Vibe Credit Union Pontiac Trl, South Lyon

Never had a problem until I refinanced my auto loan with them. I have a joint account with my boyfriend and I was never told that because he wasn’t on the loan they would have to open me a new account. (Besides the fact that my first payment was due in a week, almost 2 weeks sooner then my original payment date with my previous bank.) They opened the new account without my knowledge and my due date fell on a Sunday and the new loan wasn’t in my online banking yet(since I thought it would appear in the joint account). So I had to be late to pay until I went into the branch the next morning and found out about the new account. So far I’ve been told twice, once in person and the other through chat that someone would contact me about the issue, have not heard from anyone. Another issue was when I got a phone call and voicemail regarding how in order to stay in good standing I had to fund the new account with $5, before I could return the call they transferred it from my joint account. Not happy with them at all.

I can not stress enough the customer service I have received from Vibe Credit Union in S Lyon!!! When you walk in, they make you feel like you are the only one that matters!!!!! They bend over backwards to help you in every and any situation and are always so very happy to do so!!!!! They are so very pleasant and always have a smile on their face!!! I have belonged to many financial institutions in my life and I will never leave Vibe Credit Union. I would like to say thank you to Ron, Lee, Amanda and Cindy!!! I just can’t say enough about these individuals and want to express my deepest gratitude to each and everyone of them!!!

Horrible place to do your banking! Supposedly all about the members yet if there's an issue with your account and it's not their fault they basically tell you tough luck! They could care less that you've been there for 15+ years but because they waived a fee for you once years ago too bad for you! And their "great rates for members" are not great! Anytime we've tried getting a loan we get better rates from actual banks that we have no affiliation with. Customer service staff are rude. And the manager is condescending & speaks to you like you are a child. But if you have A+ credit & a ton of money (not living check to check like the majority of the country) then Vibe will probably work out great for you.

The South Lyon branch is awesome! They have friendly staff and are always willing to help!

They're all so helpful and personable yet professional great rates and great services

Great place to bank. They are always understanding and work with you. all these 1 star reviews make me laugh. If your credit is good and your history with them is good, loan rates are awesome.

Great place to bank, my loan officer was might have been new because we hit a few snags that I feel could of been avoided with a little more seasoned worker. But the issues where fixed and it all worked out.

Went to the local branch, they were wonderful, quick and great rates for loans!

Vibe has great customer care and competitive loan programs.

Polite staff and a safe ATM.