Driving Record, I Found Out (Through My Own Experience) that the New Management Is Not What Made this Company. I'm Sadly Following Others To Different Carriers.

I just wanted to get your attention, you have to be careful, you should not trust any insurance this insurance, they made their eyes soft and in the end they cheated me I paid for comprehensive insurance and at the end of the story in January 2021, they stole my car. They investigated for a year, they found nothing and in the end, they don't want to pay my insurance it's discrimination because they thought I'm an immigrant that I don't know my rights and I'm going to leave fall. I will not give up . I trust the American justice system will do its job. I will sue you even if it will take years you will pay to last dollars

Rude customer service representatives after waiting on hold for far too long. I’ve been a member for years and was truly disappointed today. Will be changing insurance carriers today.

I can’t speak for Wawanesa as a whole because I had an open case for months, but it wasn’t until Matthew Celis was added to my case that my issue was resolved. Thank you, Matthew.

We are new to Wawanesa and thought we were going a step up from the Costco insurance we had for 20+ years. We are VERY disappointed!!! We submitted a glass claim and was sent to their glass department who said they would take care of it but didn't. We had explained to the customer rep that the part alone for our Lexus windshield was around $1200. They said they would override that and take care of it and the claim would be sent over to Lexus. They never sent the claim. I called them from the dealership and they said no that I didn't have some sort of coverage to cover Lexus parts that I only had it on my other two cars. I had explained to them that I only put Lexus parts on my car etc. but it didn't matter. They said they reviewed the tape and that I only had elected that type of special parts coverage for my other cars and not the Lexus. I asked if they could make an exception that I wanted that coverage and they never got back to me on it. They only replied saying someone could review the recording that I never selected the special coverage for that car. Neatless to say I miss my Costco auto insurance and wish I had never left them!!!! Truly Disappointed with Wawanesa!!!!!!!! I guess I should have read the reviews before switching over!!!!! To top it all off I just got a call from my dealership saying that Wawanesa has only agreed to pay $120 dollars total and won't waive my deductible. They originally said they would pay $800. Very dishonest company!!!!

They will send you to their partners shop to get an estimate, then the shop make way underestimate your car repair, when you decide to go with different shop to repair your car no shop accepted your car because it's underestimated and once you find somebody to fix your car they give your shop hard time to accept and authorize the repair. They are pain. Edit: I have sent an email based on your request i hope we solve this issue.

A pipe broke under my house and these awful people didn’t want to cover it. I had to put a public adjuster and only after 1 year as 2 months got they to paid for it. Then a tenant that we had upstairs damaged a little hose/pipe from the dishwasher and didn’t tell us for a week and so we had water damage on most parts of the kitchen and down to our garage. They tried to not cover again but after 3 weeks of talking back and forth and we reminding them about a public adjuster they decided to covered it. Now we received a letter from them saying that they will not cover us anymore. No only that, they made our claims public with lies for other insurance companies see it and make it difficult for us to find another insurance. So if you are looking for home insurance wawanesa is NOT A HOME INSURANCE OR THEY DON’T UNDERSTAND WHAT INSURANCE IS FOR! Scammers!!!! I absolutely don’t recommend this business! Replying to Wawanesa response: Your reply is only to not look so bad to “new possible customers” because if you guys would want to help you wouldn’t do what you did. If you would have a bit of professionalism and honestly this review wouldn’t happen. Something I hate to do is to leave bad reviews but after 2 years of unprofessionalism and dishonesty I feel obligated to post it so other people run from you!

The will give you better full coverage and lower deductible for a little bit more the what your paying for the lowest full coverage with a high deductible. I told recommend this insurance I was totally thrown back with the second best full coverage cat. With a 500 deductible for 118 that great I was pay 99.00 for the lowest full coverage and a 1000 dec. If I knew this back then I would have change a long time ago

This company is a complete rip off and doesn't do as they promised, in fact they do not have the clients’ best interest and hire people that are not qualified and untrained. We decided to use another insurance agency after many bad experiences, one they do not protect their clients and will immediately throw out every case in the favor of the claimant on the other side whether or not the claims are true or not and put the burden all onto their clients while rising premium costs. We got into a terrible car wreck in which the other party fabricated and lied about what happened and this company didn't do anything to help and immediately decided it was our fault without looking into the matter and taking it seriously, this is disheartening and disgusting. They are deceitful, callous and cruel, and you really get what you pay for. I don't know how they are still operating but every faction of their company located in Canada and across the United States has complaints. Unless you want to be perpetually angry with lack of support and compassion and like to waste your money don’t give them your hard earned money.

For this company you have to have a near perfect driving record. And if you get into an accident or two your rates go up dramatically. This insurance is for people that don't drive very much. If you're a veteran or active duty I would recommend USAA their prices are either cheaper or similar to this company.

I have a policy with them for 5 cars, I noticed that they take too much for one of them and I got a better offer from another insurance company, so I contacted Wawanesa and requested to remove the vehicle from my policy, later I reviewed my policy details and I found that they removed the vehicle but they increased the premium for another vehicle from $ 293.95 to $518.18 , I called them asking about the reason and their answer wasn't satisfied . Therefore I will remove this vehicle and deal with another company too. I may do the same for other vehicles.

Worst auto insurance company ever. We have been w/ wawanesa for a very long time. Filed a claim recently and I was told they will pay me $291 for $3200 in damage (the amount minus the deductible), AND, I was told my insurance rates may go up if I accept their lousy $291 claim money. I have referred so many people to wawanesa too…never again. Don’t get scammed like I did. Use another insurance company that is reputable. Rep Andrew Koch was very rude and awful to speak to.

