Veros Credit N Broadway, Santa Ana

They approved my loan from a shady dealership that sold me a bad car. I put so much money into it in the last year I've had it; however, it still needs a new transmission. The car tugs so bad every three blocks or so. I care about my credit and I'm not trying to default on a terrible purchase. I fell behind on payments after the whole house got covid. They came for my car Sunday (as per our security cameras) and asked me to pay recovery fees that amounted to a car payment and a half, plus the two late payments. I paid it Wednesday and here we are Friday and no one can tell us when we can pick up my vehicle. Thank goodness I pay extra every paycheck for prepaid law services. I talked to someone this morning about my vehicle and left him with a copy of my car loan contract because now when the machine registers our phone numbers it hangs up on us. Thank the Lord I recorded every conversation with them because we got a letter telling us the towing place is auctioning our vehicle Tuesday even though they said it was taken care of and we were just waiting on the release form.

Excellent Customer experience with Rep I spoke with. Very polite and courteous, and NOT just at the beginning to complete the purchase of my vehicle, but also a couple of months down the road when I needed to take care of a family emergency and requested a delay to make a payment. WOW!! Talk about understanding!! Kuddos to you guys

If I get the automated “ sorry for your inconvenience please call customer service” ABSOLUTELY NOT! I am begging anyone and everyone to NEVER DO business with these people. I pay 640 a month with only 150 going towards my actual balance. I recently got into a family emergency that is requiring me to be responsible for a family member and I called to try to work something out and ALL they said was “ no, sorry” I asked about ANY option. I even asked to move my payment date which they said they can NOT do either. I was SCAMMED! My truck is only 11K in Kelly blue book and they sold it to me for 30k. I am UPSET and getting NO HELP!

Absolutely worst credit company I’ve ever dealt with!!! Tried paying off my auto loan, it’s easier pulling teeth from a lion. They only except cash through money gram!!! And money gram puts limits on the amount you can send, which was less than the amount I was paying (of course).

This is the worse company out there please never use them, they are sketchy they have been getting over on me for 2 years. All my payments are not on my account. And my balance is still high after having my car 2 years, I called they are rude and have nasty attitudes. These people are not helpful this has been a stressful 2 years I am ready to give up my car I am tired of them.

I wanted to wait a few months before writing a review because of all the reviews I saw. Quantum auto in Escondido and veros actually denied me. I have no regular job no paystubs. I tried to get approved for an iPhone 11 and I didn’t qualify. Veros took a chance on me and I’ve paid my bill early every month. What I’ve learned about veros is if I pay my bill they leave me alone and that’s the way I like it. Bought the car a month before inflation. If I see a gwagon on the lot soon I’ll be refinancing with veros.

The worst finance company to ever deal with Its impossible to try to Finish paying off the loan! Rude representatives and horrible customer Service they See youre down and will try harder to kick you down further

After all I paid and almost thru paying for my truck I get attitude from agent name Janet or Janice very rude asking me personal questions that have never been asked by any agent..Then the manager never came to phone to resolve the issue..I have called to set up payment for following week to be taken from account before never been treated like that or talk to crazy but this agent was on one today so I let her know you do know this conversation is being recorded by your company you do know that,so she hurries up and disconnect phone call.. Totally unprofessional and very disrespectful..Worst agent I ever talk to..

Fair transaction. They were able to lower my interest and cut 6 months off of my financed car.

This company is the worst I ever been with the representative are so disrespectful. They only care about the money they don’t care about how people are doing with this Covid. I would never Recommend this to anyone. You guys need to have some really customer service training or retain your employee because if that how they talk to people they don’t have any kind of respect. It so sad.

We bought a car from a dealer who works only with this credit union and this is such an unfortunate that I haven’t checked the reviews before. We paid 2 payments on time manually and the 3rd payment was supposed to be automatically paid, they’ve never charged it. The funniest part is that we’ve paid for the car 3 times already, but our past due is already around 2K, which is impossible since we paid ON TIME! Run away from any dealership that works with them, such a waste of time and money. We’ve already reported to BBB.

Veros credit is hands down the best credit lending company I have ever worked with. They truly are helpful, and understanding when no one would accept my credit score Veros did. They put faith in me as a paying consumer and got me approved for the truck I needed. This is not my first credit line with Veros credit, in fact this is my second. Veros credit is awesome!!! I highly recommend Veros credit, and will always consult with them for future vehicle purchases.

Awful place , staff are rude , hidden fees , they made me over pay on payments , only good thing I’ll say is that they accept low credit and paid back what they made me over pay in order to get my title released when I sold my car , don’t go through them unless it’s your last option with bad credit

Veros treated me very well the understand when not all people are better off than others they have giving me the chance to purchase a vehicle which no one else would finance me all I can do is tell th thank you very much

Veros Credit is awesome never herd of them until they helped me to purchased my vehicle at time when I taught my credit would not strong enough to fo so

I usually have the greatest experience with this company, but I have sent in 3 emails, I have tried calling it just puts me on hold and no one ever answers and the call ends. Every time you guys call I answer and the person on the other end hangs up. I am proactively trying to get ahold of you guys to no avail. Please contact me asap, I'm worried about my car since I have yet to talk to someone, I cant even make a payment because the website wont let me and I cant get ahold of anyone.

