VeraBank W Collin St, Corsicana

DO NOT BANK HERE!!! Been a customer for about 10 years. We will be switching banks the only reason we have stayed this long is because we auto draft most of our bills but the burden of this bank has become too much. SOOOO tired of not being able to access my own money. They take several days to clear checks, direct deposits, and ATM deposits. They are so far behind on the times it’s ridiculous. It no longer takes days for checks to clear. It doesn’t even take an hour at most banks. They gives us $500 of the check and think that’s enough out of thousand dollar checks. They put a spending limit of $2000 a day on our account and turn off our cards if we go over. We pay all our bills and grocery shop at the beginning of the month… it’s nothing to spend $2000 in one day. The after hours customer service is totally useless all they seem to be able to do is check your balance when the app is down (which happens weekly). I am forced to go to the bank or call them constantly to correct things and then it’s we will have a supervisor call you back…. I spend more time on the phone with this bank than I do with anyone. The employees are mostly kind but it’s not them, it’s corporate. They don’t trust their customers with our own money!! If a check I deposit bounces (which has never happened in 10 years!!) you’re gonna charge me for it anyway so just give me my money. I’m tired of begging to use the money we work for. It’s degrading and I won’t do it anymore!! A holiday doesn’t mean I should have to wait 4 DAYS for a check to clear.

There is room for improvement.. ie; customer service

Been banking for several years now, I am a satisfied customer going on 7yrs