They can't work around your schedule to speak with them. Plus you can hardly understand the agents. If you need to file a claim, just know they'll take their time on helping you. "Supposedly" lower rates but you get what you pay for.

We have been members of Wawanesa for over 25 years. Our adult son was involved in an accident while he was working. Earlier this year members received email notifications that delivery services would be covered due to Covid-19. This is misleading and not the case! This company has elected not to cover this accident and cited that there delivery coverage doesn’t include businesses who delivered before. It is a complete joke! They have no problem taking your money but hopefully you don’t ever have to file a claim. 25 years and we are done with them. ***UPDATE****12-10-20 I will be the first to admit when I am wrong, and when a business corrects an error. Wawanesa has since responded to my complaint and has completely resolved the situation to more than a satisfactory outcome. While my intent was to begin looking into other insurance companies (my son will be for sure), we will continue to remain with Wawanesa after this situation was resolved. Thank you.

I was skeptical about all the one star reviews until I had to deal with claim department... Somebody with a Missouri license plate backed into our car in a parking lot and damaged the front bummer. Seemed like a simple enough claim procedure but it turned out to be such a headache, mostly because Wawanesa did nothing. I mean literally nothing. We submitted the license plate and their insurance information but turned out their policy had expired in 2012. We only found out because we called their insurance ourself. I never had a chance to speak to my adjuster - only got brief voicemail messages from her saying she still haven’t heard back from their insurance company. They never even scheduled an assessment for the damages done to my car. Three weeks later, I had to call the claim deadline because I couldn’t get a hold of my adjuster. Turned out, they had already closed the case without me even getting any kind of notice or settlement. I asked for the case to be reopen and still, nothing. I inquired about the “uninsured motorist waiver” that I purchased with my policy and their answer was that in order for the deductible waiver to kick in, they have to be able to verify that the other vehicle is in fact uninsured. Common sense would tell you that if someone gives you a policy number that we’d in 2012 in 2019, they clearly don’t have insurance... but no. So thanks to Wawanesa, we are now stuck with a damaged car or forced to duct for something we didn’t even do. We’re definitely switching. It’s not worth it.

I had a similar experience with another reviewer on here. I’ve been with this company for 15 years now, am on auto-pay and have never paid late. I’ve referred countless amount of customers to them over the years and used to rave about them. I’ve NEVER had an accident that was my fault, nor any tickets of any kind during this whole time I’ve been a loyal customer. I USED to have great rates from this company but then when I sold and dropped one of my cars from the policy, my rates INCREASED BY ALMOST 100% instead of decreasing for NO REASON OR WRONGDOING ON MY PART. (Should be illegal) I didn’t have the HIGH RATE BEFORE I had two cars on my policy and still am furious over this. I called to complain and they said they everyone’s rates went up to be in line with other insurance companies rates!! RIDICULOUS!! My car is 12 years old now and I pay MORE NOW than I did when it was brand new!! Furthermore, I was recently rear-ended on the freeway and am being screwed over by the other drivers insurance company so I reached out to Wawanesa for advice and assistance and they wouldn’t do a thing to help me. This company USED to be the best, with great rates for good drivers and great customer service but it’s now just like the rest of them...Only concerned with their profits! I’m searching for a new policy now. I suggest you do so as well.

Horrible experience! I was recently hit by another vehicle and I went through Wawanesa to get my car fixed while the other guy did accept responsibility Wawanesa is falling short in taking care of me (Their own driver) They say they will take care of you but then want to put After Market parts in my new vehicle. They can care less. They say I didn't include it in my policy when they NEVER explained that. They want to talk to normal people with their “insurance language” and expect us to understand. My adjuster's name is Timothy Webb and we had the horrible experience of having to talk to Jason his supervisor. He is NEVER available and is constantly giving us an attitude. He acts as if we are taking money from his check. This is the insurance WE PAY FOR because we thought it was reliable and would care for us. BUT THEY DONT!!!!!! Stay away from WAWANESA! We might consider arbitration at this point. HOW AM INTHE ONLY ONE TO LOSE IN AN ACCIDENT THAT WASN'T MY FAULT, just because I have BAD INSURANCE!!!!!! Stay awayyy!!!

Great customer service 👏 Quick claim processing time. They never ever give us the run around! Absolutely Love Wawanesa for our Auto insurance.

Yesterday my car broke down and I called for a tow service and I found out that I no longer qualify for roadside assistance because my car is older than 14 years. I've been a policy holder for 2 years I will definitely be looking for a new insurance company as soon as my policy ends. One of the reasons you get full coverage is to make sure you have roadside assistance.

We have had wawanessa for 3 years now and it is by far the best insurance we’ve ever had. About a year ago my husband got into an accident that was 90% his fault. He completely totaled out Honda Civic after hitting a horse trailer. They took care of the car and paid us blue book value for the car which was actually more than what we paid for it just a few months prior. Our rates barely went up (which are way super cheap) and they got us the check in less than 2 weeks. Customer service was amazing and I am so glad we got to keep our insurance.

I have been with Wawanesa Insurance for about 25 years. Come to find out today that cancelled my insurance because they said that i did not make the payments. For 25 years never even have a late fee. I usually pay yearly untill change it to every 6 months. They never contacted me over email or mail. They also don't let me renew my old policy. They said that i have to start a new policy. That means i would lose all my driver benefits throughout the 25 years that i have been with them. They want me to start a new policy because so that they can charge me a higher rate. I have been a loyal customer of of them untill today. They would drop your old policy because you had all the good driving discount and told you that you have to start a new one just so that they can charge you a higher rate. So you want to think twice before getting this insurance company.

