Vons Credit Union Arden Dr, El Monte

App is useless. Cant change payment dates over the phone or app. "Need something in writing for me to do that" they said. After asking me 21 questions just to verify who i am an phone number address etc... Makes no sense. But hey its a credit union NOT a bank they keep telling me. People are helpful. Thats 2 stars for that only. Going back to Wells Fargo.

I just want to say Vons Credit Union is the best bank.Customer service is always professional and kind especially Johanna. She is so courteous every time I talk to her and she always goes the extra mile to help me out.

I have been banking with Vons Credit Union for the past 14 years. I am a satisfied customer. I do everything online banking but when I nee to contact by phone I have to say they do have an excellent customer service.

Addition, they changed owners and Ive never been updated till now because the did not pass on insurance information....bad dusiness practice, Been a member for over 30 years, recently diagnosed with terminal illness, at 1st credit union was very accommodating, then tables turned many unnecessary and harassing calls made to distant family members while i was in treatments. Credit union would call just prior to closing, then they would not be in for days. Then again harassing call to family, even with the Credit union having all my contact info.

They've have always saved me from little mistakes and they take care of my finances so well. The only thing I would ding them on is when my card got hacked through my PayPal account on a Friday and it was after hours, so I had to call in and report it lost or stolen, but what sucks is i had to wait till Monday to present the dispute and wait two weeks for a new debit card.

I've been with VFCU since 2009. They've helped me with 2 loans and have resolved all my disputes with card theft or account hacking. Today Darlene Acero helped me with another dispute which I believed to be already in the works. It wasn't. I gave Darlene attitude and she still put up with me. And helped with the problem. Thank you ma'am, and thank you VFCU.

I've been banking with the credit union since 2007, I've never felt compelled to write a review until today. I've always thought the credit union has been very helpful and I've never had a problem with the them. I got my first credit card from them and also my car loan no problem. But today stands out the most. (9/23) I stopped by a restaurant to pick up breakfast and they charged me $918.03 I caught it right before I signed they tried to cancel but it still went through. I called and spoke to someone Named Darlene. She deserves a raise. She handled my problem fast and gave me some good advice to try to get a free breakfast lol!! Definitely a bank I will continue to bank with!

Vons Credit Union has, by far, some of the most unprofessional staff I’ve ever dealt with. I work in a customer service environment and can’t believe how some of these folks handle themselves on the phones. I’ve had my card information jeopardized several times with them, but have had zero issues with other credit unions. If that’s a concern of yours- it’s probably a good idea to stay away from this credit union. The real kicker- they’ll probably try to charge you for a lost card. Every person I’ve spoken with over the phone is extremely condescending and unhappy about having to do their job. I would not recommend this credit union to any of my friends or family. They’re a prime example of why people go with big banks.

They're okay. I missed a loan payment because I was out of work, and they harassed my sister and I until I threatened the person doing it, since then it's okay. They really need an operator after hours and/or on the weekend. Friday, I went to Best Buy to purchase a Surface 3 with accessories, which totalled $596 and change, that was declined by the credit union. About 30 minutes later I get an automated call confirming it was not fraud, and that I was in posession of the card. Experiencing that was quite frustrating, and I told the seller I would be back tomorrow(Saturday), but I am worried the same thing will happen again.*groan*

THE WORST BANK EVER!!! DO NOT USE!!! Good luck trying to get a hold of the branch manager Kathy god forbid anything goes wrong or you need help. She doesn’t return calls, and then keeps you on hold until they close so you can’t talk to anyone. Currently looking for a new bank even though I’ve been with them for 10+ years. I’ve had it with this bank!!!!