Valley Bank Fruitville Rd, Sarasota

Our bank was acquired by Valley and we have been worried we wouldn’t get the personal touch we were used to. Well, we were proven wrong when we visited our Sarasota branch today. We went in with a long list of things to accomplish for both business and personal accounts. We were greeted by Roger and he immediately sat us down and dug into our requests. Roger accomplished everything we needed with patience and a sense of humor. And, while he was working on something, his co worker jumped in and proactively made a call on our behalf! We left the bank saying how nice it is to feel we have a bank that we can go into and are sure to be known and taken care of. Who says banks don’t have the personal touch anymore?! Thank you Roger!

Garbage bank. I received a debit card with them, I called the number to activate, it says it can only be done 9 to 5 Monday through Friday. Okay, no problem even though it's an automated system. I called 9 to 5 Monday through Friday, enter my debit card number, it says invalid and hangs up on me. No support, no help. I tried several more times and get the same message, I talked to someone in the bank and they said the only way to activate is called the number. So you will most likely put your money there and not be able to get it out. Don't bother unless you have money to burn.

This bank uses the most archaic systems, won't return phone calls, and zero support. Every other one of my banks responded within minutes or hours. Valley has told me on many occasions that they will return my calls but they refuse. During these unprecedented times I've asked to defer a payment and they have refused to even respond to me. It's been 20+ days and no response. I wouldn't recommend Valley to anyone. I am filing a report with the Federal Reserve System hoping they see that this bank ignoring customers and in fact causing more financial hardship.

I’ve never experienced customer service like that at this branch, employ with that type of attitude shouldn’t be dealing with people. Very disappointed (teller klayton Sparks #0790)

I was very appreciative of Roger's help with my questions about obtaining a HELOC with Valley Bank. He answered all my questions and was very pleasant. After we spoke, he called to let me know about a HELOC promotion the bank was having. I was thrilled to hear about it. The promotion gave me an even more reason to move forward. I applied, was approved and got a great promotional rate. Thank you Roger, for all your help in making that happen. I could not be happier.

One of the best banks I've ever dealt with. They know what customer service means, and it feels like it did bank in the 80s and 90s with personal relationships with people at the bank. The team at Valley is second to none. We've been using Valley for 5 years, and I don't see us every changing.

Absolutely the worst bank to deal with in my life. Please believe me when I say the website is horrible to go through. Now you cannot see past payments made but just an option to make a payment. They will not email you back and they are rude on the phone. If I wasn't so close to the end of my loan I would 100% leave this loan (car loan). I bet they will not comment on this because they honestly do not care.

There is a bank fraud in this whole area and they only speak English, they do not answer me by phone and it has been a big problem to pay the car bill, online they do not accept the payment and I do not know what happens