Ive been with Wawanesa over 6 years for both my car and home. I just got my renewal in the mail for my car and the policy changed from annually to every six months, no big deal, but my premium went from $480.76 annually to $302.55 every six months. I have no accidents no claims, nothing at all. This is for limited liability and I waited on the phone for an hour to speak to someone. The customer service rep was nice, but he is going to have a bad month with all the upset costumers.

I've been a customer for the past 10 years. After Covid19 my driving routine changed. I talked on the phone with a representative and I explained how I went from driving 5 times a week to 1 time a week. She was very understanding and made some adjustments to my policy, I couldn't be happier with my new rate and the excellent customer service they offered me. Five stars!

I don't know what is going on with Wawanesa but they are terrible now! Use to be able to get someone on the phone but now it is impossible. I have yet been able to get someone on the phone in under 25 minutes 100% of the time I've called!!! I don't know how they rank #1 in customer satisfaction??? Who ranked them? Nearly impossible to make changes to my policy. When you do get someone on the phone don't expect to get it taken care of on that phone conversation. Takes them at least 3 tries to add a car to the policy or a simple attempt to add a checking account for automatic payments. I am very unhappy with their customer service! If it wasn't for their cheaper rates than their competitors I would change insurance companies no questions asked. I haven't had to use them to file any claims and hope that I don't have to if it is this difficult just to make a change to my policy. Just one giant headache dealing with them. I would highly avoid if I was you!

Emily Romero is the WORST claims person on the planet. unresponsive, void of any human emotion, doesnt are about anything but getting off the phone with you. I have had the unfortuante experience of dealing with her on claim anaigst their insured. She has been virtually no help at all. Her supervisor Saundra has been far better with explaining and communicating with me. I dont have Wawaneesa BUT if this is how you handle claims I will never have them and recommend noone give them your money. I signed a release for payment 2 weeks ago and JUST TODAY they tell me it will still be up 4 weeks until we process your check. I have no car and no money to go buy a replacement since your underinsured customer totaled mine.

I recently had my car hit in the rear-driver's side by a guy making an erroneous lane change. This was on a Wednesday. I got his info, took my car to the dealership to get an estimate, and then went to the Wawanesa office in Mission Valley. I gave all of the information to the claims department. The repair company recommended by the dealership called me the next day to bring my car in, I got a rental car through my policy ( had to pay $5 per day because $25 doesn't cover any rental), and I was driving my car by the next Friday. I absolutely appreciate their resolving my claim so quickly. They're even trying to get my deductible refunded to me as well. This was my first claim ever, and I have no complaints.

I'm new to Wawanesa Insurance , Someone actually recommended this insurance to me. I was told this was a great insurance company . As soon as I got my insurance I was in a accident The second day of being insured. I'm not satisfied with this company at all. Coming from Allstate Where I was in good hands, They made sure I was taking care of. The Representative who received my claim didn't take down the right information and thats not unacceptable. I will look into getting a different insurance policy with another company .

We also will be looking for a new insurance company. We have been with Wawanesa for years and have all their discounts due to good driving records. We recently just purchased two new vehicles and added them to our existing policy and took off our two older vehicles. Noting our two older vehicles were less than 3 years old. After having our new vehicles insured for almost 6 months we received a notice they will not renew us because they are registered in our business name. As I said we have been with Wawanesa several years with several cars all registered the exact same way. When I called in no one was helpful or could give me an answer to this sudden change. Good news is all the quotes I'm getting are cheaper than Wawanesa rates. So sad after so many years and so many customers we have referred to be treated this way.

I was with Wawanesa 47 years. I missed a payment by accident. No email, no reminder. They had my email, phone, but no attempt to warn me. They cancelled my policy and boosted my premium roughly $400 annually to re-up with them. CA DMV sent a letter that my car registration would be suspended for driving without insurance for 60 days. Geico has autopay and reminders. Update. My mom had her auto and homeowners insurance through Wawanesa. I contacted them at least 3 times after she passed away because I needed to cancel her auto and also her home policy once we sold her home. They did cancel the auto, but continued to debit money from my deceased mother's estate for the homeowners policy even though I contacted them and told them her home sold last May. I emailed their service department 2 times. No response, but they continued their attempts to debit money from my mom's trust which I emptied. These people are either very crooked or very incompetent . Either way, steer clear of Wawanesa.

I have been with them almost two years due to their auto insurance reasonable price and they asked me to add road side assistance and I did. After two years I needed a road side assistance and they failed me so bad.. I am really freaking disappointed with their service. The tow truck company (Liberty towing company) they selected it.. they didn't show up and I missed my appointment with pepboys. I am going to end my contact with them that's mean not going to renew the policy.