Satisfied with veros credit. I had issues with my dealership personally but the great customer service from Veros really made it all a lot better. They actually mediated my conflict with the dealer and we’re very attentive on their behalf.

I am very up I got a call from them set up a payment plan they took my first payment and told me I would be receiving an agreement email 24-48 hours this was on a Friday and here I am a week later I never received my email and they haven’t taken my next payment. I also have been calling to speak to a Rep yet it keeps sending me to bill pay. I won’t be paying unless someone gives me a call because I have called every possible number just to speak to nobody. Again I am very upset this is horrible customer service. I will not be calling the (888) number OR ANY NUMBER FOR THAT MATTER because NO ONE ANSWERS.

Please save yourself a headache, my account goes from normal to hell in a matter of 12 hours.Do Not Do Business With Them.Im desperately looking to get out of this loan.Listen to the rest of us.

I am so proud to have them accept me to have my truck. This is a good company.

I we had expected by Veros that they will Provided us best, We'll all fought only bcz of having Veros Credit they're take them tere customer loan and they do blackmail

This Place Is A JOKE. They're Little Kids, They Keep Calling Me And When I Answer They Stay Quite Hahahah . All These People Are Giving 5 Stars Because They Have UGLY CREDIT Like The Rest Of Us . Until You Need To Make A Late Payment Or Having Troubling Financial . You Will All Regret It . I Emailed Them When I Had Covid Because I Was Unable To Speak Much With All The Tubes To Help Me Breath Never Once Did I Get A Call Back . 5 Days Later When My Car Was Due 10 Missed Calls In 1 Hour . JOKE JOKE JOKE .

Amazing company that allow you to build up my credit while making car pay

Great experience. Easy financing. Easy to work with. Absolutely love this company!

Worst auto loan company ever Their reps are so rude every single time I call in. Supervisor as well are not helpful at all . I would recommend not choosing this company. Not only do they poor customer service but also their reps will offend you while on the phone If I had an option to change credit company’s I would do it with a heartbeat but unfortunately I am stuck with this place

worst financing company i’ve ever dealt with. every representative i have spoken with has been impolite, rude and just unpleasant. called recently to have an issue resolved there was no urgency, no sympathy and never got resolved. i asked about when i would be paid for an overpayment, and was told 30-40 days!!!! but they take your money quick! highly do not recommend anyone to do business with this company.

This is THE most ghetto financial institution I’ve ever worked with. Everyone with any positive thing to say was just grateful to get approved. Wait for what happens next! I’ve dealt with them for 3 years. I sacrificed and paid my loan off early because I never want to deal with them again! ⚠️ They are holding my title hostage and making up new fees out of thin air in order to keep this up. I have a letter saying I paid it off when I called to get an update they told me I have some fees $40 I have to pay and now I’m late. 🚨Never be late, they will send a repo truck the very next day payment is due and charge you for it. 📢 I was given multiple dollar amounts when I tried to pay my car off. It’s almost like who ever you speak to is counting on their fingers and toes. And even after I paid more then they asked just to be sure they came back with another dollar amount. 📝 Whoever you speak with NEVER leaves notes when you talk to them. The new person always “checks” and is clueless about your previous interaction the last time you called. 📣 Please listen to all of us who have dealt with them long term. Yes they are nice to you at first but they treat you inhumane later. They prey on those of us who don’t have many options. ⚠️ If you have problems and have to speak to someone everyone who has answers the phone has had an attitude problem.

the worst financing company i’ve ever dealt with. every representative i have talked with has been impolite, inconsiderate, rude and just unpleasant. all they are worried about is money. called to see when i would receive overpayment check, said it would take 30-40 days!!! but they sure did take their money quick. i highly would not recommend

First off, it's impossible to get a hold of anyone in this place. They financed my first car purchase and once I refinanced with a better credit union they did not release the title of the vehicle. Finally I was able to get a hold of an operator and they couldn't answer questions. All they could do is email the "title" department and wait for their response. I was told to give them 24 hours to get an answer and I haven't been able to get a hold of them ever since!!

Worst customer service I have ever dealt with in my life. I spoke to my customers the way they speak to theirs I'd be unemployed. Not once have I ever called and had a pleasant experience. They never note the account, the don't call you back and you have to give them forms and sign documents 3 and 4 times before it actually stays on your account. This company is terrible and I give forewarning ro anyone who finances through them. I'd rather have a bus pass

It was so easy to apply . Thanks to them I have my dream car and I’m building my credit . Super easy to make a payment or to get in contact with them .. super happy with them

Here is a little words about my experience this was amazing they aprobé me at the spot without any hard time thank you guys to make my loan process easy clean and transparent with no hidden fees!!!! Supe Happy and grateful

VEROS did a great job with my financing. DP was fair and the terms were exactly what i hoped for. Thank you VEROS.

