Valley Bank of Helena Helena

I’ve had an account with Glacier Banks for 20 years, and now that I live in Helena, Valley Bank is my local branch. Since being married I do most of my banking with USAA but use this account when I need to bank locally. I recently transferred a larger sum of money to this account so I could withdraw it for a big cash purchase. When I went to withdraw the money at the Euclid branch, a nice gal assisted me but needed the other teller, Tara, to sign off on the large withdrawal. Tara announced very loudly “Amber, this is going to take you awful close to a zero balance.” Then, after staring at me for an awkward amount of time said “Ok, I guess I can allow it”. The whole situation was awkward and insulting. While I respect that tellers must be on the lookout for fraud, I expect to be able to withdraw my own money without personal judgement from the bank employees and having details about my remaining balance broadcast to the entire bank and grocery store. I certainly shouldn’t need her permission beyond standard security to access my own money. Frankly, as long as I don’t have debts to the bank it is absolutely none of her business what the remaining balance is on my account. It was such a bad and unprofessional experience that I’ll be closing this account and going to First Interstate or Opportunity after the holiday.

This is my favorite branch. Always greets me with a smile and are helpful with any questions I may have about my accounts.

Friendly staff. Great options. Clean, nice bank.

This Bank has the best customer service! I love that they are open 7 days a week... 😊

Great costumer service with convenient hours and location, they even gave me a sticker!