Been with Wawanesa for about 3 years after being referred. At first was a pleasant experience because no accidents or claims submitted. Got into an accident where my vehicle hydroplaned in heavy rain and the vehicle ended up being a total loss. Things from there started to go downhill. When speaking with the adjuster to confirm whether or not I would be at fault for the accident they would never give me a straight answer and made it sound like I was not at fault because the vehicle hydroplaned driving at the same speed as the flow of traffic. A couple months later I receive a renewal notice and my premiums have doubled. I called them to ask why the drastic change increase in premiums and they said it was “due to the market changes in the LA and surrounding LA area like OC making it more costly to insure drivers.” So even then I was not made aware of the actual reason why my premium increased. Like any consumer would I contacted other insurance companies to get quotes and that’s when I found out that Wawanesa had put a point on my record and had in fact deemed me at fault for hydroplaning. I call up Wawanesa again and another rep tells me that they don’t put points on record because they just go by accident history for price increases in premiums. When I asked her to clarify what she meant about placing points on my record she then changed her words to say that per policy if the insured is at least 51% the cause of the accident then they would be considered at fault. Hydroplaning can happen at anytime it is raining. It all depends on a variety of factors. I get a call same day from a Wawanesa adjuster telling me that it’s my fault for hydroplaning because I was driving too fast even though I was with flow of traffic. I even asked the adjuster if he’s ever hydroplaned before and he says he never had and that it’s still my fault for the incident because my car is unsafe to drive. To sum it up. If you want an insurance company that will actually fight for you especially when acts of nature occur...WAWANESA is NOT the right choice. Also no need to respond to this review @wawanesa. We know it’s just for you to try and save face and justify your decisions. If you did actually help people out they would have updated their review to reflect that.

Good policies. Good prices. Good customer service representatives. POOR electronic options to make payments and adjustments on the internet. Ridiculously sad considering this company is based in California in the twenty first century. True their payment vendor is third party but I have never had a successfully payment take place. I must get on the phone and play the select your option game and then speak to multiple people just to pay my bill. But I do save money. I had hope though to not actually spend as much time annually as I do with this account.

We’ve had Wawanesa for over 25 years never had a problem cheapest insurance with good customer service never had tickets or accidents but had my Jeep stolen. Even tho it cost more to fix then worth I had just made the last payment on my Jeep before they stole and Wawanesa put it all back together just like new. No hassle the guy I delt with was awesome. Just wish they’d have coverage In Arizona

Eh, they're ok. Rates are acceptable and the phone customer service people are nice, knowledgeable, and helpful. Their website for paying bills feels like it's 20 years behind the times, and is the only place I pay bills that makes me feel anxious about giving payment information. If the site isn't trying to send you to an outside site, then you're directed to a page that has almost no information about your policy and bill. It's just barely functional enough to prevent me from cancelling my policy and going elsewhere.

I've had my policy for 5-6 years with them, i had No accident and i didn't get a dime from them, i received a letter stating that, they're not going to renew my policy because of the 1 moving violation ticket that i had in my record. so disappointed and glad at the same time that made me go shop around and find the much better deal with the better insurance company. i feel like they think they're the only one in the market and they're the ones gets to choose which type of customers they want. and they only wants the ones who just pay the monthly bills and never gets anything from them and the ones who drives like a 80 year old and never gets pull over. i guess they've never been in Los Angeles to find out that anybody can get pulled over for any stupid reason.

I just spend more than hour on the phone to try to add another vehicle and it was a NIGHTMARE I got so frustrated that I couldn't add the new vehicle and now I want to cancel my current policy. You guys need to step it up on customer service is really bad they make you loose your patience. Now let's find another insurance company that is better than this. What the hell kinda of service is ? I have been with this dam company for 10+ years!! and this is how you treat a loyal customer... Unbelievable . I asked to add car and they started asking me 99 questions , like dude... I just want to know how much it would be per month for insurance!!! progressive is soooo much better! they give you quote online , nice a simple and clean and they only need like 3 questions or so.

It is a pleasure to share my experience with Wawanesa Insurance Unfortunately My BMW was Totaled, the auto claim was presented processed and paid in a timely fashion.  Wawanesa adjusters Ryan and Stephanie made sure to keep me updated listened and  explained  the process , each contact with Wawanesa Insurance  was warm, helpful and courteous. Wawanesa truly embodies a for the people -centric philosophy and delivered an exceptional experience during a time when it mattered most!!! I'm so grateful to have peace of mind.. excellent, reliable  home and auto insurance coverage at an affordable price. Thank you Adjuster's and customer service dept for making a stressful time bearable.

Wawanesa has been my home insurance policy holder since 2001. In all the years I’ve been a member I have never filed a claim. In March 2022 I filed my fist claim which was IMMEDIATELY APPROVED by their adjuster after visiting my home to inspect the damage. This was followed by APPROVED demo work and promised repairs. Approximately THREE WEEKS into the project they sent a letter stating they reversed their decision and LEFT ME WITH A GUTTED AND UNUSABLE BATHROOM and LAUNDRY ROOM!! They have also discontinued communication. My contractor was able to make contact with the adjuster who now defers all communication to her Supervisor How is this possible after they approved the coverage and started the work? ANGRY IS AN UNDERSTATEMENT. As I will handle this legally I suggest you Go elsewhere! UPDATE: Wawanesa reached out after my initial review and made the situation right. They paid for the damage. I appreciate their stepping up and upgraded my review. I will be staying with them as my insurance carrier 👍

I’ve had wawannesa insurance for 26 years. I have never made a claim or received a ticket. I drive approximately 5500 miles per year. I have 2015 Lexus 350. My rates were raised 112.00 per 6 months (224..00 per year) When I called to question the rate. I was thanked for my loyalty but no tangible explanation. So disappointed in their response. I can no longer recommend them. 3/14/22 Wawanesa’s customer relations agent Tanya called to clarify the reason for my insurance rate increase. I understand why and feel satisfied in the explanation. I will continue my coverage with wawanesa.

