USALLIANCE Financial Station Lndg, Medford

Dear Member Services/ US Alliance: I have been a member of US Alliance for over 10 years, and I would like to write about the excellent customer service and Management from the Medford Ma, Stations Landing Branch. I had an account issue as to where I had a merchant trying to continually withdraw money from my account causing me a negative balance due to insufficient funds fees. After dealing with customer service/ member services I was directed to the Medford Ma/branch - there I worked with Ivanna the Branch Manager - she welcomed me with amazing customer service and the handling of the matter made me realize why I chose US Alliance for my personal banking. Ivanna Alas is AMAZING with her knowledge and helping me through the process. Everything was handled and taken care of - Thank you so much Ivanna, your amazing and I thank you for everything - wonderful experience, excellent customer service and knowledge of the banking systems. US ALLIANCE member - Mike

I absolutely love banking with USAlliance! Anytime I have any questions or concerns the team at the Medford location Irene, Al and Sophia help me with no hesitation. I have bothered them on numerous occasions with some pretty ridiculous questions and they continue to help with patience and are so personable. I honestly can not think of one bad thing to say about this credit union and more importantly the staff! They are truly the ones who have helped to make my experience above and beyond!!!

The card appears to be an excellent one, but the application process is very tedious. The people I have dealt with have been both knowledgeable and courteous.

I have been with US Alliance Financial since September 2016. Every time I go in to the Medford Branch The tellers and manager know me by name that means a lot to your customers when they recognize you and you recognize them. I have referred all my friends to this bank weather they transfer over or not I’m not sure but it is the friendliest bank that I have ever had my account with. The online apps are fantastic you could do practically anything by yourself online. This is the best bank ever in my opinion.

All staffs were so helpful and courteous since I stepped foot in this branch before I even became a member. My wife and I were very pleased with all staff members, especially Miss Sophia Vessiropoulos who stayed longer after the bank closing time to register us. She was wonderful to work with.

Best loan application process I've ever experienced (auto loan). Feels like any time you go through this process it's always a headache but the people I worked with at USAlliance (specifically want to give a shoutout to Iveliz), were great. Super responsive and informative and walked you through the process. I also liked being able to communicate with the processor over email and call them directly over the phone if need be. I'd like to reiterate the responsive part cause that's typically the worst part of any loan process, but this was a delight.

Anybody reading this PLEASE DO NOT join this bank. A person would that a small bank would appreciate it customers more nope. You get better service and features with large banks then this one. Excessive fees, no help to build credit a charge to replace a debit card where their reps will tell you it costs the BANK money to make a replacement debit card lol 😆crazy. So a little word of advice if you are thinking of joining this bank you might as well do B.O.A, T.D, Chase anything but this.

I have been with USAlliance a few years now but recently my fiancé and I walked in to open a joint account and Sophia Vessiropoulos took us right away, I have been helped by her a couple times before and she is very kind and helpful. Everyone seems to be friendly and enjoy what they do. USAlliance is the only place I bank with and plan to keep it that way.

I was coming through Medford today and stopped by with a couple of questions and needed to solve a minor issue. I got to sit in an office with a very pleasant woman Sofia Franceschi. Sofia answered my questions and solved the issue.Peace of mind is priceless GO U.S.Alliance

I went to this bank to refinance my car 3 years ago to get a better interest rate with lower monthly payments and it was so easy. Irene has really been my go to she’s pure awesome always guiding me to the right direction in what I am looking for and what would works best for me. She really knows her stuff!!!!! Would recommend this bank for sure, only down side is I live near Lowell there is only 3 branches to deposit money into your account which is Cambridge, Malden, and this one in Medford. Would be awesome to expand and have more branches. Thanks USALLIANCE/Irene!