I had a great experience. I called and set it all up. Got there to test drive the car then signed the paperwork and drove of an Hr later. Windshield was cracked and replaced within a week! My calls were answered and CB were prompt, thanks again guys!

Excellent company!! I've had the pleasure of speaking to the Veros reps 2 times on the phone, my interview call and my welcome call. Both times the representatives were way more than helpful and friendly. Two thumps up 👍👍 Thanks Veros team!

Approved a loan for over double the value of the vehicle. Absolutely no communication whatsoever with loan agent I was assigned to. I'm actually convinced that they have shady dealings going on with the used car dealers. Everyone involved with my vehicle purchase has completely stopped communicating with me after the dealership breached a verbal contract that was noted and recorded in "notes" by the insurance and loan company.... I DESERVE answers and a proper working vehicle. Don't send me a generic we're sorry response with a customer service number because I'm not calling it.

So far my experience with Veros Credit has been great. The customer service team is very polite and knowledgeable. Great follow through. Im so grateful they were able to finance me i needed a new vehicle for work , thank you thank you...

WORST COMPANY EVER!!!! I told them I was not working since I tested positive for covid and can only make a partial payment the guy was very rude and said they can't do a partial payment that I must pay in full!!! They don't care about people or their hardships and I paid every payment on time!! Very ridiculous company, going to call my bank and see if I can transfer the loan with them because I REFUSE to work with a company like this!! Definitely going to report them to the BBB

My husband has a loan with Veros Credit and unfortunately was already with them before we got married or else I would have had something to say in this (which we are making arrangements to refinance or find a different way to free ourselves from this nightmare) I get that some people just don’t have the resources for a better solution to a problem but honestly Veros Credit would only be adding to your problems. We have made payments and they have came running to our door at 2am with all their rowdiness and saying we didn’t make a payment… literally couldn’t even wait till daylight… then calling to see what happened with the money that was taken from our account and them saying that they had a system failure and then having to pay to take back our vehicle. It’s happened 3x. I’ve had it. They simply are greedy and don’t care to about the client. The first chance they get they’re ready to tow your vehicle doesn’t matter how many on-time payments you’ve made. They won’t call or tell you their system failed to receive your payment they’ll show up at your door at 2am to tow your vehicle. Period. I wouldn’t recommend veros credit. If this post helps with others seeing how bad you are to work with, I’ve done my job.

I wish I would have read the reviews ahead of time. Only did one star because I had to. Other than the fact they'll finance to you without a valid license this is the worst company I've ever dealt with. I've only had my car since end of July and I'm already looking to get out of my loan. Either by selling the car or refinancing somewhere else. So unless you absolutely have to deal with them, DONT. And even then, find another way. Every single time I talk to them they have an attitude, they're rude no matter what you're calling about, they need your entire identity just to verify it's you calling which I find ridiculous, they harass you by calling 10+ times a day if you're even one day late on your bill which is also ridiculous because in the loan I signed I have a grace period with a late fee, just overall horrible company I'm getting sick just writing about it.

Former employee of this Predatory Lending company it’s best to stay away. Stay away Shady tactics illegal repossession works with illegal non licensed repo agents and auto dealers. Vin number switched from cars They are associated with the privately owned dealers you purchase the car from they are a trap. I had to reassign my position I wasn’t raised to do harm to anyone and working there I would take money from mid to low class customers add miscellaneous fees repo their cars add some more fees ruin their credit all other good reviews are from their own employees trying to bring their rating up. Everything and everyone is right about this company

Veros Credit is an awesome company. They make your purchase easy and are there for you at any time. Customer service is friendly and helpful. Helpful, honest and efficient, I would recommend them to anyone!

Buying a car is one of those life experiences that you never forget, I didn't think it was gonna happen for me because of the poor financial choices I made in the past it was going to be an uphill battle towards that goal of getting a loan for a car. But veros credit gave me an opportunity when no one else would Not enough credit history not enough revolving accounts. Sound familiar. Don't let that discourage you. Call veros credit they genuinely want to help put you just like they helped me.

One of the worst companies I've ever dealt with. If they're are the only finance option for my next car, I'm walking out.

Worst financing company ever, all the representatives are rude, impolite, inconsiderate, and they scam you.

Veros helped me get into a new (new to me) vehicle, when I was left stranded and without a car. They made buying my mini cooper countryman a joy instead of a night mare. They approved me when no one else could or would. THANK YOU Veros Credit!

This has to be the worst loan company I've ever dealt with. If you're even one day late they're constantly calling as many as 10 times a day somedays. I know a debt is owed and needs to be paid but one or two calls is more than enough. I was out of work for three months and was constantly getting calls. One rep asked for my wife's banking info and when she refused he told her they'd just keep calling. Harassing hard working people is not how a company should operate. No matter what happens with my loan I'll never reccomend or do business with Veros again.

Veros did an amazing job I was financed fast and was easy got the truck I wanted hassle free I would refer them to anyone that is looking thank you so much for your help in my new truck purchase

Veros credit did a great job. They got me funded fast and Hassel free. If anyone ask me where to get funded go to veros credit. And they also got me in the suv that I wanted. Thank you for the great job you guys did to get me funded.