Simply put. There are no problems until you have to get in contact with a representative, purchase a policy or deal with their unethical business practices just like all of the other insurance companies out there. Once Wawanesa has your money it's peaceful and quiet. Just before policy renewal time, they force you to replace your windshield unnecessarily, take a picture of your odometer, they amend your fully paid policy without your permission, underbill your stated policy premium and then come back months later threatening policy cancellation for non-payment even though you paid the full amount billed by them, Wawanesa. Just recently and 4 months into fully paid policy, Wawanesa sends an amount due of around $10. They begin threatening cancellation if $10 is not paid by a certain date. This is their underbilling scam. They wait until your policy renewal time to claim you haven't paid your premium essentially using the $10 difference they created as policy collateral. To force you into continuing with the policy and paying double fees, here's the kicker: Wawanesa is withholding a small portion of your full policy amount, to force you to pay a $4.99 service fee 2x just for paying your insurance premium online and then another extraneous amount due they created to double the service fee. I have spent hours and hours figuring out their b.s. Nobody needs this type of service.

This insurance terrible if you've been involved with one of their members. The don't call back, the drag their feet on doing paperwork to complete the report, won't get you a rental and get your car repaired. Stay away from this company.

If you have the unfortunate luck of getting into a car accident with this insurance company, then prepare for a LONG WAIT. Calling customer service won't help either. My body shop has already repaired my car days before the paperwork has been filed. An employee at this office worked only ONE hour because it was his birthday. If this employee finds and reads this, you should be ASHAMED of yourself. Birthday or not, you still have to do your job!

Absolutely ridiculous that they are demanding customers who have been with them for less than 5 years to pay their 6 month policy upfront upon renewal.. in these times, really?! Glad to see they'll be losing a ton of customers:)

I have been insured with Wawanesa for 30 years, and I am currently regretting that. I was in a very minor accident about a month ago (some bumper and wheel damage) and my car is still in the shop. I have been ignored and brushed-off at every step of the claims process. Wawanesa has done the bare minimum required by law to get my car completed in a reasonable amount of time. I have tried complaining and have been given only excuses my the manager I spoke with. My rental car coverage is running out today, and instead of making their lack of follow through right by extending the rental I was given more excuses. Sure, Wawanesa is a great insurance company because they are so cheap, but if you have a problem you definitely get what you pay for.

This review is for Darren Leyland, my appraisal. I got into an accident recently and I used my own collision coverage to fix my car. Darren Leyland was quick and diligent at working with my body shop’s supplements. He was also communicated with me aswell every step of the way. I am glad I have Wawanesa has my insurance co.

With the economy in its current state I was shocked that you are requiring customers to pay the full 6 month coverage in advance and not have the monthly payment option anymore. Terrible customer service.

DON’T get Wawanesa auto insurance. They have low rates but if you ever need to file a claim, they give low ball quotes and you can never get your car repaired with the amount of money they give you. I have been a customer for over 25 years and have only filed a few claims. The only times I have, they paid 1/4 of what it cost to repair my car. They are scandalous. Pay more to get better quality insurance that will actually take care of you when you need it.

I was in an accident two months ago. The other driver was at fault. Wawanesa took my case all the way to arbitration after the other insurance denied responsibility. I won the arbitration and am receiving my deductible as a refund. Spencer in the claims department ROCKS. Thank you my insurance company forever!!

Avoid this insurance company, they will cancel your insurance without proper notice(no call in advance, email sent post-cancel) I have been a customer for 9 years, make all my payments on time and I couldn't regret it more at this point.

If you can qualify, do not pass up any opportunity to join Wawanesa for car insurance! You'll never regret it. We've been with them 3 decades,& always are well cared for.

On June 12 My car was stolen. It was a 2019 Dodge Charger V8 It was my first muscle car and I worked hard for it. I went to the mall with my friend and when we were about to leave it was gone, I looked at my GPS tracker and it said it was in mexico, Called the cops and they basically told me it was a lost since its 20 miles deep into mexico. Called my insurance which is (Wawanesa Insurance) and the adjuster told me if they couldn’t find it within 30 days it’s be considered a lost. Its the 35th day and I haven’t received any response from my own insurance or the cops. My insurance said that they’re waiting for the report but its been over a month since they’ve said that. The customer service is eh but the company in general is just terrible im only 20 years old and Im being stressed out as If im 60, I don’t know how ill get around either because my insurance can’t extend the coverage on the rental they gave me. So now im screwed and I cant go to work without a car. I’m still going through the whole process but this is definitely terrible. On top of that they made me pay for insurance on a car that I dont even have anymore 😄isnt that wonderful.They’re just dragging their feet and not really caring about my situation. I’ve been depressed for a month straight, i really loved my car i did everything In my power to keep up with it and I was going to even make it faster than what it was. And for the insurance to just take forever and not care about my claim really disappoints me. I wouldnt recommend this company to anyone honestly.

I’ve gotten nothing useful from these people. I got in an accident over 4 months ago and I’m still waiting to get paid out for a truck that they are taking responsibility for. They tried sending me $100 for 2 car seats that were in the car in the accident. The extension information that’s tagged in their emails don’t work. On top of their miscommunication and irresponsibility, Now they are telling me I have to turn over my rental car, meanwhile I have not received payment, they have taken possession of my truck, they are waiting for a 10 day pay off from my financing institute, which I’ve provided, since I can get ahold of my bank 10x before they even attempt to call them. I honestly don’t think they need to know how much I owe, their concern is only what the vehicle is worth. I’ve tried calling them and the answering service runs you in circles. I think at this point I’m just gonna come out of pocket and get a lawyer.

