Washington Trust Reservoir Ave, Cranston

My family has been coming to this bank for years but I've never had poor service like I did today. This long bearded teller didn't so much as greet me with "good afternoon" or even a "hello". Although I came in to make a deposit, I also asked him if he could break a $100 bill. He literally slapped his hand on the counter as he snatched the bill. As he handed me the deposit receipt he mumbled something I couldn't make out. Next time I'll use the drive-through.

Good bank, if you only do domestic business. The people who work here have generally been very helpful and easy to do business with. If you only do business within the country, I'd say it's a slam dunk. If you do any international business (like we do) then you'll need a different bank completely. Their payment processing is broken and doesn't understand foreign currency. We make a ton of purchases overseas (often in Russia) and can't use our debit card to do it with this bank. Their processing thinks the amount being taken out is in USD when it's actually in Russian Rubles. So a $1500 purchase gets declined because they think it's $90,000 not 90,000 Rubles. Even after hours of calling back and and forth with them, they can't offer a solution, so I'm having to move my bank now.

I apply for a refinance I texted at least twice a week with no reply just needed to know about the situation and sometimes I got a text just saying hi after that a few weeks went by I texted again no answer. Five months later I asked for my information just to be told that they lost it . Anyone is looking to refinance bank of America across from those people help me in 5 days was done and now just waiting to be all done with 2.125 % interest

Horrible service- lobby is still closed due to virus, ATM inside not working , impossible to set up an appointment, to withdraw larger sum they send you out to drive thru to stand on foot in a car line!