Got a letter today that Wawanesa will cancel my policy on next renewal. Letter stated - "Based on information provided to us by Cape Analytics, it has come to our attention that your roof may have reached its serviceable lifespan and/or appears to show excessive wear and tear. While we obtained information from CAPE Analytics, a third party vendor, report analysis and subsequent action was solely determined by Wawanesa. Roof surfaces and all roofing components must be in acceptable condition, free from any obsolescence or defect, including but not limited to sagging, chipping, splitting, curling or granular loss". They sent me a satellite picture which was probably taken from google maps. Which showed nothing except the repairs I had done about 7 years back when I bought the property. How can Cape Analytics figure out my roof condition on a satellite image? I told them I don't have any leaks and if I get certified by a professional licensed roofer and if nothing is wrong - would they reimburse me? They said "NO". The good news is as I was speaking to them, I went on the web and within 5 minutes signed up with amazing new company "Lemonade". To my surprise it came out cheaper with better policy limits and less deductible. Only thing I can credit Wawanesa is helping me to find out better alternative. I canceled Wawanesa policy during the call. LEAVE WAWANESA and JOIN LEMONADE. One credit I can give is to the "Wawanesa Customer Service Agent". She was great and understood my frustration and even spoke to her manager.

This is the worst company that I have ever done business with. I have honestly experienced nothing but frustration and anger dealing with my insurance. While I was out of town in the beginning of March 2021 my car was stolen from the drive way of my home, my home was also burglarized, during the burglary the pink slip to my 2012 Fiat 500 was obtained ( not an expensive vehicle....but I loved it !!!), pink slip in hand the Fiat was registered and sold without my permission or knowledge. I get home to realize what had happened and contact the appropriate authorities to report the incident. I contacted wawanessa shortly afterwards to file the claim and that is where the horrors begin. The first problem. My full coverage insurance includes a rental car while my vehicle is being repaired or replaced. Wawanessa informed me that due to the unusual circumstances surrounding the theft they would not cover the rental. They suggested that I pay for the rental with my own money and if or when they decide to approve the claim they will reimburse me for the costs of the rental vehicle. Had I agreed and rented a vehicle the current cost out of pocket to date would be 3600 dollars and still no approval insight!!! I don't have that type of extra money...so I have been without a car for the last 4 months!!! I have no way to get to work or school. I am forced to beg friends and family busy with their own lives to drive me around or take experience ride sharing even though I paid up front for yearly insurance to assure this would never happen. Now the claim is taken forever to process I hadn't heard back from anyone for all most two weeks. Finally I am contacted and the woman is mean and very frank. Not at all the consideration I am needing. She implies that they basically don't believe me and require a lot more evidence. So I provide everything they ask for and more. Photos of the home after the burglary, my original bill of sale, I even contacted the dealership I purchased from and had the owner sign an affidavit stating I bought the car from him, and more. Then the require a notarized statement, and then a long recorded interview with an adjuster who isn't very nice either. I complete all their nessesary paperwork expecting then to be paid. Of course I don't hear back for weeks. I keep calling with the same answer told to me each time " we are still reviewing your claim " its now been 4 months still no resolution. I'm out a car the least they could do is give me back the money I paid for the yearly policy. Dont use them!!!! You will also be disappointed!! Any other company would be better. Plus the are expensive you think your paying for quality service but obviously that's not included in the cost!!! The company commented on my post stating that they hope to resolve my issue promptly while at the same time sending another letter to me stating that they need additional time in order to investigate my claim!!! I feel like they plan on dragging this out indefinitely in hopes I forget about that claim or become so frustrated that I give up !! All to avoid paying a small less than 15 thousand dollar claim. That amount is so nominal to a company of their size but that amount of money is so vital to me and my personal and financial well-being ( isn't that why we purchase insurance...to protect our lively hood and financial well-being?) Then why is it that with insurance I am suffering so significantly? Its incredibly frustrating and I'm all most to the point where I'm beginning to feel like I am trapped financially and have lost so much I might not ever get back to whete I was before all of this happened to me. It's incredibly unfair. I just hope to prevent this from happening to someone else..if that's all the good that can come from my misery.

After waiting 5 days for a response to my quote request for my family, including two college-aged drivers, I call. The sales guy absolutely wanted to capture the sale by phone but, because of the multiple cars, addresses, drivers, etc., I had all my information in a file. They refuse to take the information that way (which means that their quote also risks being in error and taking considerably longer than necessary. Their inability to understand responsiveness to customers is bad enough. Pushing me to a format that I not only wish to avoid (my voice goes bad quickly) but I have gotten quotes from other agencies using the same information file format with no objection. Face it, they don't want your business unless you comply. Move on, nothing to see here. (If you have youthful drivers, GEICO and Costco Connect by AmFam have been the best rates so far.)

Horrible customer service. I have been a customer for 30 years and first time involved in car accident. I have to call agent to get any information, not returning call ,no emails. Very disappointed.

Wawanesa has horrible customer service! I was involved in a hit and run and my left mirror was removed in the accident. It took Wawanesa one week to provide me with a rental car that I pay for on my insurance policy. I later called the manager and she told me that this was because my car was still operable even though it is illegal to drive in California without two side mirrors. After I took pictures of the damages and sent it to the estimator, they estimated the wrong parts for the car. This caused some issues with the auto Body Shop and spent some extra unneeded time at the shop. I was then called just hours before to return the rental car otherwise I would be charged an extra day. When I rushed to the auto Body Shop, the car was not even done until the next day. In the very end, I was still charged for part of the rental car that was not communicated to me from Wawanesa that booked the reservation for the car. I know they claim they are the number one customer service car insurance company on their website but after this experience, I would question where that data came from.

I was perfectly happy with Wawanesa until my vehicle was totaled-not my fault. They were horrible. Their comps were not comparable.I obviously switched to another company ASAP! I have never given an insurance company a bad rating before.

I don't understand all of these negative reviews. Every interaction I've had with Wawanesa over the last year has been a pleasant experience. They provided a quote for me and had me signed up within half an hour, they had a tow truck driver out to me in 40 minutes due to a flat tire, they have been transparent about all fees and have been proactive about reaching out to me when it comes time to renew my insurance. I've never waited more than 2 minutes on the phone to speak to a representative, and every representative I've spoken with has been friendly, nice and polite. I love Wawanesa, and I'm sad I'm moving out of state and will have to change insurance companies.

Low price, low quality, low customer service. That should be their motto. I had Wawanesa car insurance for over four years. I never had any issues with them until I had to use their services when someone hit my car. It took over four weeks to process my information so I could fix my car. The adjusters lied to me about the process when they assured me things were getting processed. Then they blamed me for not giving them all my info when I did-so many times. The whole process was a pain and headache which lasted for over a month. The adjusters-named Philip and Sai-displayed awful communication and ethics. Take ownership for your mistakes. Do not blame customers for your shortcomings. Do not lie. I had to work with other people within the company because they stopped answering my calls and didn't respond to my messages. Furthermore, I had to call on my own behalf to make sure my claim got processed. Once it was processed, they lost the check to fix my vehicle in the mail. I had to call again so the dealership that fixed my vehicle could get paid. I was thinking about giving them another chance, but they never sent me my insurance renewal. At that point, I decided to switch to another company that treated me with respect and gave me a comparable insurance rate. They have the best price, but like the old saying, "you get what you pay for." I would not recommend.

Been customer for a long time. Never had any accident and payment is always on time. Every renewal price goes up rather than down. When we needed a tow the office is close and unable to locate our account. When finally talking to rep she was rude and not willing to be helpful. What the heck I am paying for every 6 months of when you need help they are not avail to just tow the car for a full coverage. I highly DO NOT RECOMMEND THIS COMPANY because they won’t be there when you need them for assistant. They are just vampire that will drain you wallet every 6 months.

I've been a customer of Wawanesa for about four years. The first couple of years their customer service was great. They were easy to get hold of and seemed responsive to my questions even though I have never had a claim. A couple of years ago their phone service went downhill. I could not reach anyone on the phone. I always had to leave my number and wait for a callback. I was willing to put up with this because my auto insurance rates were so low. I recommended them to all my friends. Well, this weekend I received my renewal notice and almost fell over when I saw the the changes. They have converted from 12 month policies to 6 month policies. That is really a mere inconvenience to me. The real mind blower is that last year I paid $698.00 for 12 months, but with this renewal, for the exact same coverage, they want $692.50 for 6 months coverage. That's over an 80% increase. That's ridiculous! I've had no accidents or tickets and have made no claims. So I called several hours ago and left my number and no one has called me back six hours later. Wawanesa just lost a very loyal customer

Terrible company. I just cancelled both my auto and home owners policy. And I realized now that they never changed my address on my account after I bought my house in September. So that means they were charging me a higher rate on my auto insurance based on my previous address and gave me a laughable policy on my home owners insurance in a completely different county. The rep I spoke to about the home policy didn’t even know what a condo policy was. My mortgage company told me the policy was not good based on the coverage vs deductible amount. They are a joke and a rip off. Go with a more reputable company.

Wawanesa has always handled my family fairly and professionally and ethically. We have had claims due to other drivers poor driving and Wawanesa has always done the right job in investigating and backing us up. Their pricing is excellent and I recommend them with out reservation.

I have been a Wawanesa customer for over 20 years. Just got my new auto insurance policy that went from a $640 annual cost in 2016 to a $460 6-month cost for 2017 - a 45% increase. I have had no claims in the past 10 years. The agent I spoke to was apologetic and said she understood why I would go shopping for auto insurance elsewhere. Follow up call with current odometer reading and assumed annual mileage did bring the 6-month cost down to $375, now about an 18% increase.

I’m always recommending Wawanesa Insurance. One of my closest friend’s husband was in the insurance field and recommended it. Megan took care of a claim perfectly with amazing grace and professionalism! I have my payment taken automatically from my checking account, so I haven’t had a hitch there.

Never had an issue with billing, appreciated the credit for the time we are indoors (lowered my rate), when I called in for something else I notified them I was driving ALOT less now of course and my rate was lowered instantly. When I did have a car accident a few years ago it was a pretty pain free process getting my car back to normal asap. Not bad Wawa!

This is not a review for Wawanesa Insurance that I would hope to write. However, I think it must be done so that others can know what kind of customer service and potential premium rate hikes they're in store for in the future. Or what they'll get into with this company. I will try to keep this very objective so that you can make your own decision. I've been with Wawanesa for a little over a decade and have 2 vehicles fully covered. My wife and I are good drivers, no accidents and driving violations. We've lived in Oregon the past 2 years and still continued to have affordable premiums. Our last premium, August 2016 to August 2017, was $1,260 for the year (2 vehicles fully covered). I have auto payment set up and never missed a payment. I received notification, via email, from Wawanesa that my policy renewal premium will now be $2,012 for 6 months. That's now $4,024 for a year, same time frame (August to August). That's a 220% increase! The reason for the rate increase has nothing to do with us as drivers but some unknown 'risk' in the area. That's all the Relations Rep told me and didn't give me any details about the risk. I post here so that you the reader can make a decision based on their sudden rate increase and decide for yourself if you think that's reasonable. If you're experiencing this as well and have been gouged with this rate increase from Wawanesa and live in Oregon, I encourage you to file a complaint with Oregon's Department of Insurance

I would like to say this company is awesome . Never ever had such good insurance. My trailer was stolen they covered it no prob no hassles, I have locked keys in car multi times they really saved the day.. My opinion there great!!!!

Wawanesa insurance representatives provide the worst customer service comparing to other insurance providers, especially, when you experienced filing a claim (they will become your nightmare!). The representatives are extremely rude, and as someone mentioned, they treat you as you owe them money or something. The only reason people have this insurance is because of the price; however, this recently is changing. Their rate is not that competitive anymore, so a loyal customer (over 15 years) , and a good driving record like myself will start looking elsewhere for a better quality customer service and for a better price. There is a reason why Wawanesa Insurance has such low reviews rating.

Had to deal with them due to my vehicle being hit by someone with their insurance. Took forever to hear from their agent and then they had to do an investigation to determine fault... My vehicle was parked when my drunk neighbor hit it, he told you that, what are you investigating??? Then they sent me to "their" repair shop, who quoted less than half the estimate for repairs that the shop I took it to quoted, I'm all for being frugal but when there is frame damage involved, its not the time to be cheap. Then she was shocked when I called asking about a rental since the repairs are 4-5 weeks and come to find out they rented me an economy car to replace my crew cab truck. What a joke!!! If it wouldn't cost me on premium, I would have just filed the claim with my own company.

Hello - Id like to share what an amazing experience I have had with Wawanesa Insurance Company. For the very first time I felt taken care of 100% every step of the way. My advisor was Sierra Johnson and not only was she prompt - she paid attention to me , she listened and she cared about my claim. My inspector Kinh Shiau was ALSO amazing. These people know what is it to give amazing customer care and customer service. I would recommend this company time and time again and I know this may sound very positive but I had NEVER met them or spoken to them before this and Wawanesa General is new for my family. We highly recommend them! 5 STARS all the way - THANK YOU guys for caring about your customers and in this case me. Thank you! Michael F.

I've been with this insurance company for a little over 6 months, and I have no complaints. They actually care about you as a customer. Very affordable insurance.

I have been with Wawanesa auto insurance for over 20 years. My premium was raised almost 100% without any notification (I paid $1000 last Sept that I thought was my usual whole year and just got a bill for $900 for 6 month to cover the car to Sept 2018). It took forever to wait on the phone to try to talk to a human being. This wait happened every time I called this company. I am going to find a different insurance company.

After doubling my rates over the past two years, I just got my renewal and they are raising my rates by another 13%. I have been with them for 15 years and had a perfect driving record the entire time and no accidents. This company is swirling the drain and trying to drain my pocket book while the are going down. I am done with this company. A good driver like me has way to many options, and I was about to look into giving them my home owners business as well as my wife's auto on two more cars. See ya, wouldn't want to be ya! By the way, to the Wawanesa rep that is going to offer her insincere apologies after reading my 1 start review. If you have to reach out to us after we post how terrible you are, it is too late to save face, so don't even bother!

I had to call Wawanesa this morning, to let them know that I have a new car. After being on hold for over 45 minutes, a computer voice offered me to leave my number for a call-back. I decide to take advantage of this offer, when the same computer voice advised that they are currently experiencing "difficulties" with their "call-back-system" - promised me to get me in touch with a representative instead, and promptly hung up on me. I called back, but after being on hold for an additional 90 minutes I decide that my time is better spent by looking for a better insurance company. I don't even want to think about what it would have looked like if I actually had a claim with these people. I can't say anything else about this company, my wife purchased the policy more than a decade ago, other than paying our bills, we never had any contact with them.

Car Accident Victim, Dealing with Wawanesa Claims is horrendous. They don’t help at all, if you are even thinking about using them as insurance good luck. Still dealing with a claim over a month. Charles in claims needs a serious attitude adjustment. Good luck if you ever get hit by someone with Wawanesa as well, it will just be a run around until you get frustrated and fix your own car.

Roadside Assistance is a Complete Joke I’ve been waiting for roadside assistance for over THREE HOURS what’s the point of me paying for this if they won’t even provide me with service. My claim is still being processed. 3 HOURS to process my claim and still going, it says to wait shortly while I receive a notification with the ETA of a service provider which never came. I’ve been on hold with the roadside assistance help for more than an hour. I live in the desert so normal temperatures around this time of the year are 110. Guarantee that no one will respond to any of my complaints.

I've been with them over 10yrs not 1 home owners claim, yet when I had a flood in my home and filed a claim, they played games with me for over 4months then denied me. The adjustor Irene Bernardo and investigator heather kirby are the worst people I've dealt with, incompetent, rude, unprofessional, sarcastic, lack of people skills, I can actually go on and on about my negative experience with them, heather actually delayed working on my claim for a month because she had a family emergency. Horrible experience, beware do not go with wawanesa.!!!!! If I could give them a negative number I would